LensCrafters

I have always ordered my glasses and contact lenses through doctor’s offices, but this year I had extra funds in an FSA account and decided to get prescription sunglasses. With a prescription in hand from my last doctor’s visit, I visited this LensCrafters in the Cumberland Mall.
In particular, I wanted a pair of sports glasses that I could wear while running. I was pleased with the selection at LensCrafters as compared to what I saw in optician offices. They had quite a few really nice selections of regular glasses, sunglasses and sports glasses. The selection was much better than what I saw in some optician offices I visited in recent days.
I was able to get assistance very quickly from a salesperson who helped explain additional discounts I could get through health insurance. I decided on a pair of Oakley Flak Jacket sunglasses. After selecting the glasses, they do various measurements of your face to ensure that the glasses will fit correctly. Everything was handled professionally, and I never had to wait or set up an appointment.
After ordering the glasses, I was pleased that they were ready in four business days. I got a good price, about $ 350 for the pair after my insurance discounts.
I would definitely recommend LensCrafters if you’re looking for a pair of glasses.

Kudos to Danine! She worked hard to get my Burberry frames replaced & although it took a few weeks to accomplish she kept in touch with me and assured me I would get them! Yes I am one happy gal be use of her professionalism & diligence! Thank you DaNine!

Today was my first time as a customer to LensCrafters and I can certainty say that I will be back! I actually don’t remember the last time I enjoyed seeing the eye doctor this much! Dr. Patrick Connelly and his staff were fantastic! They were very detailed and friendly. They were not pushy and were truly here to help me get the best eye exam I could get.
Apart from the eye appointment area was a different team that handled frames and lenses. I am still impressed at the selection of frames LensCrafters had. They had every brand I could possibly want! What really stood out to me were how many workers they had on staff. I never once had to wait to get customer service. LensCrafters at Cumberland Mall gets 5 Stars in my book.

If I could give less than that 1 star I would. The staff of the retail section are incredibly rude. The manager, Travis, is even more of a jerk. I’ve been to that location numerous times for contact lenses and it’s always the same dismissive attitude. It’s almost as though I’m invisible. I have to solicit assistance in the store! I’ve been a loyal LensCrafters customer since age 5 and my experience today has changed that. My eyeglass and contact lens purchases total over $ 1000 annually. I am gladly taking my business elsewhere altogether after the rude customer service I received today. After speaking with the manager and receiving his weak and half hearted apology, it’s clear that customer service is not a priority.

They are horrible at this location. Ordered two pairs of glasses at tow diff. times. Neither one was made in the 1 hr window. It took weeks to get them and they never called to tell us they were ready. Both glasses were made wrong w/​defective lenses. Had to return them both and get new ones. No apologies from staff or compensation for all our troubles. Do not go to this location!

I needed to get my annual eye exam and this place was close to my office.
Getting appointment:
I called to get an appointment. The girl who answered said the person who takes appointments was busy and she would call me back. I went online and set my own appointment. It was super easy the best online appointment setting I have experienced. I never did get a call back from the appointment setter.
Staff:
The staff were very professional and personable. I had put the wrong insurance information on when I made my appointment and they were able to figure out the correct insurance. I called them to change to a later appointment and it was no problem. The front desk staff was very nice. The lady who did my initial eye exam was great. I liked her a lot and she was very fast.
Time:
I got there about five minutes early. I wasn’t seen until about 10 minutes after my appointment time. Appointment took about an hour.
Doctor:
I like this eye doctor. He has nice breathe (nothing is worse than having some doctor blow nasty breathe in your face!) He is fast and thorough. He took the time to answer my questions. He was really fast with the vision testing.
Atmosphere:
I took one star off for the dirty carpet and chairs. The chairs looked dirty. The floor was dirty and had major spots. When your dealing with your eye health you don’t want to see dirty things. If they update the sitting area I’ll pop them up to five stars.
All in all I like this place. I’ll be back.

This LensCrafters is located on the 2^nd floor of Cumberland Mall above the Fresh to Order («F2O»). I’m casually searching for some new frames, so I stopped by here to check out their selection. I don’t know if I’ve actually stepped inside a LensCrafters until now. My only experience buying a new pair of frames was at my old eye doctor’s office in North Carolina.
I thought this store had a pretty decent selection of frames. They had nice brands such as Ray-​Ban, Oakley, Polo, Brooks Brothers, and Coach, and even higher end brands such as Burberry, Tiffany & Co. (I had no idea they made eyeglass frames), Versace, Prada, and Dolce & Gabbana. I saw some cool fitting stations where opticians sit down with customers and show them on a computer screen what their faces look like in different frames with side-​by-​side comparisons. I thought that was useful.
Maureen assisted me while I browsed and she was a great help. She was professional and very knowledgeable. She walked me through the different brands and styles and recommended a variety of frames for me based on my appearance (face, eyes, hair, nose bridge, etc.) and the particular type of lens that would be installed into my frames. I liked that she wasn’t pushy and wrote down the style numbers for the frames I was interested in.
LensCrafters is currently running a promotion where if you buy a new pair of frames and turn in an old pair, you get $ 100+ off your order. Also, the old pair you turn in don’t necessarily have to be yours (e.g. they could be an old pair that belonged to a family member). The old pairs get donated and re-​used in impoverished countries.

I will never go into this location again. The sales associate thought it was important enough to disagree and argue with me over an eye exam. She was so disrespectful that I just left the store.

Love the staff. Polite. Efficient. Convenient location. Free parking. The doctor is really personable.