Gerber Collision & Glass

Extremely friendly and quick to respond. They are about as professional as a collision shop could be.

Brought my car here because it was the closest shop to my house that my insurance company recommended. Said they could get me in in two days. Went in thinking I was dropping off my car for repair, but that was only for them to log an estimate with the insurance company. Couldn’t schedule me for a repair for two weeks. Car was undrivable, but I have a second car so it wasn’t a problem. Laser was very helpful, called me every Tuesday and Thursday to keep me updated on the status of my repair. Took about a week, picked up the car in the afternoon, thought everything was fine.
The next day, I realized there were still two very large dents on the car that had not been repaired and we had not noticed the day before. Called Gerber back, they were very apologetic… but said they couldn’t get me in for a repair for two more weeks. Okay, you’re slammed, whatever. I brought the car in on my scheduled day/​time two weeks later and was told I would be called the next day to get a time frame on when the work would be done… and then I waited over a week. I never did get a phone call, had to keep calling them and leaving messages. Was told the work should be done by Friday afternoon, and if not that afternoon, the next day. The next day I called (after not hearing from them) and was told the car still wasn’t done. Took several more days to finally get the call to pickup the car.
When I picked up the car, there were still two small dents on the hood that had not been fixed. Was not willing to wait two weeks to get another appointment and then spend another week without the car, since it had already been over six weeks since the initial incident with my car. Will never bring my car here again!!!

Today, I got my car back and I was very please! I was pleased not only with the work, but with the customer service. My insurance company held up the process, but Gerber kept me updated along the way. The person I spoke to the most was LASER and he was AWESOME! Laser was very sincere in making sure that I was satisfied with every aspect of service. My car looked great and everyone treated with QUALITY service. There was another issue that happened with another company (I will not go into that), but Gerber went above and beyond to make sure that I was taken care of. I would highly recommend Gerber for your collision & glass needs.

Great customer service, quality, and very friendly staff. Followed up on the status, got my wheels in and out

I have had to take cars in 3 times over the years between mine and my wife’s and they have done good work each time.

well, I should start by saying that I regret to have been there so many times LOL (my insurance company would def agree with me on that), however, every time that i had to to take my car there the service was above and beyond expectation.
the only down side is that they are so good that sometimes it take couple weeks to get ur car in, besides that I love it.

Don’t waste your time. First time I go there I’m told that I can’t get an estimate for damage without some sort of job # from the insurance company. What?! What if I’m just looking for an independent estimate? Anyway, I get the stupid # and return on a different day. I’m then told it will be an hour before anyone can do an estimate. Yeah, no thanks. I went up the road to Classic Collision and got an estimate in 10 min. Without needing any kind of «job #». Complete waste of my time dealing with this place.

Horrible !! Went in for a estimate that was scheduled on there daily meeting time. After only pictures were taken waited 2 weeks and after calling the insurance company was told Gerber had no file and no pictures for my car. A waste of my time so I went to classic collision for a wonderful experience !
Unacceptable business practice and customer service !

Great place! I had a minor frame issue and my hood wouldn’t latch. I brought it there on Christmas Eve and they fixed it on the spot so I could drive it safely home. They also did it for an incredible reasonable amount, as I only have liability insurance and paid out of pocket. I highly recommend! Thanks again!

They did a great job and my Jeep was ready before they promised. A friend looked and could not tell it had ever been in am accident.

I had a great experience! My civic was fixed a week earlier than expected, and it looked great. The terrible buckhead roads messed up my right rocker panel, but the repair looked good as new.
The location is clean, and there is parking. Good customer service. Emily was professional and kept me updated via phone or text. Other collision places can be chaotic, but this place had it together. Very smooth process. An allstate rep gave me an estimate elsewhere before I came here. I recommend it!

Thank you Gerber! Was directed here by USAA insurance, after one of their policy holders hit my rear bumper. But before I could get it to the shop, someone broke my window! So I limped in, with two different issues and two separate insurance situations. Gerber, and specifically Mike Upton, could not have been more awesome!
I drive a Saab, so parts are hard to find. They were able to fix the bumper, and I swear it looks brand new! The window was more of a challenge, but Mike would not be deterred. He searched Saab dealers, scrapyards, Gerber’s own inventory, and stayed in touch with timing updates and pricing options. He made smart recommendations and really worked hard to keep my price down. GREAT service!
BONUS: Enterprise is in the same building, so it’s über-​convenient to pick up and drop off a rental while your baby is at Gerber.

GERBER COLLISION turned my frown upside down :-)
I was in an automobile accident that inconvenienced my life. Luckily it was only a fender bender with no injury or human harm.
Gerber Collision took that inconvenience and conveniently made my life easier by having my car fixed, available for pick up, and beautiful LICKETY-​SPLIT. I prefer and recommend Gerber Collision to anyone I know who needs and/​or wants auto body repair.
PLUS, there is an Enterprise Rental store two doors down from their shop. It’s another added convenience to use the wonderful Gerber Collision.

I had a great experience with Gerber Collision in getting my dear Sammy the Saturn fixed. USAA recommended the facility to me after an accident on ¹²⁄₁₄. I was able to drop the car off on 12/​17, and the repair (front bumper, hood, right sideview mirror and right headlight) was completed by ¹²⁄₃₀. They kept me updated on Tuesdays and Thursdays via text on the status of my repair, and even allowed my roommate to pick up the car for me while I was out of the country on vacation. The repair looks flawless, like nothing ever happened. I am very pleased!

Ben is the person to deal with at Gerber. He delivered quality service and kept me informed on my bumper repair. He was honest with me and he did exactly what he said he was going to do all at a reasonable cost. I hope I don’t need repairs again but I know who I will call if I do.

