Sprint Store

If I could give this store a 0 I would, and it will still be too high. I have lived in Buckhead for about 4 to 5 years. This location has been the most convenient for me. It is always the same. Loud music, awful customer service, and employees being rude. I don’t like to use the term «ghetto», but it definitely applies here. It seems the manager was more worried about flirting than resolving my problem. I’m not into men. The lead sales rep pitch was as old as he looked. You just lost 10 lines to Verizon. It’s even about $ 20 cheaper there with better customer service. It’s no wonder Sprint is a penny stock, doing massive layoffs (10,000 plus), is a failure to Softbank after they put billions into Sprint, and is now the fourth largest carrier. It is a matter of time before Sprint goes under. 10 years top. God bless.

This rating is for Sprint corporate, not the store. DO NOT risk it. Worst customer service ever. I have spent nearly 4 ½ hours attempting to upgrade without success. Save your time and money.

The WORST Staff!!!-if you arent buying-​?!? Good luck-​phone replacement-​?!? «You can handle that Yourself”-They spend their time either trying to hook up with attractive so-​called clients and communicating with each other-​Actual paying clients can go F – k themselves-!!
go to the Dunwoody Perimeter store-​Theo is amazing-​!!! He is in-​tune to each client as everyones cell and data needs are individually based–

Greetings. Review is for Sprint headquarters, NOT for a store. Be careful with loyalty discount on leasing phones. You may never get it, and when u finally do, they will stop it for no reason. Example: I called 6 times and finally got the 10 – 15 dollars off once 7 months later. Then they stopped it for no good reason, without explaining.
I am a sprint fan, because I travel a lot. I used to have a lot of problems with sprint, but it’s improved. These games with loyalty discounts are a bad reminder of past sprint problems.

I came into this Sprint store to simply unlock my phone but it turns out that no Sprint store could complete this task. Apparently this is up for the customer to do. Anyways, since I drove all the way up to the store I decided to ask them to simply call Customer care for me, the customer. Apparently that was a major pain for the sales rep in there and while I did get her to at least call she kept making excuses as to «how I could easily call them myself and that’s it’s not her job.» Anyways she eventually walked off in the middle of the phone call so I ended up finishing it myself (I don’t think she was wearing a name tag otherwise I would say). Since the sales rep decided to walk off, we went over to another free sales rep, Brandon. His attitude was very nonchalant and borderline rude. He was pretty condescending and unhelpful. I’ve been a customer with Sprint for three years but this visit with them has confirmed that our time is up. The attitudes of the sales people here helped me come with my decision to leave even faster.

The absolute worst experience I’ve ever had with a phone carrier. These guys are complete morons. I wasted 2 hours in this store for no answer. All I tried to do was upgrade my phone which was eligible. Hours later, I still don’t have my phone. This is the 2^nd day and 3^rd store I’ve been looking at and no one at any will help me. Each one has told me a different upgrade price for the exact same phone. Ridiculous Sprint. I miss AT&T.

I had an issue with the store at first, I am a GM at a customer service related business and I understand my employees not fully explaining things. I called customer service about what happened and they were little to no help.
I was then referred to the store. Hesitant because I misunderstood why I wasn’t informed of a 350.00 disconnection fee. I was misinformed multiple times about the bad customer service at the location. I found out that the people in the customer service department are not authorized to refund customers for quality assurance reasons.
Terrence at the location picked up and in proper fashion changed my opinion completely.

Came here last week during my lunch break. I will say this time around was a lot better than my first time.
Long story short, I had to come here because it was a corporate store and corporate stores have more access/​privileges than third-​party stores (e.g. Nextel Sprint Store off Peachtree in Brookhaven). Well, I was greeted by a lady named Anita. She was very friendly and helpful. She had to get help regarding my account changes from someone else. Not sure if he was a manager or just been a sales associate a lot longer but he did help me but he was very rude about it and wasn’t exactly too friendly towards Anita either.
Maybe it had something to do with being short staffed and busy. There were a good number of people in the store that afternoon and several people waiting. So maybe he was stressed and in that case I understand.
My needs were met despite some confusion and having to deal with a not so friendly person but again, it is a busy store.
I would come back here if I needed to.

