AT&T

I have had nothing but negative experiences at this store. I have nothing good to say about AT&T or this store.

This location was really unhelpful. We had a few questions about our bill and the employee that was assisting us didn’t know how to answer our questions/​concerns, he then called his manager, which you would think be some kind of help, but it was the complete opposite. This isn’t the first time we have had issues with this location. The only reason we keep going back is because it’s super close to our home and we figured maybe it was just a «bad day». Nope, not a bad day, they are just a very unhelpful team and rude. Save your time and go somewhere else.

Awful. This is a store where the employees seem friendly and seem to have your best interest until you see your bill. This is a store who tried to charge me an insurance premium for a phone I bought from an Apple store! I found this out on when going through my bill — called AT&T to get it reverse. So beware! They seem to be friendly and all that but they will sneak all kind of charges on your bill.

I love this store mainly the employees, they make the experience worth it, there also very professional and knowledgeable of products and services

Why isn’t there a zero or negative star? Can’ t understand why such a company still exists. came here to add to a plan with my friends three times. Each time the policy changes. What is funnier is every one seems to be so confident with his answer to us. What a joke. Now after a month. We’re still unable to add to a plan.

This review is not about this location, but due to the corporate location being «CLOSE» to due comments on Unilocal,I am forced to submit my complaint to this location. DO NOT DO BUSINESS WITH AT&T AT ALL. They will allow anyone to make changes to your account in their system by just making a simple phone call. However, even if you (the account holder) call, email, fax, FB, and file complaints with the BBB, they will not correct anything in their system. Ask me I know it has been 6 months of trying to correct my address in their system, which is suppose to be the same as the service address, but have been lied to and passed around the AT&T network. Therefore, if you the consumer want to deal with a lying company, have no voice as a customer, and experience fluctuating bills, by all means continue to do business with this company, but if you want a company that will listen to you the customer (you know the one that pays for services that generate money that creates their salary so that they may live) DO NOT DO BUSINESS WITH AT&T, you will better service by switching to VERIZON, SPIRIT, T-​MOBILE, OR BETTER YET, GET A PREPAID PHONE THEN YOU CAN CUT OUT THE POOR CUSTOMER SERVICE AND YOUR BILL WILL BE THE SAME AND CHEAPER ($ 20-​$ 50) WHICH INCLUDES UNLIMITED TALK, TEXT, AND WEB.

This is the worst AT&T store I have ever been to. My friend had just broken her phone so we went to try to get her a new one or see if she was eligible for an upgrade. When we entered the store we were not greeted and the sales associates were rude when we asked to put our name in to be serviced. After a 30 minute wait someone came to speak with us and were of absolutely no help and did not try to offer a solution to her problem. They were just very rude and unwilling to provide help. They made us feel like an annoyance and all we were doing was trying to spend our money. Don’t go here if you want to get quality service from friendly employees.

I will NEVER come here again. The customer service here is atrocious, I will admit maybe there are 1 or 2 gems as there usually are, but most are standoffish, inattentive swindlers who are trying to con you into buying things you don’t need. I waited around for 1.5 hrs to try and get an iPhone 6 upgrade there (mind you it was not at all busy so not much of this was wait time just the employees being extremely slow and difficult during the whole process) and at about 1hr 40 min when it seemed I was no closer to getting an iPhone 6 than when I walked in, I told the guy helping me to erase everything because I’m leaving…
At&t is using all kinds of new «mandatory» processes (or so he insisted) that are making getting a new phone/​service with them 10x slower and more difficult. Just gives them more time to keep you there and try and sell you more stuff (services, accessories, etc) In an age where efficiency is everything this is ridiculous.
It took me 30 min total to drive to Lenox, get signed up, and get a shiny new iphone 6 (where they had more than 1 color and they sold it to me with a smile on their face).

Back to change my review. Where I wrote «Then he went over the bill and explained how much it would be and why» was incorrect. Another bait and switch. He circled the price in the section marked «Total Ongoing Monthly Charges»…he didn’t mention the fine print of «NOTE: Charges above do not reflect promotion, additional charges, or other fees and taxes. See «My Next Bill Estimate» page for further details. That page is directly on the back of the one he discussed with me. Never mentioned it. Beware of commissioned workers and shady practices.
Previous review below.
After a disastrous visit to the AT&T store in Savannah (see my review), I finally decided to rectify my situation. I had previously had a good experience at this store so I decided to try again.
I was pleasantly surprised that I visited on a Saturday, without and appointment, and they had plenty of associates available.
Darnell immediately greeted us. I told him what had happened and that I was very displeased with how the transaction in Savannah ended up.
I explained that I wanted an iPhone 6 and we were transferring the Samsung to my husband.
He was extremely patient and was able to move most all my information from the Samsung to the iPhone, activate the Samsung with my husband’s number and make sure we were set up on a data plan that would have enough data for all of us.
Then he went over the bill and explained how much it would be and why. That was critical for me.
That is true customer service!

