Midtown Alterations

I have been here twice. The first time I was getting a patch on a pair of jeans. When I returned to pick up my Jeans they were unable to locate them, and I offered to come back later and pick them up. When I returned, the work they did was ok, but they seemed pretty disorganized.
The 2^nd Time I visited the store, I had a moth hole in a sport coat that I was interested in getting repaired. When I asked about getting a repair, I was verbally chastised, and made to feel as if I should feel bad for allowing a moth to damage my coat. In the end the store clerk and I had a bit of language barrier and I took my coat elsewhere to be repaired. I will not be back.

I had a really good experience here. Took a dress here 6 days before a big event, and they didn’t blink about the quick turnaround. Did great work taking in the waist on a complex garment, reasonable prices, and they steamed the garment before I picked it up.
Some of the staff are no-​nonsense, but I experienced no rudeness. When I picked up my dress, the staff even commented on how lovely the dress was.
I will return here with my alterations in future.
They require payment up front, rather than when you pick up, but I have no problem with this.

Pretty rude, average job for a wayyyyyy too expensive price and it took 2 weeks to take the waist in a business dress… When I went to pick it up they couldn’t find it. Overall terrible experience

They do do a good job although the alterations are quite expensive. The staff here is beyond rude and do not know how to talk to customers. I would strongly discourage anyone from going here. This will be my first and last, there’s other great places that do a great job and know how to talk to people.

Seemed like they knew what they are doing but wanted to charge too much. Wouldn’t even come down to $ 50 from $ 60 to sow some motorcycle saddle bags that tore. I’m giving them 2 stars for being unwilling to work with a customer and being a bit pricey at that.

The staff here is very impolite and rude. At one point they called me fat. Not in another language, but in plain English. When I tried to negotiate a better price they gawked and tried to charge me a sitting fee. Go down the street to Bangkok tailors. I’m an advocate for polite service and always return the favor. This time it was a struggle to say thank you.

I went in to get a pair of my favorite jeans fixed. A button had popped off and silver dollar size hole had formed at the crotch. The lady I talked to spoke a sparse amount of broken English and took about ten minutes to understand that all I wanted was the button replaced and moved to the right and the crotch holed repaired. It took them a full week to do what appeared to be a 20 minutes job. Looks like they just slapped on an iron on patch with a few zig zag stitches. They didn’t even trim the flaps off the patch and didn’t bother moving the button over like they said the would. I won’t be going back.

I decided to try Midtown Alterations when I bought a bridesmaids dress that was too long. I figured I had nothing to lose if it didn’t turn out perfectly, since I’ll only wear it once. I wish I could write a rave review and say that I fell in love with the place, but that’s not what happened. Don’t get me wrong — the work was good. It’s exactly the right length and the stitches are very fine. But there are three grease stains on my dress that weren’t there when I dropped it off. I guess this isn’t surprising, since I saw an employee eating at the sewing machine each of the three times I was there. Also, my dress is wrinkled. I’m a little annoyed that they couldn’t even bother to steam it after I paid $ 35 for a simple hem. So all in all my experience wasn’t bad, but I won’t be taking any more clothes to them.

I’ve used other alteration places before and this is the best for your money. They are very nice, quick, reasonably priced and do a great job. I’ve never had any complaints. Just a friendly warning, it says above that they take credit cards– well they don’t! CASH ONLY!

I have taken many different items here over a number of years. The service has always been prompt and friendly and the prices very reasonable. Everything they have fixed has just been exactly the way I wanted. I highly recommend this shop.

I would give this place no stars if I could. I brought two pairs of pants and a dress in to be altered on a Saturday. They said they would be ready the following Friday. I went in Friday morning and they hadn’t been touched. I asked for my clothes back and a refund because I was leaving for vacation that day and they refused. They said I could come back at the end of the day and they would be ready. I explained that I was leaving and again asked for a refund. They told me to come back in an hour. I asked for a refund again and they called the owner and put me on the phone with her. She said she would drop them off at my house. I explained AGAIN that I just wanted a refund and she finally told her employee to give me one. I didn’t realize that they began working on my pants and cut off the hems in the meantime, so they handed me two severed pairs of pants. At this point I told them to just go ahead and fix the pants. Meanwhile, the owner came in. They gave me the pants and she then attempted to charge my card the full price. I advised her that would not work suggested a discounted price. it escalated into her shouting at me and accusing me of trying to rob them. I was disgusted and advised her that she could either give me the price I named or just keep my pants. She begrudgingly accepted the discounted charge and suggested I not return after my payment went through. While they did a fine job on the pants, I have never received such poor customer service and would not return.

I’ve gone here for many years — almost always for minor alterations such as hems and waist adjustment. I recently had a men’s suit jacket tailored here and it was absolutely butchered. It cost me over $ 100 to have it fixed at another tailor. If you go here, keep it simple. Do not have them do anything complicated or you will regret it.

