The Ritz-Carlton, Buckhead

I cannot say enough good things about this Hotel we stayed on the club level to celebrate our anniversary there’s food almost 24 hours a day very much worth it because you don’t have to leave
Everyone at the Ritz is at your beck and call every day and you never want for anything
Highly recommend the Buckhead location in Atlanta

I love this hotel. Over the years it’s been my home, where I met my best friend, a place of countless days and nights of feeling pampered and taken care of well beyond my expectations. But like a very genteel woman the Ritz is starting to loose its glimmer glamor and charm. To be honest folks she needs a little work and it hurts me so to say but she needs the skilled and patient hands of a fine surgeon who wants to preserve the natural beauty and extend the elegance and grace that wants to shine through. Here during this holiday weekend with a full house and several weddings her elevators simply gave out. Now you call the operator for an elevator. Looking closer you see she has been painted over server times. But you know the make-​up is effective only starting with a solid base not layering and layering. There’s more but I don’t want to bore you … With all of this said I’ll still keep coming back to this beautiful lady it’s a familiar face always a welcoming smile and a significant part in my life…

We had a very good experience staying here but when were checking out the elevators were not working and everyone was complaining that they were waiting 15 – 20 mins for an elevator

In one word. Outstanding. I could stop there but that doesn’t tell the whole story. This trip was just a weekend getaway. The service was impeccable. I was greeted right away for Valet parking and everyone was very courteous. Check in was smooth and swift and the clerk confirmed and setup everything in my stay package. The suite was classically appointed and furnished. Everything was clean and well kept (nothing worn or dated) so don’t let the less than modern exterior distract you. Room service was excellent. in-​room dining for breakfast and the experience was just as comfortable as dining in a restaurant. Everything was hot (or cold) and tasted great. I was a little surprised by how good the dining experience was but given how detailed they had been I should have expected such. I will definately be returning for another stay.

I stayed at the Ritz-​Carlton in downtown Atlanta, and because there was no pool at the city location, I discovered that I could go to their Buckhead location to go swimming. (They gave me the business card of the manager of the downtown location, so I «checked in» at the Buckhead location, and they gave me a key to access the pool and locker rooms.)
So, I brought my two daughters (aged 3 years and 8 months) here to go swimming and for afternoon tea, and it was awesome. The kind server brought steamed milk for my older daughter, and her afternoon (mini PB&J and ham & cheese sandwiches, chocolate chip cookie, and other kid-​friendly treats) was free with the purchase of mine. Awesome.
But here’s the real shocker. When the bill came, I thought they were sister properties and I could just fill out my room number from the downtown location. It turns out that wasn’t the case. (Oops.) They called me while I was traveling, and I tried to call them back (over the span of two weeks) three times. Each time I called, no one answered. Finally, I called the front desk and explained what happened, and they said not to worry about it. What?! My afternoon tea with tip would have cost over $ 50, and I had my credit card at the ready, but the kind woman said it was clearly a misunderstanding, thanks for calling, and sorry no one answered the phone when I tried to call.
I was impressed by the level of service I received at both locations, but this last experience blew me away. It truly sets them apart from all other businesses in a class above. I will stay at a Ritz-​Carlton whenever I can from now on. This is the kind of customer/​customer-​centered service I thought was a thing of the past, and I’m so impressed that they managed to hang on to it in modern times. Go, Ritz-​Carlton! You have a fan for life. :-)

WOW!!! This hotel is awesome!!! The pool and locker rooms are 1rst class all the way. The room was well appointed, clean, convenient, comfortable, with a great view of downtown Atlanta and Lenox Square. Parking was convenient and fairly priced at $ 17 per day – it was gated with a guard/​cashier or you could have done the valet. They had free sparkling drinks in the lobby (mimosas), free Jelly Bellie candy (as much as you want), free cotton candy machine, free coffee, free chocolates, awesome rewards for kids with a cool kids check in kiosk. They had all day activities for kids/​adults. Service and attitude of staff is the best I’ve ever experienced. We ordered take-​out from Cheesecake Factory both nights and it was great too.
Bottom line… You get what you pay for!!! I will definitely be back, thank you for a great Mothers Day weekend!

wonderful stay.

The original Ritz. Class, charm, service. Lived here for a week visiting family and for work and didn’t want to leave. Had room service a few times and some food at the bar — don’t remember what it was but it met my expectations.

