It’s About Time

Love this store. Been getting my watches adjusted or repaired here for better than five years. Very knowledgeable and friendly staff along with a variety of great watches. I wouldn’t take my timepieces any other place! Check them out; you won’t be disappointed. These people really know watches!!!

Brought my watch in to get a link taken out and the crystal replaced. This was on a Saturday. The nice young man at the counter resized my watch and even tightened the other pin — I had previously taken it to the North Point location for a resizing several months ago and the employee there did a sloppy job. This employee was not particularly knowledgeable about the process or pricing to get the crystal replaced, so he told me I could leave my watch there and the manager would contact me on Monday morning to explain what needed to be done and give me the final price before getting my go-​ahead.
Come Monday, I hadn’t received any phone call from the manager during the day. I called later in the afternoon to follow up and the woman on the line didn’t seem to have any idea what I was talking about. I had to explain to her my interaction with the other employee on Saturday, until finally she told me that they will go ahead and replace the crystal, but she wasn’t sure what the cost would be. She gave me a rough estimate and told me it’d be ready by Thursday or next Monday at the latest. She also said I would receive a call once the watch is ready for pick-​up. Thursday passed, then Monday and I received no call. I called on Tuesday and another employee answered. First he had trouble locating my watch. When he «found it» (What a relief! Didn’t know it was missing in the first place!) he told me to «just stop by whenever to pick it up.» No explanation for why I hadn’t been notified in the first place. No sense of concern as to whether or not I would ever get the watch back.
All in all, the final product was decent. The crystal turned out to be a little bulbous, which makes my watch look even bulkier than usual (and frankly cheapens it). None of the employees seem to have any clue about the service or pricing, and none of them seem to want to go through the trouble of following up. On the two occasions I’ve been to this store, it was dead — I was the only customer. So I doubt very much that they are too overwhelmed with other orders to bother following through like they say they would. Next time I’m taking my watch to a jeweler.

I was extremely pleased with the watch repair that I got done here. The pin fell out of of my favorite watch and I kept holding off on getting it fixed. The person in the front was very friendly, got my watch inspected in the back to make sure it was only missing a pin (and that the rest of the watch worked just fine) and then gave me a fair price. The work was done in 15 minutes and off I went! Great and speedy service.

It’s about SAVING time. And money. I was in from out of town for a wedding. I had two watches — both needing batteries and one needing band links reassembled. They quoted a great price before starting the work and then proceeded to give it immediate attention– finishing everything in 5 to 10 minutes. Super satisfied and would definitely come back.

I bought a watch from them and in the first week it lost 13 minutes of time. It also did on the second week. I went to take it back to exchange for the same one and was denied. They said it had to go to the warranty repair center. In the meantime I tried to reach the owner and was given the runaround. The closest I could get was a lady at their Northpoint Mall location. She was of no help and wouldn’t provide the owners name or contact info. It appears the only way to get the owners attention is posting a review. Terrible customer service.

Professional, courteous, fast service. I brought in 8 high end watches for band sizing (been putting it off for forever due to time constraints) and was out in less than 20 minutes. Couldn’t ask for more and I can’t wait to wear my beautiful watches again!

Great company. They were very friendly and honest about the amount of time it was going to take and exactly how much it was going to cost to repair my grandfather’s vintage watch.
I brought them my granfather’s Bulova, which had been in horrible disrepair for years, and they had it fixed in under a week. Needless to say it was a very happy 90^th birthday for poppy.

I took them a vintage Omega Seamaster that hadn’t been serviced in years and they completely refurbished it and the price was much less than sending it back to Omega. It now runs and looks like new — I couldn’t be more satisfied.

My husband needed some links taken out of his new Swiss Legend Watch and I needed to get a battery changed in my Movado. We had gone to a another large jewelry/​watch store nearby to get these two tasks done but after them looking at his watch for 20 minutes they refused to even touch his watch and told me it would cost $ 70 and 2 weeks to get a new battery in a Movado. So we came here. They took the links out of his watch and changed my battery in 15 minutes for $ 30. Compared to the other store this was an amazing deal and they were very friendly about it. Looks like we had much better service than the other reviewers. I would come back again for a quick fix.

Went there for a watch repair. My watch needed a new pin in the band. The cost for one pin and less than 5 minutes was $ 15.00. To me over-​priced for minor work.

I am never buying a watch from them again. Just AVOID!
I went in and asked if it was possible to order a watch they did not have in the store. They said sure and it would come within two weeks. Paid and left.
They call me, telling me the watch is discontinued but would call the manufacturer and see if they had more in stock. Weeks go by and they have yet to call. So I call and they tell me the watch has already came in! HELLO? No phone call?! I am not psychic.
I get to the store the next day and it is the wrong watch! The guy says «I don’t know anything about the watch», um go find out! I left because they were clearly incompetent.
Got a phone call from a snappy sales associate saying, «They don’t make the watch anymore, I thought they explained this to you». Um, you guys were supposed to check with the manufacturer and didn’t call me back sooo clearly NOT, and I keep talking to 20 different people!!!
Finally got A watch. not the watch I first wanted though.
Sorry if the post didn’t make sense, thats just how angry I am.

I wouldn’t recommend this place for a watch battery change. I brought in my Rado which requires a magnetic key to set the time. I wouldn’t think the mechanism for setting the time would play into the price of a battery change, but I was quoted $ 40!!! You have to be kidding me, $ 40 to change a battery! I ended up going to Bowers on Cheshire Bridge and got it done for $ 10. I wouldn’t have minded paying more than $ 10, but $ 40 is crazy.