Bed Bath & Beyond

Wonderful store — always! I’ve been shopping at this Bed Bath & Beyond (Buckhead Loop) since it first opened and always find what I’m looking for — and more: household items, cooking implements, bedding, window treatments, table wares, scented candles, electric toothbrushes, bath ensembles, cookbooks, snacks, as-​seen-​on-​tv items, splendid gifts, seasonal gizmos, charming extras, all easy to find, even though merchandise reaches up to the ceiling! Staff members are always pleasant and knowledgeable, ready to help. Even the music makes my day.

Every time I come to the Buckhead store I get great customer service. If I can’t find the product I’m looking for, the salesperson will take me to it. The last time the store was out of brass polish so the salesperson/​manager offered to order it online from his computer on the spot, and have it shipped to my address, taking 20% off. It arrived in a few days. I didn’t get charged for shipping (a small jar of brass polish) either, because I had spent some time looking where he had directed, only to have him tell me later they were sold out. He changed my frustration into appreciation.

One of the managers Cammy is super sweet and polite and patient. BB&B is pretty standard as far as items available.
Everyone else is TERRIBLE. Good Customer service isn’t on their spectrum. Everyone acts as if you’re bothering them (ummm… You work here), very unprofessional, undertrained, and not dressed professionally. Lastly, the staff when they’re no working just mingle and complain.

My experience was great at this location. I found what I needed and had my 20% off coupon. I went in to buy the Tfal Optigrill (works fantastically). They had it marked down $ 30 on sale. Normal price was $ 180. I paid $ 110. Very happy that I just saved $ 20 with the coupon! The cashier could have been more friendly.

I don’t think this Bed Bath and Beyond is that bad… it’s certainly not as spacious as the Perimeter one but I would never go out of my way there when this one is here.
I got a Sodastream for Christmas and after almost a month amazingly, I finally needed to get the full size refill carbonator. Since I had a 20% off coupon (yay for being able to just open this on your phone!) I figured I would see what else I could get.
There’s a lot of stuff jammed in this little store and if you wander too much you’ll end up with more than you intended. In my case thankfully it was a 70% off Christmas hot chocolate set. Phew.
The Sodastream syrups themselves are pretty lacking, I was surprised that the Target at Sidney Marcus was a better choice for the one I wanted. If you want the cap type syrups though they have a ton that are about 90 cents per liter — not a great deal but a good way to try things out.
The sign at all the Sodastream stuff says to go to customer service for the refill but an employee at a regular register took care of me no problem. You just hand over the exhausted canister and they get you a new one.
All in all I’ve never had a problem here with anyone being rude or not being able to find what I actually needed. In fact if you have a problem like I do in Target where you spend 3x what you intend, you can actually reserve what you want online and pay when you come into the store.

I LOVE this Bed Bath and Beyond !!!
It has the best pharmacy section — so clean, so organized, awe inspiring… No hyperbole
Other than that, never a bad experience in here and employees always try to help me save. I’m not sure about the incompetence and long lines as that hasn’t happened to me and this is the location I regularly go to.
Anyways other BBB’s don’t compare. The shopping plaza as a whole is one of my favorites (Ulta, Nordstrom rack, TJ Maxx) but this BBB is always a stop.
I’m telling you, AWESOME pharmacy section and on my last visit the girl speedily checking me out was like THANKS I’m in charge of that ! One look at her — you can tell she’s like type A Competence.
Etsy nail polish perfection :) and a lot of other goodies
Ooh sign up for text coupons or whatever.

Goodness gracious, is there anything that Bed Bath & Beyond does not have? It’s been a while since I last ventured into one before this weekend, but the variety of items I saw for sale this weekend still surprised me.
My boyfriend and I wandered in there looking for towels and ended up walking out with no towels but a new lightweight blanket for his bed instead. Typical.
Anyway, we were both taken aback when we walked into the cavernous Buckhead location and along with the expected bedding and bath accoutrements also saw a new supplements and health food aisle, an expanded kitchen appliance and gadget section, more general lifestyle stuff like throw pillows, table lamps, lap blankets and more «As Seen on TV» items than you could shake a stick at.
We ended up spending almost an hour weaving through this giant store just because there was so much in every section to distract you from your intended goal. It was fun and interesting though, and we had a good time laughing at some of the ridiculous items they’re stocking like Snuggies and
While I have a certain standoffish-​ness to Bed Bath & Beyond due to a few too many trips there before my freshman year of college, if you are looking for new bedding or towels or pillows or small home appliances, you’ll likely find what you’re looking for here. And although they may not initially have the best prices, there’s almost always a $ 5 off coupon in the mailbox or just around the corner to sweeten the deal.

