W Atlanta – Buckhead

First stay and I like it. Staff is super-​friendly and the rooms are well-​kept, stylish and what you want from a W.
I recently stayed at the W Midtown and the place is a pit — broken furniture, faulty TV, dirty… was a little worried about staying here but the Buckhead version restored my faith in the brand! I recommend it

Stayed here for 3 nights. I’m a loyal SPG patron — and Westin and W have never disappointed me like this before. This W had 3 strikes that have forced me to give it a one star review — details below:
1) The pool was out of service for emergency repairs — which is understandable. They had a sign outside the pool that instructed guests to speak to the concierge about using Westin’s pool next door. I went down at 6 pm to speak to them after my run — the reception staff didn’t know anything about the notice, the concierge was missing, and I was told to return the next day after 7 AM. Strike one. This notice should be made known at check in, and if there are alternate arrangements, guests should be made aware asap, or at least the staff should be aware.
2) The rooms are old and in desperate need of a complete renovation. The chair was old and crooked, and the bathroom had old fittings. Not something I would expect from a W property. Style and substance, both were lacking.
3) Coffee. It’s the simplest thing a hotel can provide without an additional charge. I had to call to get a coffee maker sent to my room, and was billed for that! I’ve never stayed at an SPG property that doesn’t even have a little coffee maker in the room. Very disappointing.
Besides that, the hotel was pretty much deserted the whole time I stayed here. The gym is stylish with awesome murals and decent equipment, but it is TINY! There is next to no room for stretching or yoga mats. The pool looked nice from the inside, but like I said it was closed for repairs. The $ 35 parking charge is also excessive, considering the valets were quite rude and took their sweet time (25 mins) to have my car outside, and made a face when I didn’t tip for the lousy service.
Overall, a great disappointment. If you’re an SPG member and must stay in Buckhead, I’d say pick the Westin over the W– you’ll have a better stay overall — and yes with more style and substance.

My sister was interning here, so I took advantage of that to stay with her for her last night. And it was a real treat.
They gave her a great room which had more than just a view of the Lenox Mall parking lot. Got a great view of Peachtree Road (and my office building).
Parking isn’t cheap. If you’re coming from the airport, just stick to MARTA, since it’s located right next to the Buckhead MARTA station. I parked my car at Dunwoody MARTA station (free 24 hour parking) and picked it up the next day. Well worth the cost savings, as overnight parking would have cost me $ 35 at the W, if I’m not mistaken.
In the morning, there is free coffee and tea downstairs at the living room bar. In the afternoon, there’s infused water in the lobby near checkin and elevators. I love free things, especially when they are things I like!
Our stay was very smooth. My sister and I shared a queen size bed, and it was mostly comfortable. When the bed in your hotel isn’t as nice as your cushy mattress at home, that’s when you know you’re overpaying. However, the room was nice and warm (thank god, because it was freaking freezing outside).
Housekeeping showed up around 9am the next day (WHY SO EARLY ON A SATURDAY AM?) but agreed to come back later after we answered the door.
We had drinks at the Living Room Bar on Friday night, where a DJ was playing some jams. I had a coupon for a free $ 14 cocktail, so I got myself a Tiramisu Martini. It was sickly sweet, just as the bartender warned, so before I could finish it, I ordered another drink (not free). They were out of the green tea extract for the Passion Punch, so the bartender made me an alternative version. If you want a strong cocktail, this is the place to get it. It was super strong, but still tasty and sweet enough to be a solid cocktail. The couches we sat at weren’t the coziest but definitely sophisticated.
My 24 hour experience at the W was upscale but at a low cost, thanks to the hardworking intern efforts of my sister.

Did not meet my expectations for a W Hotel. Even though there was a rooftop club they still had a DJ in the lobby and I could hear the bass from my room and I wasn’t even on the first floor. An alarm was going off in an unoccupied room early in the morning for 30 minutes and I had to call the front desk to come shut it off. The bathroom is half exposed to the rest of the room and the bathroom sink is almost right next to the bed. The shower and toilet are only divided from the rest of the room by a semi sheer sliding door. The valet was $ 35 a day, which is even expensive for a luxury hotel, and Internet wasn’t free either… You had to pay $ 10 a day for that as well. The best part about this W hotel was that they provide Bliss spa products in rooms.

