Kauffman Tire

Nicest people in world! Went there this morning with a unique problem on a classic car. This team is quick, courteous and very professional. 5 Star plus, if I could.

Kauffman used to be my go-​to place when I had tire issues, both fixes and replacements.
Blew out a tire in my relatively new (2014) car, went to get it fixed/​replaced. As it turns out, they
could do neither. No fix possible, nor could they even order a replacement. They could have gotten me something close, later today, but with just over 5k miles on my car, I was stubborn and think that my tires should all match. The good news, I guess, is that they didn’t try to up sell me – but the bad news is that it was a total and complete waste of time. Called my dealership when I got home, they have the tire, and that’s how this problem gets solved. Should have just done that first. More than anything else, Kauffman used to be such a go-​to place — I had my last car for 12 years, and only Kauffman touched the tires — but those days are gone. It was good while it lasted.

Could not love this place more. I’ve come in very upset with my tire flat twice– and both times they’ve fixed it quickly with no charge. Don’t push things I didn’t need, and we’re very courteous and professional.

Got a flat, so drove to the closest car place. had to wait a bit because business was good, I can’t begrudge them that.
Anyways, I was pleasantly surprised to find that they did leak repairs for free. They also told me tires were worn out, but didn’t push me too hard about getting new ones. While I was there, I also got them to change out my air filter (because I am a ignoramus on all things car related).
All in all, very nice and very helpful employees. Will definitely go there when I need some actual work done on my car.

I have had nothing but wonderful service from Kaufmam Tire on Cheshire Bridge Road I’ve been taking my car there for 4 years and have never been disappointed at their service. A shout out to everyone there mechanics the front desk manage.

I have used this location in the past and not had any issues but today was not a good day.
Went in to get an oil change and have the check engine light looked at (which I assumed was on due to needing an oil change). Discussed the light and the various options for oil change. Was told it’d be about an hour 15 minutes. Two and a half hours later they brought the car around and I went to check out. After paying and getting receipt was told «…all good to go except engine light is on», and I am like what? «Do you want us to look at it?» Well not now, I have to go! They came out to discuss my oil plug gasket but not the check engine light? Makes no sense and will think twice before returning and then only to purchase tires. Very disappointed.

Horrible customer service. Employees acting as if there weren’t customers waiting to be helped… Then had bad attitudes when we finally got one of them to «help» us. Just an all around horrible experience. Such a disappointment

This place is a joke. I was at another dealership to repair a tire and they convinced me to leave where I was and come to them because «they love their customers so much the patch tires for free».
Sure enough, what sounds to good to be true… is.
I get there and all tires are repairable except — of course — the one with the nail in it. They tell me the tread depth is 4 and — of course — they only repair 5 and above. And instantly they try to sell me new tires.
I said I was not ready for a new tire and would like to risk it and just patch the tire to get me thru the next six months.
The dude tells me they can’t because «they shave down the inside of the tire when they patch it, and that will bring the tire to unsafe conditions».
This. As they say in the industry. Is complete bull puckey.
I went to discount tire and they offered to patch. Also for free. And beat the price of tire replacement by 100 dollars. So I will be using them when it’s time to replace.
Apparently they know how to patch a tire without giving it a fade n flattop
So unless you want Kaufman tire to SHAVE YOUR TIRES, I would go elsewhere. Apparently they are confused with the difference between a barber shop and a repair shop.
Perhaps I’ll try the Brazilian waxer next door. It’s probably a less painful experience.

This Kauffman never disappoints. Yesterday I stopped by and customer service took 5 minutes to pinpoint exactly what was wrong with my car, and they didn’t even try to sell me anything. A++ Gold Standard. Add a star.

I have had nothing but great experiences dealing with this location. Unfortunately I am no longer in their service area but the took the time to help me to deal with a warranty claim.
Kelvin who answered the phone was very patient and insightful. He did everything he could to get me a copy of my receipt and advise me on how to proceed.
If I was still in Atlanta, would not hesitate to return for my next set. If you need tires, oil change, or any other service they provide give them a try and ask for Kelvin his customer service was excellent.

I got new tires and a brake job here a few weeks ago. The guy at the front desk was nice and kept me updated while I worked on my laptop in the waiting room. My only complaint is that it took 4 hours for them to finish the job.

I have used Kauffman for years. Today was not a good experience. I went in due to a nail in my tire. They stated that they could not plug it and that I needed a new tire. The tire was $ 145 and after installation it would be $ 205. The man could not give me a true breakdown of the $ 60 difference and tried to explain to me that I had to pay for installation… even though the sign clearly said installation was only for tires NOT purchased there. After questioning him further and not receiving a breakdown that made sense (he stated disposal fees, warranty, etc) I left. I do not mind paying for a tire when appropriate and even paying the necessary EPA fees… but I am not going to pay for something where a true breakdown can not be given, explained or even understood by their own employees.
I went to a tire shop shortly thereafter that is NOT a chain and they plugged my tire for $ 10. At no point did he even try to upsell me on a tire. Guess I know where I will be going from now on.