I have AT&T Uverse. The picture freezes on the tv. I have had a tect here about 4 or 5 times. They didn’t show last time. (that was a wasted 4 hrs) waiting. They mailed me a new box for the tv. That didn’t help. Another tect is coming tomorrow (maybe). I can’t recommend this product to anyone.

I have been an AT&T wireless customer for over 6 years, and have never been a fan of their customer service. My last trip to one of their stores was so atrocious that I for the last 4 years I have only shopped and gone for assistance to Apple stores with my iPhones. But I had questions specific to my phone plan, and last night I decied to bite the bullet and return to AT&T. I’m glad I did, as I had the best customer service experience I have ever had with this company, thanks to Peter. He was beyond courteous, helpful, well-​informed, patient, and offered options I wouldn’t have even considered. And he sent me home with details about everything we discussed for me to consider — and then didn’t pressure me into a purchase (they didn’t have in stock the phone I was interested in anyway). Not only do I want to go back to give him the purchase when I’m ready, but would recommend him to anyone who walks into that store.

The absolutely worst experience I have ever had at AT&T, Comcast or Georgia Power and that says a lot. The rep could not have cared less and clearly was not going to help solve the issues that the online or phone reps caused. Because of their inaction they mysteriously canceled my iPhone preorder after a mere eighteen hours. BTW, they failed to spell my name correctly and got my ss# screwed up some how which automatically caused the credit check to fail. Did I mention that I’d been with AT&T for over 12 years?

Lousy Customer Support on incorrect billing
We have added International features for one month for a trip to Europe.
A T & T has erroneously added the service for 2 additional months and expect us
to pay in ADVANCE for a service that was supposed to be on for one Billing Cycle.
Then they threaten us with interruption of service if we don’t pay the amount for these services and accept the credit for the next month.
The «Supervisors» do not know anything and are NON CUSTOMER SERVICE personnel as I have often heard Clark Howard call such people.
We have been customers of AT&T for about 25 years. We have 3 cell phones PLUS our home phone and internet.
I am so disgusted with them I am looking to switch to Comcast and Verizon for our services.
They received a ONE because they was nothing below that available.

I’ve been an AT&T Customer since I ever bought my first cell phone eons ago and I’ve had plenty of ups and downs in-​store, on the phone, with devices, billing, etc. I wasn’t exactly thrilled about the idea of going to yet another store, but I had to get it done. While traveling, my wife lost her phone and I was hoping to replace it for her and surprise her with a new iPhone 5c and I was also hoping for a smooth and painless experience. Good news — Everything checked out here.
I made an appointment via the AT&T app for 1pm, but decided to head to Atlantic Station a bit early. I walked in the front door and was greeted immediately by a kind associate with an iPad. I told her about my situation and my currently standing appointment and her words were, «Oh, no worries at all. Let’s take care of that right now.» SCORE.
We sat down, she asked me a bit about what I wanted to do, and then she was in motion. She went to the back, grabbed a brand new, yellow, iPhone 5c and began setting it up. She fired up everything, we started the backup on the phone, and it took about 10 minutes until I was ready to walk out the door. Simple, painless, and easily the best experience I’ve had as an AT&T customer ever.
I really appreciated how conversational she was. She made me feel welcome for coming in and kept the situation light. Also, the process was much smoother that I remember. Rather reminiscent of going to the Apple Store where there aren’t your traditional registers or check-​out counters — just associates with iPads. Really dig that.
I’m glad that this location is here. Pro Tip: If you are an AT&T customer, make sure you head to a corporate store, like this one, instead of a licenses retailer. You will be better off with them handling your case with account info, new devices, etc.

I have been an AT&T customer for a long long time, back from when I lived in FL it was over 10 years. I have had phone and internet service, this review is for U-​Verse Internet and for their customer service .
My most recent phone call was with a Miss Ashley in accounts and billing, she helped me handle some account details that I was having problems with as I had moved out of state and the other operators could not locate me even when I gave one my entire social security number, so they had to connect me with someone inside my old state where I had service.
I spoke to about five other operators before I spoke to Ashley, so my hopes were not high, but Ashley was extremely helpful and she even proved me wrong by helping me resolve my situation. She even helped me get connected with the right department and if U-​Verse were available in my area I would have considered it based upon her high level of service.
IN regards to the internet it was up most of the time, and I never needed any tech to come out to my place or anything. Overall I had good service with them over the years.

Atlanta U-​verse TV and internet service
U-​vserse is soooooo bad that AT&T doesn’t even show up as a provider in Unilocal.
OMG — SAVE yourselves!!! AVOID U-​verse.
I signed up for 18mb web download with Uverse 300 (TV). When my contract is up, I’m canceling them. It really doesn’t save you more than $ 5/​mo and their equipment constantly breaks down. I’ve had sooo many down days and then they become projects until it takes 4 — 6 techs to come to my house to fix. My life revolves around their schedule. They always blame the equipment… why don’t they buy better equipment then? I think their infrastructure is just messed up… I live inside 285 and while the techs try, they don’t care if they waste customers’ time. Also I DREAD calling their tech support call center. The IVR (computerized) decision routing program is crappy, takes 3 — 10 minutes to figure out where to route you, then you have to wait often more than 20 minutes for their down (no) service, then when you finally get a human being, they ask you zillion questions that have NOTHING to do with fixing the problem. Their protocol is SIMPLY AWFUL. oh ya, they cannot fix the problem 9 out of 10 times and will send a tech out to your house… this lovely experience takes 45 — 60 minutes every time. They broke me and simply cannot understand how this company is still in business.
Seriously, this is not one off — I’ve literally had over 30 calls with them. I really wish I could post this on a big bulletin and wish someone wrote about their experience before I signed up.
Exhausted.

