Security One Services

This company is complete garbage. We moved out the rental property 6 months ago and continue to get billed. We complied with their cancellation policy and have wrote 3 times. The first 2 were sent certified then Chris tells me they font accept certified letters for cancellation. The 3^rd letter he say he never received which is a complete lie as he called me the day he received it and said I still had to pay for the other periods since the certified letters was not a proper way for cancellation. I paid the balance to get them out my hair and now I continue to receive bills from them. I’m filing a better business bureau report and have wrote the the Georgia Attorney General office.

I don’t use Security One, but they call my office every single day claiming that I owe them money. I called them back and asked to be taken off their list becuase they have the wrong number. They told me that they can’t do that. So, I have to deal with annoying pre-​recorded phone calls from them every day. Sometimes multiple times a day. If they treat people who aren’t their customer this badly, I can’t image how they treat acutal customers. I’d avoid this company.

We’ve been unable to really use this system since it’s installation, because it goes off for no reason. When that happens, the city fire department or police show up. Then they give you a ticket for a false alarm.
The first excuse my husband received months ago from the guy who installed it, who I believe is the owner, was «there may be dust in the air setting it off.» He did not come to the house to investigate the problem, so he really had no idea what was causing it. Additionally, since our system is supposed to be pet-​friendly, the motion sensors that supposedly don’t detect dogs probably shouldn’t be activated by dust particles. What an incredibly lame excuse.
Fast forward to last week, when I was once again awoken by a smoke alarm going off for no reason. I tried to return a missed verification call to the monitoring service to tell them not to make a report to the authorities. I missed the initial call as I was running around looking for a nonexistent fire. The return number left on my voicemail sent me to a telemarketing company. That’s not sketchy at all… As I ran around looking for an alternative working number, the Fire Department arrived. Excellent.
When I called the installer, upset at the continuing problems & firemen in my driveway, he made the last excuse I could bear. This time, he said the alarm went off «likely because the house was settling.» Unbelievable. We paid $ 800 for an alarm installation plus additional monitoring service charges, for a system that cannot be used, because it just randomly goes off with no cause if you ever turn it on.
Over several months, Security One didn’t fix the system or even send a representative to our home to examine the issue. On this last call, since I made it clear I was really fed up, the installer did finally offer to come out to check the problem (AFTER blaming it on the house settling, WTH), but it was too late. Should have been handled ages ago, before we alienated all city emergency services with a faulty system that perpetually cries wolf.
We switched to Xfinity. $ 300 (versus $ 800 with Security One) install which included outdoor security cameras, which we did not get with Security One, accessible via our cell phones, and so far, it works perfectly. Amazingly, while it’s turned on, the new system does not randomly emit distressing siren sounds while pointlessly contacting the authorities over nonexistent emergencies.
Cancelled service through Security One, though we are out $ 800 plus monitoring charges for something that never worked. What does the installer care, the money is already in his pocket. Total waste of time and money, and thanks to them, I’m pretty sure our house is on the s***list with the local authorities.
2 stars instead of 1, because the monitoring company did dependably report all (false) notifications to the appropriate agencies.

OK so I am very apprehensive about even writing a review here of someone who knows my home address and every detail of my security system. Friendly guy named Chris something, had a lot of knowledge, seemed to be on the up and up.
The system installed was the cheapest possible chinese crap on the market and yes, the monitoring is the lowest available in Atlanta. You will get exactly what you pay for here. Except of course, the $ 800 installation for $ 60 worth of useless plastic crap stuck to the wall in various places with double sided tape.
The alarm had two motion sensors that were supposed to be OK with dogs under a certain weight which our dogs are. They, of course, continually went off every time they were activated so we haven’t been able to use them since installed.
The smoke alarms just go off on their own at random times and cause quite a stir. Usually around 3:00 AM.
The control pad (with a design straight from the 80’s — 1880’s) always has some sort of error code on it and every time we try to activate it, it just starts doing whatever it wants and has to be turned off.
Every time we call about these problems, the guy is nice but its always some problem with our house or the way we use it or whatever. Anything it takes to avoid any responsibility for the horribly low grade equipment used and not to have to come out and look at it or adjust it. Always my fault.
This time, after explaining to Atlanta Fire one more time why our house isn’t burning even though our alarm said it was, Id had enough of this crappy equipment and my wife called to raise hell.
Voicemail, answering service, excuses, actually got into an argument on the phone with this guy. Im not interested in excuses, come out and visit the house and adjust this crap so it quits waking my family up at 3:00 AM with false alarms or just take it out and refund my $ 800 install fee (ridiculous in todays market).