Northwest Tires & Auto Care

I would NOT recommend this place… I came in on Saturday to get an estimate on my check engine light. Learned that I needed to replace both my axles because the boots were split. Johnny the mechanic said it would be cheaper for me to purchase my own parts. I ordered the parts on the spot. And Johnny told me to pay him $ 65 CASH for my diagnostics which would be applied to the labor cost. When I asked for a receipt I was directed to the office where I was able to pay with my debit card. While there I clarified with Johnny and the cashier that it would be $ 125 labor for both axles — the $ 65 diagnosic and should take 1 ½ hour.
On Tuesday I arrive at 9am. Johnny is the ONLY mechanic and arrived at 9:30. I sat in the waiting area (very clean) for TWO HOURS WITHOUT AN UPDATE OR ACKNOWLEDGEMENT. I finally inquired with with the receptionist who had made of awesome within 15 to 20 trips to
the waiting area and assisted 2 — 3 other customers.
At 1PM still there is still no communication about my car. I definitely didn’t want to say anything that would cause them to do any further damage to my car so I SAT for another hour and a half waiting for my car that has now extended to 4 hours. The Manager comes in as I am speaking to the Mechanic. She is very nice and reported back to me. Though I sit for another hour and 45 min. I am not offered water, restroom or anything for inconvenience! I have missed two very important appointments.
HOW HAVE THEY STAYED IN BUSINESS FOR 17 YEARS! I would NEVER recommend this place other than to plug a tire.

Had a bad experience when my tire blew out and the guys here were so wonderful. They made suggestions and fit my budget. I’ll be seeing them again this Saturday!

GREAT service! Sam was quick, efficient, and passionate about making sure the job was done RIGHT. Very well priced. Highly recommend!!!

Great experience, quoted and paid half the cost what others quoted. Got new brake pads and oil change under $ 100. Good specials on oil changes too!