The new AT&T Next program is basically financing your phone for new phone. You end up paying more over the monthly installments than if you purchase the phone up front in the store. This is not a good deal. You are better off buying the phone and selling it online in 1 year if you really need a new device every 12 months.
This store did not do a good job of explaining what you will be responsible for with this plan. I had a very poor experience when trying to replace my broken phone and was led to believe all I had to pay for was the tax to purchase a new phone. A few days later there was an extra $ 25 on my statement that would be a monthly charge for 18 months.
Make sure you know what you are signing for on those sneaky little iPad contracts!

I came to the store last night for two reasons and left with both unresolved. I purchased a lifeproof case two weeks ago right before leaving the country, and the salesperson who sold it to me said to make sure it was waterproof. She said that I could return it to the store for a new one if the case leaked any water. After doing the test, it leaked slightly and I waited until coming back into the country to go back to the store. I was not informed upon purchasing the case that I had to bring it back within one week. If I knew that, I wouldn’t have purchased the case until I came back. The salesperson Darshana Shah was informed that I would be out of the country for more than one week, and she didn’t inform me of the policy to return the case.
While I was out of the country, I used data and was informed that my data usage was high. When I called their international data number, I couldn’t provide all of the information needed to purchase a data plan because I’m on a family plan and I didn’t have the primary account holder’s last 4 digits to her SSN. However, I was assured that I could work out a plan upon my arrival to the States. When I arrived to the store, they said they could do nothing for me. When I spoke to someone on the phone, they helped me choose a data plan in 5 minutes and told me that the store misinformed me.
My experience was very negative. They wouldn’t try to assist me in any way.

The store itself seems to run fine, but two things bother me.
#1. You sine in with the rep typing it all into a computer and are not given any printout of what the rep just promised you for what you just sined up for. So should there be a problem later as to what they said or terms, you have nothing to show for it. A competitor did the same thing to me, and the terms were not what they quoted. Seems to be a trend in the industry.
#2. The service isnt what they say it is!!!
I went in to CANCEL my ATT DSL. To retain me they promise the new and wonderful U verse internet. My DSL wasnt working much… on off on off… they said oh this is fiber optic and a whole new improved system. I decided ok, well I will try it. So rather than cancel ATT, I cancel the ATT DSL and sine up for this new ATT U verse.
It works a short time, but never that well, then quits. I call the help line DAILY for days and try all these things but nothing ever works. They tell me from the Phillippine call center the problem is INSIDE my unit. I agree for a rep to come to my place. I set a date and the first guy showed as agreed, but couldnt fix the problem. He said the outside line is the issue, OUTSIDE my living area. He says the outside line folks will call you today and set up an appointment. Well no call for days and when he finally came he went to the same old phone box thats over 30 years old, tightened a screw, nothing changed and told me the MAX I could EVER get here in my building was 5.3 Mbps yet the ATT office sined me up for a 12Mbps plan. Not only that he said that the Uverse internet is nothing any different than the old Bellsouth/​ATT DSL!!!
They sold me what I went in to cancel under a new name promoting it as if its something new! He did say that the Uverse TV is indeed a new and fast product and totally different than the internet service with the same name.
So I still need to reach billing during their limited business hours and try to get my plan adjusted to what I really get. (when I get internet). He said my area «box» is ⁸⁄₁₀ of a mile from my house and my area isnt able to get fast DSL. This is midtown Atlanta by Colony Square!
If intown can not get fast DSL can you? The ATT website when I typed in my address and unit # did say I can get it, but it is WRONG!
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Update Dec 2012−−−2 repairmen came… first one said nothing can be found, the second was sent as the first felt it might be something he couldnt handle. The second one says its got to be your inside line. Well I have had my inside line checked many times and they all say its something else. Im not going to pay for an inside check again… thus the terrbile service remains. Cant even watch a you tube video without constant stopping.

Everything in Atlantic Station seems to have been kicked up a notch of late, and the AT&T retail store here is no exception.
Brilliantly organized, with «Miss D» as the gatekeeper at the door assigning customers to their appropriate reps, and then opening accessory bins or other needed locked areas. Jasmine gave me a great feeling of southern hospitality, sorted out my corporate purchases versus personal ones, and sent me on my way in under 20 minutes.
Accessories like Bluetooth headsets are still about 40% higher than if you were to look online, but the convenience factor comes into play here.
Great customer service, marvelously efficient, and just generally a pleasure to transact business at, I’ll be back for whatever I need while in Atlanta.