Easter Sunday brunch, the ULTIMATE brunch. Caviar, smoked scallops, fresh sashimi, 20+ cheeses and a seafood bar with fresh Oysters on the half shell are just a FEW of the dishes.
The selections were far and above the normal Sunday brunch and for good reason (Easter). The ice sculpture and complete Easter theme was complete including a petting zoo with monkeys, kangaroo, camel, donkey, cockatoo, goats, ferret and miniature horse. That was a first for a Sunday brunch!
You’ll have to wait a year if you read this review but if you are in Buckhead on Easter Sunday, this is a kings feast of a buffet.
Check out all the photos and you’ll see the desserts that are too numerous to list. The prime rib was fantastic with an external salt crust that is tasty. The Scandanavian salt crusted salmon with orange butter sauce was also one of my favorites.
If you like cheese, you have everything from blue’s to Brie and 20 other cheeses to choose from along with various chutneys including a carrot cake chutney that was fantastic.
I have been to the Ritz Sunday Brunch in Half Moon Bay, Ca many many times and while it is great (their Easter Brunch could be as big), this one was amazing!

By far of the worst experience I’ve ever had at a «Luxury» hotel. Checked into my room with urine and tissue in the toilet, trash and food on the desk so they moved us to another room. Came back after dinner and stepped in vomit as I walked up the steps into the lobby. Then find three additional areas with vomit throughout the hotel. Informed management and all they did was throw a towel on top of it. We went to r bar for drinks, but the bartender, Chris was rude and was by far more interested in serving the wedding party over us. I expected much much more for $ 230/​night. I’m shocked with the lack of service. I will stick to Hilton. Even a Hampton Inn would have been better than what we experienced tonight.

Cost: C
Service: A+
Amenities: A–
Cleanliness: A
Even with the cheapest, special rates available, you will find it tough to spend anything less than $ 190 a night here (don’t forget to factor in tax and parking). You can choose to do valet parking for $ 36 a night with unlimited «Come and go» or do self park for $ 17 a night with additional charge for any time you leave and return. But the service is downright exceptional. From the minute you walk in you are handed a glass of complimentary champagne, chocolate, and jelly beans. Employees go out of their way to escort you down the hall and randomly pop up out of nowhere to ask if you need anything. Sometime around 8pm we got a knock on our door asking if we needed any extra chocolate or bathroom supplies. Free chocolates? Yes please.
There’s activities available for young children nearly every night. For instance, during our stay they offered «movie night» at the pool where they played «Little Mermaid» on a big screen next to the pool.
The accommodations themselves are nice as you would expect. I was a little disappointed in the tv size. Considering the amount of money you are paying you would expect at least a 52″. It looked more like a 42″. I was equally disappointed in the shower water pressure, which was basically nonexistent. I informed guest services, and an engineer was quick to respond. Apparently the shower head was clogged with so much gunk that it was affecting the water pressure somehow. Kind of gross, but I was just happy they fixed it quickly. Wireless is free for all Ritz members, otherwise it is $ 12.95 a night (sheesh).
Breakfast is NOT included as a part of regular room reservations. The breakfast buffet is $ 32 a person.
Nothing special about how the pool looks, but it is saltwater and the one jacuzzi they have is pretty nice.

Really really nice hotel. The customer service is fantastic. Every person smiled and said good morning or evening, etc. The mimosa bar in the evening was a +++++. I hate that I missed the cotton candy bar, I was across the street at Lenox Mall.
I truly enjoyed this little stay cation here. Be advised, self parking is $ 17 for 24 hours, no in and out privilege. $ 22 I believe for valet but if you want in and out then it’s about $ 36.
The common area was beautiful. It was buzzing with guests all night long. It must be the gorgeous fireplace that draws people in.
I’d come back here if I reaaaaally felt like blowing some money fast. The room we were in was a double bed, standard room. Can’t see myself paying $ 350+ for that but it was a gift so no complaints from me.

Went just for drinks. You expect a certain level of service at the Ritz. It was not there thought.
Sure the drinks where good (not hard to screw up red wine) but took forever to pay the bill and leave.
Might give it a second try.