I shopped on line, reserved my tires, and made an appointment. Within a short time I received a call from Kauffman confirming the tires and appointment time. So far, so good. The rep. who called me seemed very motivated to sell me a different brand of tire and even offered me a coupon disount on the other brand. I had spent a lot of time researching the ones I chose and was bit irritated that he agressively pushed another brand. Perhaps a higher profit margin, perhaps a legitimate concern that another tire might suit me better, I don’t know. In any case, the guy at the counter was great and the car was ready when promised.
When I came to pick up my car I saw it sitting out front and wasn’t sure if it was ready or still waiting to have the tires put on. I looked to see if it had new tires and, honestly, it was hard to tell at first. They did not look new; they were dirty and looked like they had been in a warehouse for a long time. Closer inspection revealed that they were new, but they sure didn’t look it. I picked up the car and drove off.
I immediately noticed that my steering felt lighter and within a few blocks I realized I had a vibration. I didn’t have time to take it back then, so I went back to work. The next morning I checked the cold tire pressure and found it to be about 6−8psi higher than the recommended pressure. That explained the light steering. I took it back and they got me in right away. They rebalanced all 4 tires and set the pressure to the factory spec. When I got it back it was perfect.
The counter guy was fantastic and handled the problem perfectly. I would really like to give them 5 stars, but based on the first visit I can’t. I would give them 5 stars for the second visit. I like these guy, I just wish they had gotten it right the first time.

Exceptional staff — I can’t say enough about this location. They go the extra mile and offer very competitive pricing. I would recommend to anyone and everyone without reservation.

in the Atlanta area, Kauffman is almost in every area of the city and suburbs. This location on Cheshire is always very busy, but they always do their best to always fit you in. Your best bet is to always call ahead and make an appointment.
I needed new tires months ago and started shopping around different places — dealerships, tire shops, discount stores, and although they weren’t the cheapest, I went with Kauffman. I’m so glad I did. You can’t beat their lifetime rotation and balance with purchase, especially if you place miles on a car like I do. You can also go to any of the area locations for service as well.
Once while rotating my tires, the tech broke my lug nut stud. They addressed it immediately, went out and got the part and replaced it at no charge.
If you are looking for new tires I’d highly recommend these guys, their customer service is excellent and they go out of their way to make sure you are satisfied.

I gave one star because Unilocal will not allow you to give less. I came in to have a tire patched. The tech refused because he said the tire did not have enough tread on it to patch it. HELLO! Patches go in the inside of the tire, not the outside. They are just scam artist trying to force the less knowledgeable to buy new tires. Spend your money with reputable companies, not these criminals. BOOOOOOOOOOOO!

When I first saw that one of my tires was completely blown out, I was deeply frustrated. The following morning, I called Kauffman Tire, and to my surprise, they told me that I could bring my car in even though I didn’t schedule something days in advance.
After pulling up to the parking lot and going inside, I was promptly taken care of. I told the gentleman up front about my situation, and he then gave me a bunch of pricing options based on the different tires they had available. What I liked most was that he didn’t try to hard sell me into having other things done to my car. The waiting area was clean and simple with a bunch of chairs in the middle, a television, and a bunch of magazines. What made this experience special was that there was a mini-​fridge that had water bottles and sodas and a coffee machine.
My only issue was that although I was told that I needed to wait an hour and fifteen minutes, it took a hair over 2 hours — and that’s after I asked the man up front how much longer it would take.
Overall, everything else was great and I think the prices were really fair. However, other services such as oil changes can be a little more expensive than usual. They also do free tire rotations and sometimes fix your tires free of charge if the damages are really minor.

Just got back from Kauffman for a simple plug/​patch job. When I reached home to check the tire pressure to confirm everything was working as it should I noticed a nice bit of scuffing on my wheel right where the valve is. I know this wasn’t there when I dropped it off because I had been checking the tire pressure a lot and even took a photo to remember the tire size.
Called Kauffman back and explained the situation. They deny doing it. Their word against mine. So the best I can do right now is alert people.
The customer service was great. Very friendly, but if you value you your wheels you may want to look elsewhere because the actual work is lacking care for the customer.
I will update if something changes.

Nothing beats free.
So when my tire pressure sensor went off, and I filled the culprit tire back up with air, and the sensor went off again… I headed to Kauffman, who will patch tires for FREE.
Now at the advice of my Unilocaly friend Maria, I arrived a few minutes before 8am today. It appears that many others have taken her advice too, because when they unlocked the doors, I was 6^th in line.
Luckily, the guys working were friendly enough (is it just me, or do most customer service folks at car places always seem like they have a chip on their shoulder?). I only waited in line for about 8ish minutes, told them the problem, and headed over to the waiting area.
The waiting area is pretty swank, that is, for a car place. Cushy seats, a keurig coffee maker, free sodas, and a huge flat screen. They also appear to have WiFi, but it was protected and I didn’t feel like bothering for the PW.
After about 90 minutes, my car was ready and I was presented with my final bill. $ 0. it really doesn’t get any better than that, folks.

Alas, my once trustworthy Kauffman Tire no longer delivers the excellent service I used to know and love. I can no longer recommend them, and it makes me sad to know another company has compromised their customer service.
Now, unless you show up before they open at 8:00 AM, you are guaranteed at least a two-​hour wait for even the most basic service. I was told, and I quote: «You need to be here before we open at 8:00. Don’t get here at 8:15, because you’ll have to wait until 10:00 before we can even look at your tires.»
Once upon a time, I could bring my car in any time I had a problem with one of my tires — purchased at Kauffman, by the way — and they would manage to squeeze me in for a quick check. Not any more, most likely due to recent staff cuts.
On a recent visit, my husband was told two hours for an oil change. He ended up waiting more than three. This is not the Kauffman Tire of my previous five star rating. I do hope they manage to turn things around soon. If not, I’ll be on the lookout for an alternative. Any suggestions?