What I lilke most about the BBB chains are you can really do a one stop shopping here. This past visit, i bought baking soda, cheesecloth, Welch’s Fruit Snacks, dish detergent, and towels.
The one sorta drawback was I asked a lady if they had edge control, and she asked me what it was. I replied that it was a pomade that holds and smooths down the edges of your air. She says to me, we don’t sell ethnic hair care products.
Damn. Now, I know most people wouldn’t take that as a racist statement, but I thought, it was stereotypical in the least. I could have been buying the products for someone else. In what world is molding your edges an ethnic thing.
Also, they no longer carry Rubbermaid prodcuts at this location, and carries a brand that is BPA free, but made in China. Not all Rubbermaid products are made in the USA, but the item I was looking for and have bought from BBB in the past, were made in the US.
At least they still send the 20% off coupons regularry.

THE CUSTOMER SERVICE HERE IS HORRIBLE!
Stopped by here to grab a gift. I headed over to the Registry dept. and gave the sales associate my friends name. He typed it in and couldn’t find it. In fact, he tried 3 times and couldn’t find it. So I whipped out my handy dandy smart phone, punched in their names and viola! Their registry popped up right away. I showed him the phone and he typed in their registry number. He then snapped at me loud enough for customers standing around us to look up quickly «Oh! This is for a HOUSEWARMING, not bridal!»
I stared at him for a good second and then snapped back, «Well, you NEVER asked for anything other then their names!»
It’s YOUR system, YOUR place of work and yet you expect ME to know how to key things in? Seriously? I don’t think he was expecting me to retort back because he was taken aback, trying to soothe me over with a «oh, no, I didn’t mean…» but the damage was already done with this guy. I just shook my head, grabbed the list and went shopping since I knew what I wanted to get.
I had coupons (the only great thing about shopping at BBB is that there coupons NEVER, EVER expires!) so I ended up getting 2 things off the registry. I had to find another sales person to help me locate a set of nightlights. ironically, these were not located with the lamps and other light accessories; but were stocked in the bed sheets section… wtf???
I grabbed the items and headed over to the registers. There, I encountered yet another rude employee. After I paid for the items, I handed them over for the complimentary gift wrapping (that’s the second reason why I will continue to shop at BB&B). When I asked to make sure that the price tag was removed, he grabbed the smaller item, stuck it in my face to show that the tag had indeed been whited out and then literally threw it back into the box. I was shocked. I mean, I had JUST paid for these things and there he was throwing things around and damaging the packaging. I even asked him nicely to be a bit more gentle with it as it was obviously a gift.
He responded with a raised eyebrow and a sullen expression. Really? I have to tell not one, but TWO employees on how to do their jobs?

I went to this location today during my lunch break to pick up a few odds and ends for my new house; and I have to say the service here left a very bad taste in my mouth.
First I find an associate on the floor near the shower curtains and ask where I can find some shower curtain rings, he just points and says «over there». Ok, so I find them; but am disappointed they didn’t have the ones I found online in stock. I settle and get some cheap ones until I can order some online.
I get up to the registers to check out and only 1 cashier is working; and there are about 10 people in line. So much for my quick in and out during my lunch break. Finally another cashier comes up (guess she was taking a smoke break), she calls several of us over to her register. I go to check out and this woman could not have been more of a bitch! Wow! She was rude as they come. I had a 20% off coupon and she just rolled her eyes when I gave it to her. No smile was on her face and she just acted like she didn’t want to be there. On my way I said out loud «What a bunch of assholes!». I hope she heard me.

Customer service is tops at the Buckhead location. Wow — talk about impressive! I went in the other day not knowing if this particular store even carried what I needed, and thankfully I didn’t have to waste too much time wandering around looking for help. A cheerful, «Hello, how can I help you?» was the greeting I received – from a nice girl perched high above me on a ladder. Although she wasn’t sure where to find my requested item, the friendly sales associate stopped folding towels to radio someone else — who then radioed yet another associate — who then walked me back to the section I needed to be in. A chain reaction like that rarely happens so efficiently, in an unobtrusive way, and with everyone’s cooperation. Positive attitudes across the board are also sincerely appreciated. A+ for Bed, Bath, & Beyond!

Not the biggest BB&B in town, but still decent sized. If you are looking into cookware and want only one pan/​pot/​dish/​whatever you might be out of luck as nearly everything is a part of a set. The staff is nice, the store is clean and everything is average BB&B. The store gets a little busy and the parking is not that great.