ULTA Cosmetics & Salon

I walked into this location for the first time since it’s the closest to my house in Brookhaven and I wasn’t greeted, or asked if I needed help. The 2 girls at the register carried on with their conversation, however when 2 other sets of customers walked in after me that were Caucasian, they were greeted. I’m normally not racially sensitive, however my customer service experience in Buckhead is always crappy. A lot of people act pretentious in Buckhead and judge you based on appearance. I had on scrubs as I was coming straight from work, however I ended up leaving because I refuse to spend my money where I don’t feel welcome. I receive the same treatment when I go to Lenox, which is why I choose to go the Perimter mall and shops in that area because people are more down to earth and humble out there.

Great selection as with any Ulta and clean and orderly store. Complaint would be that part of the fun for me is just lingering in each aisle and playing around with what’s there. So far I’ve been here for 10 minutes and I’ve probably been asked 15 times if I’m «doing ok?» or «still doing ok?». Yyaaaaaaaassssss, for the love of god just let me shop.

Bianca at Ulta Buckhead is HANDS DOWN the best hair stylist/​colorist I have ever been to. And she’s also an awesome person… very smart, creative, and compassionate. Had I found her ten years ago I would have spared myself countless agonizing hairdo experiences. She is truly gifted. Sarah is also wonderful and does the hair of a trusted friend of mine. Thanks to Bianca and Sarah!!! You guys rock big time

I got my hair colored at the Buckhead store recently. I scheduled an appointment at 4:00 and at 4:45 the stylist finally started on my hair. I was about to walk out (I should have). I brought in a picture of what I wanted my hair to look like. After 3 hours and sitting with goopy dye on my hair, I finally walked out with a VERY dark matte look. Nothing like the pic I brought in. I left feeling optimistic and thought if I washed it, it may lighten up a bit… it didn’t…my hair turned green! I would not advise getting your hair done here! It was a waste of money and then I had to pay even more to get it fixed at a different salon!

So, if you haven’t visited an Ulta store yet… you may be missing out on one of the best Salon/​Beauty/​Haircare shops around, seriously. Here’s what is really cool about this place:
1) There is a complete salon inside. I have only gotten my hair trimmed. Check tips/​reviews for the best stylists.
2) There are bath products, shaving products, massage products, makeup, perfume, nail products, skin products, exercise items, spa care, hair products (from styling tools to salon quality shampoo/conditioner/hairspray)…basically, everything to pamper and «groom yourself pretty» is in this store.
3) There is a rewards program that regularly sends coupons
Please note, I rarely have a quick trip to Ulta because you will undoubtedly see multiple items you want or need, that weren’t on your original list. Another reviewer mentioned that it’s hard to stick to your list and that’s 100% true. Unless you do what I did today… put on invisible blinders and go directly to the items you need, without turning your head… then, walk straight to the cash register and out the door LOL. However, for your first visit, please factor in enough time to browse (plus, stand in a long line depending on the day/​time you go) and really see what the store has to offer. Also, try going on off hours to avoid Buckhead traffic in that area. Happy shopping!

Just reconsidering all recent developments! After false promises and not too
Pleasing service we went to a different ulta and are way more happy! Dunwoody is the best!

I received an email from this location offering me a complimentary blowout. So when I called (just moments ago) to ask for more information, the man on the phone literally SCREAMED at me verbatim «WE ARE SOLD OUT! NO MORE FREE!»
You had my interest piqued for a split second, Ulta, but dropped the ball on that one. A marketing opportunity to woo me turned into a reinforcement of what I already think… Sephora has WAY better customer service, which is the distinguishing factor between competitors with similar product offerings/​loyalty programs.

A few months ago my daughter saw an ad for haircuts on sale and we had never been to Ulta, so we decided to try it out. When we got to the Salon, there was a huge poster that advertised the special price for hair cuts. We bot got shampoos and cuts and blow dry, which should have been on sale .I can’t remember the exact price. When we got ready to pay, the price was about $ 20 more than we expected. When we asked about the «sale», we were told that was only for the lower level stylist. Be sure and ask questions if you go there. Every thing they do is charged separately. If you tell them you want a style and they use a curling iron, be prepared to pay extra for the curling iron-​$ 10.00. SNEAKY is not nice.

I made an appointment with Jose at the Buckhead Ulta salon based on the 2 positive reviews I read about him on Unilocal.However, his performance with my hair was a complete mess. I went in for hair color and cut. Specifically told him I did not want red but that’s exactly what he gave me, a burnt orange reddish color. My hair also looks like a zebra with stripes of dark brown and red. I went back to him for a correction and it turned out exactly the same. The cut is choppy and does not hang right. And then he flat ironed my hair to death without using heat protector, and now my hair is dry with split ends. I had to pay extra for this disaster, because he is a ‘master’ stylist. Unfortunately, I have to say No Way, Jose.

Needed to run into the Buckhead Loop store quickly… Had VERY little time and called ahead to see if a few products were in stock. Spoke with Joey who had ALL of my products ready and waiting for me so all I needed to do was run in and pay for it. That’s customer service!!!

I’m writing again to brag about Jose the stylist. BEST HAIRCUT EVER! I have curly hair that’s hard to get right and both times now have been perfect. Also, he is the sweetest person I’ve ever met… he makes your day brighter. He needs to start his own salon.