The workers here are inner city kids who just graduated or earned a GED (good enough diploma). So you know what to expect when you enter the store

While you wait for an hour and a half, because it’s a busy store, the least they could do is offer a charging station for customers who are waiting

Totally useless the people who work in this place. Even the manager named Karehn whos job is to help the customer pretty much refused to help w simple things. Ive been with them for 14 years but switching asap.

Absolutely godawful.
Unknowledgeable, unhelpful, uncooperative, rude and inconsistent with their answers.
I had a hardware defect in my HTC One and was told by Sprint technical support on their website to go into the store to swap it out for a new one.
Once at the store, «Kristen», was baffled (despite online customer service supposedly including a note in my profile about it) and halfheartedly started asking unrelated questions on auto-​pilot. All the while lazily texting on her own phone. She gave a shrug and then once again on auto-​pilot, offered a $ 50 insurance protection plan for a hardware defect on a phone that’s still under warranty. When I asked what my other options were, she suggested trying to contact sprint through the website, or maybe getting in touch with HTC. She ended by murmured «or you can do what I said and pay the $ 50, otherwise sorry» and went back to texting on her phone, apparently signalling our conversation was done.
Could be one awful employee, could be an awful customer service policy, but I would never go back to that wretched store or recommend it to anyone.
I made a Unilocal account just so I can express how horrible the place is.

Stay away from Sprint. I have just finally resolved a month long issue that was totally mishandled by Sprint. They were very nice, but didn’t resolve anything until I threatened legal action. I was overcharged nearly $ 1000. They admitted that it was an error the 3 times I called and each time promised to resolve the problem. In addition, the supervisors promised to call me on two separate occasions with the resolution and could not even honor that.
Sprint is cheaper than most carriers but that comes with the disadvantage of terrible customer service which can be a nightmare if something like what happened to me happens to you. BEWARE!

Avoid both Sprint and this store! My Evo4G was locking up 10 times per day so I dropped my phone off for the «free diagnostic». The customer service person, said «Sign this release that lets us work on your phone and come back in an hour.» That was it. I told them I pay the $ 10/​mo «hassle free» insurance which should hopefully speed up the process since I’d already called Sprint technical support and they said it was a common problem which requires a replacement phone. I came back an hour later where upon they told me they’d re-​installed the OS and erased all my data. When I told them I was upset because no one had told me I needed to first do a backup then snidely responded «It’s in the small print of the release you signed.» Who F#@!$%^G cares if it’s in the small print? Don’t you think you should verbally tell your customers before you erase all their data? The answer is that they don’t care about their customers. The kicker in the story is that the phone is still locking up 10 times per day but they won’t honor the insurance plan I pay for because it «passes the diagnostic test». Bottom line: Sprint is priced to compete with Verizon and ATT but their product and service competes with MetroPCS and the other no-​frills budget carriers. Do yourself a favor and avoid Sprint like the plague. You think you’re saving some money because of the unlimited data plan but trust me you’ll end up paying much more, in your valuable time, when you spend a day dumping Sprint in disgust and switch to another carrier. And I’m a «valued» 12-​year Sprint customer with a multi-​phone family plan so you can only imagine how poorly they treat less valuable customers…

The only reason this store gets a 2 star rating is because the 1^st 2 times I went into the store I had amazing customer service. But this last time I went into the store to exchange a headset I purchased a few months back, (which has a 1year warranty). They told me they could not replace it at the store because it was physically damaged and not manufacturer defect. Which is understandable that I have to send it back to the actual company. But the lack of professionalism that I received from a store manager was UNACCEPTABLE. When I was talking to her about the device, she barely acknowledge me. She was more into leaning back in her chair and finishing whatever she was doing on the computer, than to actually assist a customer. But it’s funny when I went to another Sprint store my device was switched with no problem…

I came in here a few weeks ago to ask about how to clear the data and cache on my phone — a seemingly simple task that you’d think any Sprint tech employee would be familiar with since it’s a common thing for smart phone owners to need to implement. The tech person told me I had to clear EVERYTHING from my phone and then reinstall everything just to clear the data. He said that if I wanted to, I could spend an entire day trying to figure out how to clear the cache, but that no one has figured that out. Being a slight tech nerd, I knew this was complete BS and tech person had no idea what he was talking about and was not properly trained in this arena. About 5 minutes ago, I figured out how to clear the cache and my phone has space again — it took 5 minutes, not an entire day.
Lesson learned: do not take what these guys say as the end all be all — shop around, ask around, play around yourself. Not everyone at this location is well trained with all phones.

