Two Men and A Truck

Two men and a truck has been the worst moving experience I have ever had. My appointment time was schedule for 9 – 9:30am. I got a call at 10am saying the truck would not start. They were sending a mechanic and would let me know when the truck was fixed or if they would send a new one. Heard nothing back so I called at 12:30pm to get an update. They said they could not give me any idea of time on when the next truck would be coming but the first truck that finished would be headed my way. Heard nothing back again so I called at 4pm to get an update. The guy said he would call the team and personally call me back in 5 minutes. 45 minutes went by with no call so I called back once again to check the status. The truck was apparently at another job because it was «more convenient because of traffic» but would head my way after and they would call and give me an update in 45 minutes. It is now 5:20pm and they still aren’t here. This has caused me to miss an entire day of work and is now making me extremely late to leave for going out of town. I picked the 9am time slot for a specific reason. This is absolutely ridiculous and horrible customer service.

James, Joshua, and John were our movers. I can not say enough about these young men. They were professional, courteous, honest, and most all efficient. They worked hard, they maximized the time and they did an awesome job. In addition the office staff was excellent. Everything we were told to expect is what happened, no funny business or small clauses. The staff was kind and professional. We had to change our move date at the last minute, but they were very accommodating and showed that we mattered. I will use Two Men and A Truck again, as well as refer others.

This company should be called TWO Idiots with a truck. No gps, not enough tape. Etc. Dragged my $ 2000 mattress across the dirty storage floor. threw tv on sofa and piled stuff on top. Thought I was going to have a stroke. Unacceptable but done now. Never again

We used them. The drivers were nice and diligent. They don’t use card readers when you use credit cards to pay. They ask for your card number, and security code and address etc. Not very secure at all. If you use them pay with cash.

Unless you want movers who don’t reimburse you for breaking your things, pick this mover. I moved in May and used them. They broke some expensive candleholders bought at Z Gallerie and assured me I would be reimbursed. I sent them the proper documentation for reimbursement and have yet to receive a check even though I have contacted the manager (Butch King) three times. Pitiful!
P. S. Now that the weather is getting cooler, we were planning on putting an extra blanket and different comforter on the bed. We have searched high and low and both are missing. Hmmm…

Terrible experience. Quoted 7 hours, midway through the day they doubled the quote, now over $ 6,000.00. No problem knew it would be a big job. However… requested boxes for MISC items and packing tape, neither items were brought, WHAT moving company doesn’t have packing tape or boxes??? They only took what was either in a box, bag, or container, none of the MISC items were packaged up and moved. Over 12hrs and was left with a huge mess in every room in the house. Terrible service.

Do not use this company to move. They broke our almost brand new fridge, sent out one of their guys to try and fix it and are nor refusing to do anything about it.
They go out of their way to not return our calls and across the board are extremely unprofessional.
One of the worst companies I have ever entrusted.

Not professional. 30min before my move, I get a call that their truck has broken down and they are going to send two men and a VAN. First of all, I think this was a lie. What kind of professional moving company uses trucks that break down AND then only notifies their customer 30min before? I say fine — I mean, what are my options? They say they won’t charge me for the time, if it takes two trips. Money is one thing, but I was much more concerned about time — praying that it doesn’t need two trips, as I have to get to work. The guys show up — no dolly in the VAN and no tools to take my bed apart, which I had specifically asked about. Sure enough, it takes two trips, they have to wait for some other guy to drop off tools, which resulted in BOTH buildings releasing the reserved elevators. Move took 4hours. Would have only taken 2h15min, if they had the truck that was promised. The movers themselves were fine.

My mom recently used them for a third time — this move into our home. As depressing as this event was for all of us, the movers made it fast and efficient so we didn’t have to worry about little problems.
They had to back their truck in to three difficult driveways and they didn’t even touch a blade of grass. And they moved so fast inside, my husband, who was charged with packing up a few of my mom’s breakables, couldn’t keep up to finish in time.
I called three other highly rated movers, too, but they were all higher priced so we felt confident we were getting my mom the best deal.
I’m really hoping not to have to move anyone else any time soon but if I did, I’d use them.
Oh, and it seems as if they’ve consolidated into one call center. The people I spoke with said they were in Tucker.

I recently moved and used this location and had a great experience! They moved us from Dallas, Ga to Atlanta and it took about 6 hours total (with an hour drive included). We had two queen beds, two bed side tables, 3 dressers (1 with a mirror), armoire, sofa, coffee table, chair and ottoman, dining table w 4 chairs, washer/​dryer and some random heavier boxes. They also had to move us up an elevator that we couldn’t lock down and reserve so 6 hours seemed like a lot at the time but when you break it down I think they did a great job! All of our furniture arrived in the condition we had it in before we moved.
They did ding a place in our wall at the new place but had someone out to fix it first thing on Monday. The repair job they did looked like nothing ever happened. I am highly satisfied with the workers, customer service, and team they have. I would definitely use them again!