Horrible Service and Quality! The experience that I am CURRENTLY having with this facility has been very unprofessional. As the owner of a customer service driven business, I know how to listen to customers and take any appropriate steps necessary for them to leave satisfied. Unfortunately, this location has a lot to learn. I should have known there were going to be issues the FIRST time (yes, first) I picked up my convertible BMW from the facility and noticed the front plate (which says BMW) was upside down. REALLY??? It isn’t a Mercedes where the star could mistakenly be inverted. It says BMW for crying out loud. As simple as that was it was fixed and I proceeded home. Two days later I started the car for the first time since pickup and the Check Engine Coolant light appeared on the onboard computer. (This was one of the issues caused by the accident and reported at the time it was towed to your facility.) I raise the hood to find the reservoir empty, a bolt missing from the cover of the engine fan, the air intake completely disengaged and damage to the molding. Immediately, I take pictures of all the issues, email them to Barbara Mathews and schedule the car to be towed again to the facility. A few days later I’m told the car is repaired and ready for pickup. When I get there, I was told that there was a bubble in the back of the NEW radiator (which was just replaced a year prior) causing the leak and it worked itself to the front and out of the system. Then I proceed to notice the intake wasn’t repaired and the bolts were still missing. The gentleman claimed he had no knowledge of it and never received the email from Barbara. Apparently there is a lack of communication from the office to repair shop. Forty-​five minutes later the gentleman repairs the car and it is once again returned to me. Once again I take the vehicle home and park it overnight. The following morning I find the exact same issue with the coolant leaking from the engine. Clearly, either the mechanic didn’t know what he was talking about or it never happened. The car is now towed into the facility for the third time. This time I speak with Steve Ball who assures me they will take every measure to fix the problem and/​or refer it to the dealer. A few days later, I again follow up with Mr. Ball and he said they cannot find the issue and are referring it to Nalley BMW. This was on Monday, December 30^th. Today, I receive a call from Mr. Ball stating the issue is the water pump (which is directly behind the radiator) is leaking and that is normal wear and tear. I indicated that can not be as it AND the radiator was just replaced last year. He claims that if I want it repaired it will be $ 500+ with the dealer. I reiterated that I had no prior issues and it had to be caused by the accident. He said there was nothing he could do, so be it. I am only asking for what is fair and that the car be returned to the state it was in at the time of the accident! To be continued’.
1/3/2014****update
Recvd a call from Ben (GM of Buckhead location) not apologizing for the service mind you, but making an offer in exchange for me deleting this review. He stated that he is $ 150 into the tow to the dealer and is willing to pay only ½ of the repairs because USAA is denying the claim. I reiterated the leak and damage was not there prior to the accident and I should not be out of pocket anything. I reminded him of the additional part damaged in his care but I had forgiven. I offered to even save him money by having him tow the car to my mechanic (cause we all know dealers are more expensive) but he continued to refuse to pay the full amount. I really do not feel that I’m asking for thousands of dollars in repair. I only want my car returned in the marketable condition it was in before the accident. In closing he said he will have my vehicle towed from the dealer back to the Gerber facility for my pick up. Again, the customer service has been atrocious! It seems they are more concerned with the publican perception than focusing on their service.

My car had front end damage from a third party accident. The bumper was all that needed to be replaced. The people were friendly and the service was fast but ultimately the paint job was poor. There is orange peel all over the front from where there was not enough paint laid down. Considering the bumper was off the car and there was no blending needed, I don’t see why the paint job had to end up so mediocre. I’d love to rate it higher because of the friendly staff but ultimately the repair was sub par and thus results in a sub par review.

I had a great experience here today. Another body shop did work on my car but caused a problem with the automatic windows. I called Gerber, who were very busy, explained the situation, and despite their workload, they said they would fix it today as my windows wouldn’t close and it was due to rain tonight. I drove over, and left about 10 minutes later with the problem 100% fixed.
Jennifer, Barbara, and Chris all helped me out and they were top notch. I will call them anytime I have an issue now — this is my go to place.

How My Car Was Hit (Part 3 of 4)
My car was an unfortunate victim during a late night trip to the Octopus Bar. A couple days after getting my car inspected at an Allstate location, I was finally given the «green light» to get the car fixed. I ended up here at Gerber Collision, located a convenient two minute drive away from my apartment complex.
The folks here were friendly and knowledgeable. They were also flexible regarding what time of day I came in to drop off and pick up my vehicle.
My one complaint is about the timing of the repairs. I dropped off my car on a Monday morning and was told that it would take till the Wednesday of the following week for the work to be done. I asked them if they could finish any sooner. While they said they’d try, their answer seemed lukewarm and didn’t inspire much confidence. I also found myself having to call them, instead of them calling me, to get an update on the status of the repairs. Luckily, they did finish the repairs ahead of schedule. But, I still wish they were more responsive.

I was in an accident and the other person’s insurance said I could go to Gerber to get my estimate. I had never heard of them so I was a little worried but their website seemed nice enough.
The General Manager Tom ended up being the one to do my estimate because everyone else was in a meeting. He took one look at my car and said I shouldn’t have been driving it. When I told him I was waiting on the other person’s insurance company to claim liability he called them and told them my car wasn’t drivable and that they needed to get me a rental in the next ten minutes.
Literally five minutes later I got a call from the Enterprise (right downstairs) saying my car was ready. He walked me down and then personally called me back to let me know what was going on with my car.
I went in thinking I was getting a thirty minute estimate and instead I walked a way an hour later with my car already getting fixed and in a rental. I’ll update once I get the car back, but I was so impressed with the service I wanted to come on here immediately to write a review. Presuming all goes well, they have a customer for life.