Let me just tell you… I had an E Ticket
I went in and told you EXACTLY what was wrong with the phone. I waited. You tested it and told me a tech needed to look at it and that would take at least an hour (which turned into longer). I came back to the store and had your tech tell me EXEACTLY the same thing that I told you was wrong with the phone. Sprint tried to downgrade my phone that I got 1 year ago. The manager tried to «help» me but telling me to use someone else’s upgrade and to spend some $$$ b/​c the phone was not a great one (as if I did not know!). No way, was I going to BUY a phone… fix the one I have or get me a replacement. They ordered a replacement and swore they checked it out to make sure it worked. Here is the best part…
You probably would not provide me service if I walked in without shoes or a shirt, but you provided service to the guy with his pants around his knees and his Boxers showing that had a HOLE as big as a half dollar where his butt hole his. You must have known that I wanted to look at some guy’s ass while I waited for my phone even though I had an appointment time… that had passed as I waited and stared in disbelief. You swore the phone was perfect… WRONG! It has been 4 days and I came to learn that you never checked to see if the speaker phone worked. So now I had to spend another hour on the phone with Sprint and told them I rather leave Sprint than go back to this store that «loves» its hip hop music and has employees that LOVE to dance around.
I am just hoping this new phone I get works…

This is a review for both the Sprint Store and the Sprint Kiosk in Lenox Mall across the street with the same address.
The Sprint kiosk employees at the mall were great at helping me pick out a new phone, the Samsung Epic 4G. One of the guys here actually owned one and showed me things that it could do with the proper software. It looked great and sold me, so I went online and ordered one. I then returned to have my numbers ported over from my old phone but their machine was broken and they referred me to the Sprint store across the street which was less helpful than the kiosk at Lenox Mall.
The Sprint Store employees were not quite as great as the kiosk employees at the mall, but they were still ok. They were happy to help port my contacts over from my old phone to the new one; but they kept trying to upsale me. You need screen protectors for $ 15, you need a case for $ 40, you need Bluetooth for $ 70, and you need a phone protector for $ 20; all of this which I kindly declined and told them that I had already ordered all that off Amazon for under $ 20 for all that. He didn’t look too happy, but still ported my numbers over.
I give Sprint 5 stars for their mall kiosk workers and 4 for their store employees.

I’ve got the best cell phone plan in the world. So I was terrified, when my phone stopped working correctly about a year before I was eligible for a free upgrade, that I’d end up paying hundreds and/​or being forced into a more expensive plan.
I needn’t have worried, though; the dashing fellow behind the desk guided me through the process, ordered me a replacement, and welcomed me back cordially when I came to pick it up. He even transferred my contacts for me. And I’ve still got the same awesome plan. Thanks, Jared and Sprint… still happy to be a customer!

I have been coming to this Sprint store since the year 2000. Of course, the staff has changed many times since which is why I’m surprised to write that it has been consistently good. The wait times can be long but the people are helpful and knowledgeable.
My husband and I were in there the other day; his Palm Pre screen was frozen and I had some questions about my new Android. They promptly replaced my husband’s phone (even though it was over a year old) and found their resident expert on my specific phone to walk me through my features and help me customize it for my needs. The tech guy even gave me his email address in case I had further questions!
In general, cell phone companies are not known for great customer service, so admittedly, the bar is low to make me happy. (I had a T-​Mobile phone for about a minute once and went to several stores and never could find a competent person to help me.) But after 11 years of a consistently good experience, I have to rate this store tops!