This is my first alterations place– and really the only alterations I’ve ever paid to have done on clothes before. Wooo for moms!
I initially selected it because of its reviews on Unilocal,and I have to say they are about standard.
Some background. It’s a tiny little shop on Charles Allen, right off of Ponce. Also next to a shoe repair shop– I’ve heard great things. The staff is mostly Korean, and don’t speak that much English, but are efficient and friendly for the most part.
I’ve been here twice. The first to take in a pair of pants (she took them in as much as they would go, but in the end, they were just too big for me. white girl problems), hem another pair (they look great now), repair a rip in my favorite jeans and repair a rip in a nice shirt. I let them start with that. Everything was done, satisfactorily for $ 45.
Recently I was speaking with a friend who said that she doesn’t get alterations on pants done anymore, because even with a deal from her mom’s friend– a seamstress– one pair of pants was around $ 30 to get altered. Judging from my experience that seems like a shitty rip-​off, much less a deal between friends.
The second time I went was the true test. I brought in some bras to be altered. Intimacy in Buckhead refused to take in the elastic for me because they «only alter their own bras». Meaning, «we refuse to fix your shitty Victoria’s Secret bras.» Whatever.
The main lady– you’ll know her, she’s the one who usually greets and takes the orders– looked over it with me and explained to me how she could fix them. Her English isn’t great but it works fine for the job.
I came back today to pick them up and was a little freaked out when they couldn’t find them. Another employee literally looked everywhere and couldn’t find it, they couldn’t even find the ticket, until the head lady came over and pulled it out from a shelf like she knew it had been there the whole time. She knows her shit. And she also wears a blue tooth which makes her seem really professional and intimidating. (Combine the language barrier with the blue tooth and you have a recipe for awkward. Laugh nervously and she might crack a smile.)
They did a great job on the bras– nice and tight. Pro tip: the band should be tight because the elastic will eventually stretch out again. Totally fixable, so don’t go out and buy new bras! After today I’m a happy customer. I trust them now so I will definitely be going back there from now own.

I’ve had two very negative customer service experiences here in a row and will not be bringing my alterations to Midtown Alterations ever again.
The first: I called 15 minutes before the store was closing to inquire about their hours. The woman on the phone spoke extremely poor English and was very rude. It was very difficult to understand her and she seemed to be shouting at me. She told me that if I did not arrive in 15 minutes, they could not help me. I took over $ 100 worth of alterations elsewhere.
The second: I used my lunch break to drive all the way across town to Midtown Alterations to have a formal dress altered. I did not have the precise bra that I intended to wear with the garment with me… Rather than being proactive, understanding, or helpful, the woman told me that they could not possibly help me unless I had the exact bra I intended to wear with the dress, even though I could clearly show here where the changes needed to be made. I did not have time to go home to get the bra and return again during my lunch break. I was very put off by her tone and rudeness. As a consequence, I don’t have time to get the dress altered before a formal event.
The quality of their work (from a past experience) is high, but their customer service is seriously lacking. I would prefer to go to an alterations place where they seem to want my business.

I was also referred here by a great source, Stefan’s Vintage Clothing Store, and was more than satisfied with what I found. At first I only took certain items there because it is a hair more expensive and a little further away from my house. But, I’ve gotten over myself and started using them for all of my alterations. I’ve had other alterations shops tell me that things were not possible and then dropped them here to have it done quickly and just right.

A staff member at the most amazing dry cleaner ever, Sig Samuels, recommended Midtown Alterations to me, when the zipper in my fabulous and timeless leather jacket broke. I immediately knew that Midtown Alterations had to be a reputable establishment, since such a trusted source referred me there.
The woman at Midtown Alterations had to completely replace the zipper in my jacket and did an excellent job, restoring this classic piece to like-​new condition. The price was reasonable, too – around $ 35, if I remember correctly – which is typical even in the boondock town where I am from.
Today, I had my second experience with Midtown Alterations. The armhole in my spectacular vintage, sleeveless shift dress had torn and needed to be sewn back up. The same woman stitched the tear with matching-​color thread, providing high-​quality and quick service another time. (On both occasions, the work was finished within the same week.) Unfortunately, the rip was so bad, a close-​up look reveals a few gaps in the stitches, but I am happy with the results. Plus, when I came to pick up the dress, the woman noticed that the hemming had come undone at the bottom of the dress, and rapidly resewed it at no extra charge.
My only complaint is that the staff members, of Asian heritage, don’t speak very good English, so it’s extremely difficult to communicate with them. They always understand what I need but can’t answer my follow-​up questions or effectively go into much detail about solutions to my clothing pieces’ problems.
But, so far, Midtown Alterations has provided friendly and satisfactory service.