Bar was a nice atmosphere (but pretty damn expensive) but overall the room here wasn’t that good. Hot water didn’t even work in the shower. For $ 200, I could have gone somewhere else. Don’t stay here

The layout and décor is amazing BUT THE FOOD IS HORRENDOUS. I’m not sure if it’s solely the late night menu, but the items I ordered were delivered to the door after 45 minutes and was TERRIBLE. I ordered macaroni and cheese and the chef chose to use penne pasta lightly drizzled in some type of cheese. I’m not exactly sure. Maybe Swiss, possibly Alfredo sauce, but it was disgusting. Not only was the flavor less than bland, my companion took a sample and bit into a piece of plastic. Can you believe it?! The chocolate chip cookies we ordered for dessert: Hard, room temperature, and lacking moisture completely. Come for a nice stay, but you will leave hungry. The chef needs help and/​or an immediate 24 hour assistant. Shout out to Henry though! He was awesome! He gets a total of five stars! He should definitely be promoted and/​or given a raise.

What poor bar service and management at this hotel. I checked in earlier this afternoon and the front desk lady gave me my free drink reward certificate and confirmed that the bar would be open until 10pm. Well, after coming back from shopping at 8;45pm, the bar was closed. Further there was absolutely no booze available from room service. The only suggestion that service express and room service could give was to use the minibar in the room. Not an option, due to the high cost.
Very poor customer service, considering I even paid for an upgrade when booking my room. I won’t be back to this poorly run property.
Great location, but the rooms are small (reminded me of a 1950’s L.A. Apartment) and the warer pressure in the showers is very low.
I would recommend the Westin next door or the JW Marriott down the street.

Where to begin? No staff member told me the same thing as the other. Three times we were told we would be upgraded to a wow suite only to be told by another staff member that they had no record of that. Three times!
The window treatments in our room were broken and not functioning from the moment we walked in the room and tried to open them to let light in. The «engineer» came and fixed half of the problem. We could then only see out of half the window.
We were charged for an item from the mini bar that we never touched.
I stayed there for my sisters wedding and she prepared very special gift boxes to be placed by hotel staff in every room her guests would be occupying. We had 2 room and neither had them. Nor did anyone else I knew that stayed at the hotel. Shame…
The valet that we were forced to use and pay for each day due to no ther parking privileges provided to paying customers BROKE the door handle in our car and refuse to pay for the damages.
The entire stay was a complete nightmare and an extreme disappointment not to mention and huge waste of my hard earned money.

I really liked staying here. For Buckhead it was pretty decent in price for the night. I got the room for $ 160! However I tried booking there again in a few weeks and it was a a lot more. This hotel was VERY clean and had great ambiance. I was greeted and every turn and the service was top notch. The rooms are super comfortable. The bed was amazing and a slept like an angel! I would recommend this hotel to anyone that has to stay in Buckhead.

This is the second W Hotel that I’ve stayed in. The first one was in Manhattan. I must say this experience was much better than the last. The beds were very comfortable and the room was really nice. The location was great!

I had a horrible stay at this W property and decided to just shorten my stay to one night. The hotel is dog-​friendly, but their guests and the hotel itself do not keep the common area clear and clean. I spotted dog stools in couple occasions during my stay — 24 hour period and that is UNACCEPTABLE.
The hotel doesn’t have a fresh vibe and physical condition as other W hotels do. It is like a beaten up Sheraton with hip furniture and W logo on it.
The hotel location is good as it is right on top of Marta Buckhead Station.

Very nice hotel located in the heart of Bulkhead, the most desirable area in Atlanta. Convenient to Atlanta’s best restaurants & shopping! The spacious room had beds that were comfortable and a wonderful view of Atlanta. My only complaint was that if you are driving, it is difficult to get your car out of the hotel valet due to one way streets. Overall we had a wonderful experience & will stay there again.

Went here for some drinks and was not really impressed.
Valet parking is horrendous here! I was warned about how bad it was, but had to test it for myself! Not only does it cost at least $ 10 but they take forever to bring your car back! And we even saw this poor guy that couldn’t drive a lady’s Maserrati (which I think is a crime). He literally drove it a feet (almost hitting a column) before another guy got in to drive it to the parking area. The valet service is very disorganized. Even when they pull the car up, it makes no sense and they leave the cars in positions where it is hard to get out.
Drinks were average, nothing special. Due to terrible rainy/​chilly weather, the
outside area was useless. Luckily we got seating.
Let’s just say this is not a place I’d choose to come back to again.

We stayed here for 2 nights and we’re utterly unimpressed with the rooms and the overall atmosphere for a hotel that is so expensive. Every time we went through the lobby the police were there for multiple reasons. Altercations with management, car accidents, drunk in public issues. Cars parked in valet areas with music blaring while people danced around the cars ruined a 380 $ room. The DJ in the lobby only attracted a seedy element as well. Trying to get a drink at the bar in the evening was scary as other guests were very aggressive.
The rooms were not the quality we expected either. Light bulbs burnt out, black out curtains broken, sconces falling off the walls. Bathroom door wouldnt stay shut. The valet service had issues finding car and then billing issues each time we took the car out.
We stayed in two separate rooms with different levels and cost 200 $ difference but yet the rooms were absolutely identical. Very ripped off
Only great service we found was at the lobby bar bartenders and with room service.
I feel ripped off with the whole experience overall. Most of the staff didn’t make you feel welcome at all.