We made a reservation for Sunday afternoon tea at the Ritz. We had a great experience. The service was top notch, but relaxed without being overly stuffy. That’s the one thing I never like about upscale places sometimes: the constant hovering and interruption.
The atmosphere is elegant and serene. Perfect quiet place to have nice, long conversations. There’s a piano playing in the background and you can have comfortable conversation without whispering or shouting. All the tables are nicely spaced out so you feel some privacy chatting while tea is served.
There are only two options, the Ritz Tea or the Classic Buckhead Tea for adults. We had the orange jasmine and green tea blossom. Our server did a great job of continuously keeping our cup full of delicious hot tea.
I like all the sandwiches, they were delicious. I could eat them all day. As for the pastries, I’m not much of a dessertd person, so they were too sweet for me. Pretty little things to look at though.
Since we were there to celebrate our anniversary, the server presented me with a beautiful red rose and a gift bag. There was a nice silver picture frame within the bag. It was a nice touch.
We would definitely be back for more tea!
Don’t forget to ask your server to validate your valet parking ticket. Otherwise it’s a $ 22 fee.

I stayed here last week when I was in Atlanta for work. Of course the service was top notch as you would expect from a Ritz. The room was nice and rather spacious for being a standard sized room. There was a courtesy car that we used to get to dinner which is always much appreciated. This will be my go to hotel when in Atlanta for work.

The hotel is amazingly beautiful, the amenities great, of course, but the food… BLAH…I ordered the Alaskan salmon and although good, well under what I expected for such a nice hotel. avacado chips and salsa, and shrimp Caesar salad for him… we were not impressed and the dip seemed canned and cooked. Valet sort of got cussed out multiple times for forgetting cars and losing tickets but the location is great, décor, and the room was good… Blah blah…;/

Beautiful inside. The outside of the hotel… just not pretty. However inside looks great. Went to the lobby bar. Drinks were not that good and way to expensive for what they were (this is not Vegas).Great low key band… just not impressed by this hotel bar.

So, I was visiting Atlanta a few days prior to attending a conference and thought I would stay at the Ritz Carlton in Buckhead (RCB). In true Ritz Carlton splendor, they did not disappoint.
From the valet, to the front desk staff, bellhop, to the club lounge staff, the customer service and attention to detail displayed was welcoming and enjoyed. The room was spacious and I enjoyed the comfort of a king size bed with comfortable bedding and pillows galore. Stayed on one floor below the club lounge level so it was only a quick stroll up a small spiral staircase to the club lounge. I had just missed lunch when I checked in, however, one of the staff members advised me of the items they had remaining and prepared me a plate of cheeses, pasta and olives. Only a few hours later, the lounge area was filled with sandwiches, cheeses, pastas, salad and more; accompanied with an array of alcoholic and non-​alcoholic beverages. A friend and I sat until the lounge closed eating, drinking, laughing, talking and enjoying good conversation.
Overall, the RCB was an enjoyable stay for me and I will book future stays at this hotel. The fact that it is conveniently located near malls, shops, boutiques, restaurants with no impact from the noise as well as a short distance from the downtown attractions, is all a girl could ask for and want.

I enjoy a fine hotel from time to time so I decided to stay the night here on my way to the Biltmore in North Carolina.
The valet was awesome and they run an efficient shop. The bellman and doorman were also very friendly and seemed to genuinely want to help. Check in went very smooth and the lady at the front desk also exceeded my expectations. The free champagne during check in was a very nice touch as it lets you relax a bit amidst the hustle and bustle.
The lobby and lounge area were beautiful and fitting for the Ritz Carlton name. The building location is smack in the middle of Buckhead which makes it convenient for things to do, but traffic getting in was a nightmare.
The room was nicely decorated and appointed with the necessities. The carpet was a bit worn and the chair had a layer of dust on it towards the back, but nothing too major. I’m glad they’ve kept the mini bar, as many hotels have been doing away with those. This is also the only hotel at which I’ve stayed that had a toothbrush holder in the bathroom. It is all in the details.
The air conditioning did not cool very well, and I was hot all night. The bed was not very comfortable and the pillows way to flat. Even 2 did not feel like enough support for me. The biggest problem was this bizarre buzzing noise that lasted all night. It sounded like someone was using a belt sander. I was only a few rooms from the elevators so it may have had something to do with the machinery. I didn’t notice it until about 3am, and by that time I figured it too late to change rooms.
The service here was top notch as expected. I’d be willing to give this hotel another try, and request a room further away from the elevators next time. I just can’t justify over 3 stars for a nearly sleepless night.

This is the Ritz!!! I was expecting an over-​the-​top experience but instead it was no different than staying at a 3 – 4 star hotel.
The lobby was beautiful but the hotel is dated. My original reservation was at The Ritz-​Carlton Downtown, but since they had openings, I moved my reservation to Buckhead. It’s in close proximity to great shopping — walking distance, but I just can’t get past how dated the rooms were.
Will I return: probably not, I’m looking for something more.