Paid over $ 5000 for our move. I have used this company a handful of times over the years and never had a problem but this was a disaster, avoided at all costs.
We got a quote for moving everything out of one house and into another. they did not move everything out of the old house leaving pieces of furniture all sorts of stuff. It’s the end of the afternoon of the move in they started moving so quickly with no regard to what boxes they put on what floor of the house or where. Some of our things were taken by them boxed incorrectly to Goodwill. My wife’s shoes are now for sale at Goodwill because they mislabeled many boxes. They’re not really open to negative feedback it was like pulling teeth and it was like they were doing us a huge favor to give us two of their guys at the end of the week for two hours to help put boxes were they belong. I think we used a new franchise it sounds like there are some good and some really bad franchises but I would avoid taking any chances with this company.

Do not use Two men and a truck at the McFarland location or really anywhere if you can help it. I would give them no stars if I could. They do not even deserve 1 star. We were a repeat customer and treated so poorly. They held our furniture for 3 additional days without consent and required us to pay an inflated amount before they would deliver our furniture. Many, many damages but we could not receive adequate compensation because we did not purchase the extended insurance for $ 450! Chairs and furniture thrown in the truck not carefully wrapped or stacked. Movers did not bring water or food so were worn out by noon. Sat around for 2 hours for lunch which we bought and paid for the hours they sat around. They got the truck stuck for 1 ½ hours which we also paid for. I contacted corporate thinking they would want to know how a franchise is using their name and received no help at all. They called the franchise to contact us. The franchise responded that we were lying. It was one of the most frustrating experience I have ever experienced. If you care anything about your furniture, your wallet (because the end price is never what you are quoted), your sanity or your back (we had to sleep on the floor for 3 nights as they kept ¹⁄₃ of the furniture for 3 days) DO NOT USE 2 MEN and a TRUCK. You will not receive «Movers who care» treatment nor any restitution if you suffer the way we did. They do not care. Period.

I don’t know about the movers that the other reviewers are talking about. I got none of those guys. Can’t remember their names right now and don’t care to because as far as I am concerned they were representing the same company. Sure they showed up on time but after we discussed what I wanted and being given a estimate they proceeded to pack… I should have known that something was up when one guy started commenting out loud about them having to make two trips when the truck wasn’t even half full. I didn’t ask them to pack all my stuff just mainly larger items and then as time and space permits additional boxes. It’s amazing how long it took to take down a bed frame. why? because they just brought a few screwdrivers and vise grips. When I asked why aren’t they using powered tools the guy just said the company does not provide them these tools and they basically don’t get enough money to invest in a set of tools. TO me this was thoroughly unprofessional and in retrospect clearly aimed at stretching the time ti would take them. They didn’t have really anything but two beds to take apart. everything else was ready to go short of wrapping. and boy did they wrap. that took forever! It wouldn’t be fair to say that they had a bad attitude or anything like that… but I guess I would have a great attitude too if I’m scamming someone… I’m sorry John (said manager of the operation) as I wrote to you in the email that you did not respond to. it was completely unacceptable to be given an estimate of 700 – 800 dollars and then having to spend $ 1400 when at no time the movers did not seem to keep that in mind… When I realized that the unpack was going so much slower than the packing which itself was a little slow. I had to stop them and ask where things were at cost wise, that’s when I was told that we were at 1400 – 1500 $. Oh hell to the f-​in no! I told them just dump everything in the garage because it was robbery after I bought them all lunch provided them drinks as needed. After being kind to these guys, even having them comment that it was a pleasure to work for me as most customers are on them like ticks on a dog, it was a shame and incredibly offensive that they would clearly take advantage of that. That is what made the whole operation so unprofessional… they did not attempt in any way to stick to the original agreement and did not make any effort keep me informed when we were getting outside of that agreement… HOnestly I can’t really say that anyone other than the supervisor appeared very professional. he even seemed a little ashamed at the end having me pay so much but by then it was too late according to his words because the company tracks their time in the truck by GPS or some BS like that. had nothing to do with honoring any agreement we had… at $ 165 an hour for a truck and 3 guys I should have been able to get my job done under $ 900… funny thing in the end the guy that commented about having to make two trips tried to make it seem like it was all my fault because I had them pack all the extra boxes and I didn’t stick to the original plan. No the problem was I let them take the lead thinking they were professionals. Lesson learned… I recommend to anyone hiring these guys, of course not recommending that anyone does, you better keep on them and drive them like naked huskies through the desert and keep in mind that there is no flat fee and every moment you are kind considerate or sympathetic to them is costing you about $$$ and they don’t care because they get a bigger take… I hate what they did to me and wonder what they would have done if I didn’t pay the bill… I hate to think what more would have happened if I hadn’t stopped to ask them about cost and made them dump and run. I honestly regret hiring them because for half the money I could have rented a large truck and hired few well paid day laborers rented all the moving materials and bought lunch for everyone and gotten a much more sincere effort. TMAAT truck being insured and bonded really didn’t justify the cost to me… not at all a wonderful experience. I say don’t use these guys at all even if they have a great attitude…