Came here for a family member’s bridal shower. While the restaurant attached to the hotel is absolutely amazing (and so is the bar), the hotel itself is really just bad. Seriously the food is the only redeeming quality that this hotel has, but it’s not enough to warrant another star. To start, we arrived very late 1:30am on our first night and were tired from traveling. My mother in law, who booked the room through SPG (SPG what’s going on!?), verified with the front desk and the manager that the room was feather-​free as she is highly allergic. The manager told us that he didn’t know how to defeather a room… umm what?! This is one of the most basic hotel amenities! Anyways, we waited for the room to be «defeathered» and finally got in.
What they call the spectacular room isn’t actually spectacular. It’s a basic 2 bed room, no view, and on the small side. The beds were of decent quality but maybe we were just incredibly tired.
As I went to shower, I noticed the the shampoo bottle that the hotel provides was half empty. Gross. I liked the fact that they offer a face wash but no qtips or cotton balls, which is disappointing. Oh, and the water pressure is non existent.
We only stayed for 2 nights, and thank goodness, because on the morning we were leaving, my mother in law woke up with hug red blotches all over her face. We decided to remove all of the linens from the pillows and guess what. FEATHERS! (pictures to prove) They are incredibly lucky that she isn’t going after them, I’ll just say that.
The W should have offered to comp our entire stay just for that awful incident. They didn’t.

Great girls night out. Car service within a small 3 mile radius and the driver Skip was wonderful and a great representative for the hotel. Very professional and helpful. Rooms are nice, clean. Showers could be better but not bad. Pool is a little small. The lobby was happening with a dj and dancing.

Having stayed at many Starwood properties for business and pleasure, I was excited to learn that the business trip I was taking was so close to this W location at Buckhead. Booked online, easy breezy. Booked a king room directly though the hotel, not a third party site.
Upon arrival, check in was efficient and team members were friendly. Didn’t even walk all the way into the room as my business partners and I had a dinner to attend. Upon arriving back to the hotel after dinner I discovered I was in a queen room, not a king as I had booked and paid for. Tried calling down to the front desk however my phone was literally disconnected and I couldn’t utilize it at all.
Used my cell to call down to the front desk and they straightened it out and got me to the room I had originally booked.
Overall, quality wise out of all the W’s I’ve stayed in, this is a 2 out of 5 stars. Loud AC units, no working phone, wrong room type and also there was a random dirty microwave and refrigerator laying out in the hallway all evening and night. Not what I’d expect from a W property, this one has a long way to go. I’d suggest the Westin down the street!

Cool property. Atlanta (especially Buckhead) is so crammed, so having a good spot is important.
I made a mess of my reservation, Mark promptly and completely fixed it.
My only gripe is it takes a very long time for the shower water to get hot. But hang in there (breath) it will come.

Just like 3 stars indicates… it was okay. Not horrid, not my favorite. They are trendy, the lighting, the music, the scene overall. I read another reference to it being «club-​like» and I agree. Everything is a little too modern for my liking. I prefer more comfort/​plush environments than I do trendy and modern. It is a personal preference.
The bed was too small and my feet were dangling off and I am only 5’10 ½ so that was odd. Of course all the snacks and waters were overly priced in our room but that is to be expected. Everything was clean for the most part and the fitness area was nice – small but nice.
We got a good deal so I can’t really complain! Overall everything was just okay. They weren’t overly friendly, the place wasn’t super comfortable, nothing was too great or too awful… just okay. Good location in the middle of Buckhead I suppose!

The W is tops in my book. Trendy without feeling pretentious. It has a really bold style that sets it apart from the other elite hotels of the Buckhead area. And man… In true W Hotel fashion, the place just smells great. Really.
Had a chance to enjoy multiple aspects of the hotel during my stay — the lobby bar, the adjacent dining/​breakfast spot and conference rooms. The lobby bar was just what it needed to be — accessible, boasting a wide variety (they have more beers than the list on the menu, just ask) and even have snacks if you’d like a bite to eat. Prices are reasonable too. The restaurant was lovely — on point with the wood grain meets industrial trend. The food was a bit mediocre for me — we only visited for breakfast, but I was disappointed to only find a small selection of quick american dishes. Could be better. The conference rooms were fantastic — a 12 person room cost approximately $ 250/​day and comes with everything you would need to host a successful work session.
The hotel staff was extremely welcoming, a true representation of Southern Hospitality. I look forward to the opportunity to return.