The Arlington At Perimeter Center

My husband and I have been here since July of 2012, and we can’t wait until the lease ends. We were desperate to find a decent apartment near our newly gained jobs so I admit we rushed without really weighing in on this complex. From first glance it seems decent, but once you become a tenant it changes. We pay on average $ 900.00 a month for a ²⁄₂ and it is not worth it.
1: The office staff is never available. K and L are the two busiest people I have ever seen, and they are never available to answer your questions or concerns via phone. You have to go to the office to address any and everything. K lied to my me and my husband. When we moved in on a Saturday we could not get the utilities transferred to our name until Monday, but she said it was ok to move in because the utilities were in the apartments name and we just had to watch our water, gas and electricity usage until everything was transferred because the first bill would come from them. We said ok and barely touched the water, ordered take out the entire weekend and used very little light. All of the bills ended up being under $ 34.00. Well K failed to mention that any bill over $ 15.00 would result in a penalty fee of $ 50.00, and our electric bill was $ 34.00. Also, as we were scheduled to move into the apartment and we did our overall check with K, we came into the apartment and the air conditioner was set at 50 degrees, all the lights were on and the dishwasher was running on that same Saturday that we moved in. Coincidence? Nope thieves.
2. You have to pay your rent online now, and the website is always down or unavailable right around rent time. You only have three days to get the rent paid, and we called to get the issue fixed and they do not respond. The late fee is 30 dollars by the way.
3. Because it is near the woods there is a very bad bug problem, and you rarely see maintenance people spraying the area. Thank God we moved in and the majority of our time will be spent in the winter with few bugs. Also if you are very clean and your neighbors are nasty, their insect infestation will leak into your apartment.
4. It is only me and my husband we both work 40 hours a week and are rarely in our apartment, but because the entire complex share a water meter, the water is divided by number of rooms and tenants. We pay and average of $ 70.00 a month for water when we only use about $ 30.00.
5. The walls are paper thin. We stay on the walk-​in level with a family of 4 living above us. I wish I could put a recording of this website for you to hear this family, but we can hear everything. All night and early morning this family stomps around the apartment. The kids never go outside to play, they run in the apartment. The husband/​boyfriend/​baby daddy has moved a TV outside and watches it while smoking weed on the patio. The woman just yells all day. It was peaceful for about a month until they moved in. UUUggghhh, and these apartment walls are unforgiven as we hear it all.
6. Within two months, we put in about 3 maintenance orders to have our dishwasher fixed.
7. The gym is hardly a gym. With a treadmill, elliptical and stair master in a 8×8 room. The laundry room is filthy with no coin dispenser and small washers and dryers. There is no business center.
8. There are tons of kids in this complex who crowd the entrance before and after school when the bus drops them off without any regards to the entering and exiting cars. The lazy parents also park their vehicles in the entrance because they do not want to walk their kids to the bus stop.
9. On Sunday Sept. 29, my husband and I woke up to a subtle noise. That noise was the ceiling in our second bathroom rotting away as a water leak from the upstairs apartment and dripped down into our bathroom. I considered it a flood, and called emergency maintenance. They did not respond until 10AM this morning Sept.30. I then called the fire department, which had the tenants upstairs shut their water off. The said that the water has been leaking for a while and they put in a maintenance order but it has not been fixed. Maintenance told my husband an elaborate story about how the new voicemail system did not allow him to hear our voicemail until the morning, and when he came to the apartment he didn’t call he just let himself inside yelling «maintenance». After waking us he told us he could not help us today and would be back on Monday Oct. 1, 2012.
This is the last and final straw. If anyone can tell me how to get out of this terrible lease without too many financial penalties please respond. I am five months pregnant and looking to have my son in Feb, and I do not want him to be in such a filthy place for the first five months of his life.

I moved into this apartment (relocated from Los Angeles) in August 2012. The unit was refreshed very well, grounds are maintained superbly and management is responsive/​attentative to our needs. This is a great area (30 328) to live in as well, just close enough to the city and the unit is spacious.
Nonetheless, due to the thin ceilings and creaking floors I can only rate my particular unit/​building as satisfactory. We can hear every step our neighbors make above us, as well as after hour personal activities and conversations. Every morning I can hear my neighbor’s medium sized dog walking in their kitchen (toe nails) — again, this is a routine and very normal activity that can be heard. This is obviously a structural problem, not a tenant issue, as the neighbors are pretty quiet. I have lived underneath other tenants before and never had this problem. This of course, a tenant would not know without visiting the unit after hours (with most people working 1^st shift). Also, be sure to listen to your potential a/​c unit before moving in. My unit a/​c is loud to the point where I need to increase volume to hear the TV. These two issues would be the only reason I would not recommend this facility (to a friend) as a first place to call home. If noise is something that is not necessarily an issue, this would be a great place! Price+Location=Excellent!

I am updating my review since our experience has changed. Once we were so happy and now the complete opposite is true. Here is the letter we sent after moving out.
Dear Staff —
We are not satisfied with the services neither you nor your staff provided. Dealing with you and your staff was a nightmare at the end. We requested insecticide services multiple times and never received them. It was always hard to get anyone to answer the phone and when we did, we always got the response that someone would call us back. We were also told that we would get a free carpet cleaning when we renewed, which never happened.
When we moved out, we were told information but then charged for other items. We felt like you were trying to nickel and dime us. We were told one thing then charged for something else. We received vague responses when asked what would be charged. We asked Maria about the charges if any. We were told that all we had to pay was the water (2 cycles: Water, Sewer, Trash, and Billing) bill and any damages to the apartment. Now we have a bill of over $ 290.00 including professional cleaning, carpet cleaning, and new paint. The cleaning was $ 65 which we were never told about. Carpet cleaning $ 50, which should have been free since you offered it and never delivered. Finally, we were charged $ 16.83 for 3 gallons of paint. When I asked your staff about the charges I was told so rudely to read my handbook. Interesting since it was never provided to us nor explained until the day I turned in my keys. We have all of the information from when we lived in 32 Parkgate to 69 Parkgate but never provided the new handbook. When we renewed our leases, we only had to sign a few pages. And the handbook detailing possible charges wasn’t provided to us when we gave our 30 day notice. After years of living at the complex, it was disappointing to leave with such bad feelings.
I used to praise your staff and even provided two referrals (one moved in but one did not after the apartment fire). After being treated so poorly, I will never send any business your way and tell my experiences to anyone renting that I know. We are extremely happy we are homeowners and glad we do not have to work with a leasing office anymore. Maybe your staff turnover is another factor. I hope that if you stay at Arlington, that you can correct your poor customer service and obscene charges.