Little bit of a «hot mess» spot. I have only been in twice and it is literally across the street from me. Sephora is a much better experience than these incompetent yahoos. The product I wanted they don’t carry but they carry others in the line… didn’t bother to check to see if they were just out of stock or if indeed they don’t carry it. As if that wasn’t annoying, they took almost 15 minutes to track someone down to recommend an alternate product. Visit #1, fail.
Visit #2: went back to store to return the aforementioned product (needless to say, it did not suit my needs and it is simply a straightening product). To return, it took 10 minutes at the register! The computer was frozen, the cashier just kept staring at it to process the return and by the time she finally called her manager for help, it went through… again 10 minutes for return at the register is a bit ridiculous.
Please get yourselves and your registers together!

This Ulta really has their ish together. I live closer to the Howell Mill location, but they always have low stock. This Ulta is always very well stocked and has new makeup arrivals almost weekly. The store is somewhat smaller than most Ulta’s I’ve been in, but the place still feels clean and still has a lot to offer.
I received a trim from Bianca, and she cut my hair beautifully and gave me a red carpet worthy blow out. My hair looked great!

I had my eyelashes done here for a special occasion. The lashes were suppose to last for at least 5 days, but a big chunk fell out the next day despite careful face washing and non oily product use As instructed. The glue was clumped as on very thick line inside my eyelid. It took weeks for the rest of the glue to come off and it was very painful to feel the remnants in my eye despite trying to soak w baby oil to get it off. Go somewhere else!!! I have definitely had multiple longlasting eyelashes placed by competent people. I am sure this person did not know how to do lashes.

This review is for the salon. My stylist was Bianca. After my last horrible experience at another salon, where the stylist did so much heat damage to my hair, I was looking for a cut to start getting rid of the damaged hair. I walked out if the salon happy with sleek voluminous and bouncy hair.
And I paid significantly less than the other highly rated salons on Unilocal.So I am happy. Would highly recommend the salon and Bianca.

Walking around the store to browse around and look at some things. A nice young lady came up to me to ask about my hair and to see if I had time for a haircut. It was only $ 35 and I could always use a trim to get rid of some split ends. I REALLY wish I could remember her name because she was fantastic! Very nice, did a great job, and told me a few different styles (and showed me how to do them) that would be good for my hair and super easy. She did a great job on my hair cut and styled it for me. All for $ 35! I will always come back!
The store was nice, clean, and had tons of products and all the staff was very helpful!

Service has gone downhill rapidly over the past 6 months. Don’t bother welcoming me when I enter the store if you can’t do so with a smile or any degree of friendliness. You could even fake it and I wouldn’t mind — just take that sour, miserable look off your face, because I came to spend some serious money!
Actually, I came for a single item, yet as many other reviewers have noted — this is not an easy place to go for that «just one thing». Firstly the parking sucks, but secondly the store creates these lovely little displays to look at while you’re in line (which seems to be longer these days than ever). The little tiny products on the little displays look so innocent and inexpensive that they often jump into my basket. Yet, most of them are trial sizes for the upscale brands, so what looks like a travel-​sized mascara will still cost you $ 10 because its big sister original size is $ 30.
Great in-​store marketing and stock positioning, but expect to be served by a cashier who sighs as if you’re keeping her from living her life — haven’t heard a grown woman give such a dramatic teenager-​style sigh for ages.

I’m all sorts of half and half on this place lately. 1. The parking has been insane in the past six months or so. 2. I’m not spending as much there as I used to so I’m not getting any points towards other purchases or gifts. 3. Their rewards program really isn’t all that great. 4. Have I mentioned the parking is absolutely atrocious?
They have more brands than most drug stores and/​or Target. You can get the higher end makeup/​products without being assaulted by a beauty counter diva like at the department stores. They really do have some of the best fragrance assortments out there.
If you’re around — sure stop in. If not — don’t bother.

Hee, Helena’s review prompted me to write my own. I SO know what she means with her Ocean’s 11 reference…
This time, I needed headbands. Yes, headbands. I specifically needed to stock up on the cloth kind (thin and thick) that I use when washing my face, or holding my hair back and up when in the bath, or even sleeping.
Did I find headbands? Yes. Did I leave with just headbands? No. Ulta is almost as bad as Target (at least Ulta doesn’t have food products or furniture!). A few headbands, OPI nail polishes (I mean, I didn’t have THOSE colors!), and some bath products later and I managed to get out of there. Coulda been worse…at least I got the headbands!

Alright, this is my beef with Ulta. It’s not with the store itself — it’s with their Brow Bar.
Here’s the deal: my mom is a member of the Ulta rewards program. Therefore, she has a card, gets points and gets their spam in her email box. Well, this month happened to be her birthday and Ulta gave her a free brow wax on her birthday month. Thing is, she doesn’t need to get brows waxed (she complains she doesn’t have enough brows to wax — wish we all had that problem) so she passed the email along to me.
I printed it out, made an appointment and walked in yesterday all ready to be waxed and plucked. As I explained the deal to my waxer Delores, she asked to see the print out and then my license. I showed her and she questioned my birthdate (which is in March). When I told her my mom had forwarded the email to me to use in her stead, she said she had to check to see if it was legal. After whispering in the back of the store with one of her cohorts and looking like they were consulting about something of national security she returned saying they couldn’t honor it. Seriously?!?
At this point, I asked how much a regular waxing would cost — answer: $ 20. I could go to a Unilocal approved salon with a private room and professional waxer *cough*Carter Barnes Phipps*cough, cough* for less! With a less than pleased «Forget it,» I was back out the door. Ooohhh! Even thinking back on it that really irks me!
My mom won’t be redeeming it (hell, Ulta doesn’t even HAVE a store with a Brow Bar in it in St. Louis, MO!), so why shouldn’t I be able to use it.
In short, Ulta is on my «do not patronize» list going forward. At least for spa services for a very long time to come.