This particular group of Two Men and a Truck are far and above the best of the best. No Matter where you are… call these guys. I’ve worked with John and Chet and they are the most professional, reliable, detailed, and just plain awesome guys ever. I also have a couple of my favorites with the crew’s (like Morris and Tim) but I’d be playing favorites if I didn’t say they really are all great. Whether you are moving from place to place, picking up or dropping off, or just shuffling stuff around the house.
They can do it!
Their office is professionally run, extremely community focused, honest, careful, fun and funny. No I don’t work there; but I could.
Stop by and meet Luna, the sweetest mascot ever!
Remember…not all Two Men and A Truck groups are the same.
This one is tops!!!

Couldn’t be happier with my Atlanta OTP to ITP move by Two Men and a Truck! I was quoted an amount, based on the items to move. I chose to pack myself and moved my own breakables and electronics. TMAAT moved my furniture and boxes only.
Doug, Tim and Free were my guys and they ROCKED! They hustled, but also took great care with my belongings. Not one thing was broken or lost (minus some cheap shelf pegs for an armoire, but no big deal). They took great care to use blankets + plastic wrap over our nicer furniture. Our total move time was LESS than quoted. My final price was 100.00 LESS than the low end of my quote. And the service provided was outstanding. We tipped each guy well, because it was deserved. We are happy customers and will absolutely recommend TMAAT to anyone who asks!
Helpful tips: 1. Move on a weekday, mid-​morning to avoid traffic. The longer the trip takes, the more you’ll pay! 2. Kindness matters. These guys are moving your things. Treat them accordingly. Tip them well. 3. Provide accurate info. Let the sales person know *exactly* what you’re moving, room by room, to avoid surprise costs. 4. I was a big fan of packing myself and moving my own breakables. Up to you, though.
5 stars, well-​deserved.

This was a couple of years back, so they might have changed.
The movers showed up on time, but only one of the two were willing to work. And he worked hard. The other one just slowly moved between my apartment and the truck, carrying a lamp or a painting at a time. I moved more stuff than he did. Since they charged by the hour, I almost tripled my initial estimates. I was not happy. It seems more like a gamble: if you got 2 people who were willing to work, you are golden. If not, check your check book.
Will not use their service again.

My negative review is not for the actual movers. They were great. They did however, quite by accident, break something of ours. We had purchased additional insurance and so were not worried about it. Trying to get compensated for the damage has been a NIGHTMARE. I’m not sure if Dennis is the owner or the manager, but he was our point of contact. He did call immediately after the move to talk about the damage and promised to get back to me in a few days. He did not. I then called him multiple times, each time the person who answered the phone promised the would be «back in 30 minutes and call me right away.» He never did. After contacting the main customer service for Two Men and a Truck (not the franchise), i finally got an email from him saying that he offered only a fraction of the worth of the broken item. My husband and I emailed him multiple times explaining we had purchased additional insurance and telling him the estimate. No response. I then found they had charged back the small amount with no word. I WOULD strongly recommend going with another moving company. The movers really were lovely, but things happen sometimes in moving and you CANNOT trust the administration to deal with your claim in a professional and efficient manner.

Used Two Men and a Truck for my move from Atlanta to DC. They were professional, punctual, and so easy to work with, When I called around to get quotes for movers, they were the most inexpensive and they could guarantee my move in date. They packed me up on a Saturday in Atlanta and I was all moved in to my place in DC on Sunday. They arrived on time and made the entire experience so easy. All of my items arrived in perfect shape. Moving is never fun, but I couldn’t be happier with this company.

Wonderful experience! I was not happy about having to move but I’m so glad these guys made it simple and painless. Carlos & Jamal were my movers and they did everything right. Very professional, nice, smart and efficient.

Great experience! Guys were positive, cheerful, cautious with the furniture and boxes. Totally worth it. I made sure to tip them, because they were awesome. They have an A rating with the BBB, and now I know why. They were completely prepared, great communicators, very helpful in the office and on-​site.