Atlanta Corporate Rental

I booked a three bedroom apartment in March through Atlanta Corporate Rental. I was told my credit card would be charged a deposit only, but I was charged for the full amount ($ 900). A week and a half before the reservation date (late June), my reservation was canceled, due to water damage in the apartment. They were unable to offer alternative accommodation. I asked for my money back.
I received my money in mid-​October.
In between? Over 100 messages left with the company (you can’t call anyone directly — there’s just an answering service that takes a message). Countless emails sent. One demand letter sent by certified mail. Driving around Atlanta to find their office (it’s a UPS store where they receive their mail). Three times I was promised a refund — twice by email, once by phone. Finally, someone let slip that a principal of the company was upset by a Unilocal review I posted — stating simply that my money had not been refunded, I couldn’t get ahold of anyone from the company, and I was worried I’d been a victim of a scam. I deleted the Unilocal review, but the check never showed.
The only reason I received my refund was because I filed a complaint with the Governor’s Office of Consumer Protection. They too made multiple phone calls that were never returned, but their certified letter actually prompted action. (If you are having trouble with this company, I highly suggest you do the same thing.)
So if you are considering Atlanta Corporate Rental, please consider these facts: There is no physical address for this company. Their corporate phone number goes to an answering service. If you can get through to a voicemail, if is often full. There are eight complaints filed against this company through the Better Business Bureau (full disclosure: one of them is mine), and they have failed to respond to any of them, giving them a grade of F. There are 11 reviews on the filtered page for this business (see the link below) — I encourage you to read all of them before making your decision. Two of the five-​star reviews were solicited by the company (⁷⁄₉), to offset negative reviews my husband and I posted. So instead of returning one of my numerous phone calls or emails, or even, gasp! refunding my money! they were soliciting positive reviews.
Oh, and they also threatened to sue me for my negative Unilocal review. Sorry, Atlanta Corporate Rental, it ain’t libel if it’s true, and I have the records to back up everything I’ve written here.

Extremely sneaky business. Do NOT rent from them. They accumulatively charged over $ 4,000 to our credit card with no explanation or reasoning as to why after a month’s stay that was paid for up front, in full at their Manor at the Park location. There has been no response from their «accounting» department for the last 2 months when I inquired why.
I had a band I manage stay here during a recording period in Atlanta which was funded by a major record label. Needless to say, we have let everyone in the industry know about the company and have disputed all additional charges through our credit card company. Do NOT book a room here.

Do not rent or do business with this company. The owner owes employees and condo owners thousands of dollars. She is a crook and one of the most sketchy individuals I have even know. Feel free to email me and I can give you more details.

My family stayed in their midtown location for a week. When they arrived, the unit was unfinished. The building was in the middle of construction (hammering noise all day, plaster all over the place), the doors in the unit wouldn’t shut, the AC wasn’t installed yet, and the windows were painted shut. It was an attic apartment in the middle of April so obviously it was uninhabitably hot. After about four days and making constant phone calls to get them to DO something the AC was repaired.
Through much effort we were able to get a voucher for three free nights to make up for what my family endured. This would be great if they would respond to any attempt I make to make a reservation with them. I have tried submitting a form online, sending them emails, and leaving them voicemails. They are obviously avoiding me so they don’t have to give me the three nights promised.
Don’t book with them. There are plenty of places in Atlanta that show true southern hospitality (The Shellmont Inn being my favorite). Don’t let this company give our beautiful city a bad reputation.

Questionable ethics, considering the nightmare I encountered renting a «corporate» apartment from them at Manor At The Park. Too many other renters voiced the same opinion, confirming that I wasn’t being difficult.