Paces Station

RUN!!! Do not rent from Paces Station. They have the worst customer service I have ever experienced. When I moved in there was a bug problem. Hundreds of bugs crawling all over the place. When I asked to have the issue resolved they didn’t seem to care at all. They sent and Orkin person every week for 2 months and still I have bugs. I never write these types of reveiws but felt so taken advantage of that I found it necessary to protect other people. DO NOT RENT!!!

I moved out of Paces Station last month, so I thought I would write an update based on my experiences there since my last review. Many things remain the same: mediocre apartments, appliances and amenities, loud neighbors, good price, great location, etc.
Everything changed when I decided to move to another unit on the property. I liked it enough there and the price was right, so I thought, hey, I’ll stay here, I just need a bigger place. Wrong. From the time we put a deposit on the new apartment until we forfeited our deposit and canceled the move, the cost of moving into the new apartment changed no less than 4 times. Rest assured that every change caused my out of pocket to increase, and I hadn’t done ANYTHING to cause the changes. They literally just kept calling me back and saying they had forgotten to tell me about this fee or that fee. The staff became defensive and rude when we confronted them with their incompetency. Finally, the manager Courtney stepped in and said a lot of things about «making it right» for us. However, her story was that Equity Residential had taken all the power out of her hands and she could not authorize any kind of fee reduction for our trouble. I don’t know if I believe it or not, but at least she admitted that we had been wronged by her staff.
In the end, we decided to move to another place and lost our deposit on the new apartment. I couldn’t bear to live there with what I had seen and heard from the office staff. When I announced that, there was more drama about charging me for insufficient notice to vacate. Luckily, Courtney stepped in again and told me I had given proper notice and would not be charged extra.
So I cleaned the apartment from top to bottom and handed in my keys. I braced myself for a crazy final bill, but I never haven’t gotten one. In fact, I got my entire security deposit back. Part of me thinks that I had raised enough hell over the other stuff that they didn’t want to deal with me anymore (I am never that person… I’m usually a doormat). The bottom line is, I used to be a big fan of Equity and I would recommend them to anyone. After this experience, I think they are just like every other nightmare apartment complex, and you should really prepare yourself for a lot of headaches if you have to live at one of their properties. I’ve switched to renting from a smaller, locally-​owned operation, and I know I won’t go back to the mind games of the larger property management companies.

What a waste of money. First off the staff refused to let us look at the apartment before we signed the papers. They used the if there is an issue you can break your lease in the first 30 days. Normally I would have argued this point, but with a Uhaul full of stuff and no where else to live we went for it.
It was terrible. My apartment flooded a total of 8 times in less than a year. Each time they would just paint over the water stains and move on. One time the ceiling in the kitchen area was falling down! They refused to properly treat the area. I found mold growing in 2 of the closets due to the water damage and in the kitchen. I finally got a mold inspector to come in to test the air quality. The report came back and needless to say he said it was not a safe place to live. With this information we were able to break our lease.
During this mess one of the employees of Paces Station moved in above me. She illegally had a dog, which in turn bit me one day as I was leaving. Animal control came in to take the dog away. To make matters worse she brought the dog back a week later even though the manager knew she was not supposed to have the dog! I had to listen to weeks of her damn dog barking for hours nonstop. It took a call to corporate to remove it. Plus having to listen to her kids that were left home alone jump up and down was insane.
The worse is that you pay for water based on the square footage of your apartment, not what you use. I was gone for two weeks and my bill was still over $ 80 for 2 people. I now own a home and my water is only $ 40. The rates are based on the property value at the time you go to renew, so there is no price break.
Overall I would not recommend this apartment or any others with Equity Apartments.

Okay I like this place now. I think my previous entry was me just pissed off I had to «inherit» my wife’s ex roommate’s crap. Don’t you hate it when a roommate moves and and leaves all of their junk for you to clean up later?
Anyway, the original complaints still exist if you live in the second entrance. You still have to haul your garbage to the first or second entrance. You’ll still have a hard time finding the apts and so on.
We just recently moved to the third entrance. And guess what, there’s a dumpster there! I didn’t know that. I thought I had to drive all the way to the 1^st gate to dump my trash. This is much more convenient.
The punch code for the gate is like a million miles away from your car. You have to drive up as close as possible to punch in the code. But it’s still too far away even if you do that.
Once again, your guests can get confused which gate to enter since all the entrances are not connected. You have to clarify to them which entrance to enter. For some reason, my guests never trust me and always go into the first gate.
Otherwise, the apartments are quite nice and the staff are nice. Also, if you catch them at the right time, their rent can be pretty cheap compared to the rest of the area with similar quality apartments.

Paces Station Apartments is in a great location. Super Cute apartment and My neighbors are Super Cool. Very nice pools and nice barbecue areas. Maintenance crew come out as quickly as possible for any problems. The con is the Office staff, they suck…