Georgia Eye Partners

Dr.‘s are great. The office is a wreck.
First off, I am 100% pleased with my eye surgery. The operation and the results were flawless.
However, their office (the midtown location at Emory and their surgery center at Medical Center) is a disorganized mess. I routinely waited over an hour for appointments. Their waiting room was always filled and there was always some excuse.
Once I had an appointment scheduled and then when showed up they had no record of any scheduled appointment. Luckily for me I have a flexible schedule and live close by. I can’t imagine how I’d feel if I had to take time off work and drive into the city.
Getting them on the phone was also impossible. I had trouble with several prescriptions and needed to talk to a nurse. I left repeated voice mail messages with no response. I ended up talking to someone in person (when I came in for my non-​existent appointment). Finally they agreed to phone in a prescription but sent it to the wrong pharmacy.
The surgery results are so good I’d be hard to recommend going somewhere else. But if you need just basic eye care, I’d go somewhere else.

Information NOT CLEAR! I called to make an appt with GA Eye Partners, they asked me what type of insurance I had and I let them know United healthcare vision and they still made the appointment. My appointment was at 8am first thing in the morning. They called me up about 825 and informed me that they do not take my insurance and asked me to use my medical insurance instead… I was completely confused as they asked me prior to making the appt. Which insurance I had and they still made the appt. Although they were not rude it was still such a big hassle and I would not recommend anyone going to this clinic as they are U clear of their own procedures and what they offer and do. When I got home and called my insurance they stated they do or are supposed to take it… needless to say I went somewhere else the same day and they were able to help me.

I highly recommend Georgia Eye Partners. Dr. Liana Lynskey and her staff are very friendly and professional.

I would highly recommend this facility. Clean, friendly, efficient and professional. My nurse was fantastic and my doctor was no different. 100%, A+.

I have astigmatism. I’ve had it forever. Somehow, Georgia Eye Partners wrote my eyeglass prescription so that it omitted that little detail from the Cyl column on the prescription. I had my glasses made at Midtown Eye Care and, needless to say, when I got them back and tried them on, I couldn’t see worth a darn. I described to the optician this weird Black Box experience where the left half of my world looked normal while the right half looked like something painted by Salvador Dali. Fortunately, the good folks at Midtown Eye Care figured out what the problem was. But now, thanks to Georgia Eye Partners, I have to have my eyes reexamined and my glasses remade. This should have been very straightforward and routine but they failed.

BEWARE OF BILLING! Now that I might have your attention. Yes, everything went very well for the eye surgery and the doctors, staff, etc. (4+ stars) About 1 – 2 months later, I receive a bill from them (there are actually 2 companies associated with this, GA Eye Partners and Eye Surgery Center). I received a bill from Eye Surgery Center and when I called to pay it, they told me I actually had a $ 279 credit! Great news! And it more than covered what I owed them ($ 133), however my issue is that I NEVER would have known about this credit had I not been billed! And when I spoke to someone at GA Eye Partners, they said the billing is via 2 different terminals and these things arent able to be cross-​referenced (ie, they can’t check every single payment/​credit from insurance company when insurance comes back and pays more and cross reference that– huh?!). Something tells me not only would they know if they were shorted, but certainly the person who owes them would know. Surely I would have received a bill from them, but surely NOT a credit statement, as evidenced by my experience. They actually had almost 3 months since my surgery to let me know at this point.
I’ll stop calling you ‘Surely’ now, just be SURE you follow up on the billing/​possible credit here!

I went for two prior opinions before seeing Dr. Threlkeld. It was refreshing to visit a practice where I was promptly seen, the staff was knowledgeable and friendly, and I received treatment from the best Opthalmologist in Georgia.
I was concerned about the options for cataract surgery. The other practice groups made me feel like I should climb on the conveyor belt and be quiet. Dr. Threlkeld took the time to answer my questions, and even researched one of my off my off the wall questions. She clearly has a passion for helping people see better.

I’ve just had my first appointment with Georgia Eye Partners, Dr. Liana Lynskey in particular. Everything went great and I feel extremely satisfied of my very complete 2h-​long check up! I’ll definitely recommend them!

Very professional staff; doctors are very intelligent (my doc, Gabianelli, attended Dartmouth undergrad and Washington University), know what they are doing and have state-​of-​the-​art equipment at their disposal. Smart, nice, attentive, helpful, not «overbearing» or try to «sell» you anything.
I was referred by my primary care physician, who is also in the building, because I had an eye infection, which Gabianelli solved immediately. I now go to them for my annual eye exams and any other eye-​related issues (I have dry eyes — who knew!?!)
Of note, I am an Atlanta native and know many eye doctors in town. I am delighted to share my positive experiences with you, I think you will like this place.

I had recently scheduled an eye exam with Georgia Eye Partners because I was seeing a black floater in my field of vision. I was concerned that something might be wrong. Dr. Natalie Eads performed my eye exam and calmed my nerves about the floater. She was very professional and explained all the different scenarios that could lead to my problem. The office was very well staffed and ushered me right in for my appointment. Georgia Eye Partners certainly puts the patient first.

This office tries to get take every dollar they can from its patients. They wanted to charge me an extra $ 150 fee (not covered by insurance) for a contact lens «fitting,» despite the fact that I have been wearing contacts for years and needed my prescription renewed. They wouldn’t let me decline the fitting, so I walked out in the middle of that appointment and won’t be back!

Ooh-​wee. I’m a new patient with Georgia Eye Partners.
So before writing a review slamming this practice– I always keep in mind that:
1. People are always late for appointments, get over it.
2. Expect a wait, you’ve always waited– and it’s a good day if you come 15 minutes early.
I usually cope with this when going to a doctor, but easliy get over it. It’s more important to get the right treatment and education.
My family had to shuffle me over to get new contacts, because I have special eyes…
Well, my special eyes waited 30 minutes for a 2 hr annual eye exam. The technician did the exam, and was very patient and answered a lot of questions for me.
They have a computer login screen now that eliminates the annoying check-​in process that you get at a lot of offices.
By the time my doctor came in, a new physician to the practice, she took really good care of me– gave me a new pair of contacts to last me until my daily– disposables came in. I was really pleased, and I’m glad I’ll be coming back here.
For the record– Emory Crawford Long is a great location to get seen by a lot of doctors. My dermatologist is also in the same building.

Where do I start?
1. Marketing, not medicine. I came in July 2009 for a routine eye check and lens prescription (thanks to recently-​enacted federal law, I have to have a new contacts prescription regardless if I have problems or not… I didn’t). My appointment spilled into 2 hours of marketing while I was under the dilation medication (i.e. I couldn’t see and was disoriented). The doctor — Feinberg — took the opportunity to discuss their fine Lasik capabilities. Throughout the appointment — whether the Dr. or one of the techs — kept on bringing this up, even handing me brochures during the examination. When I recently complained about this to the office manager, the words Hippocratic Oath seemed to have no meaning as I discussed this visit.
2. Office is in shambles. They will be a pain to deal with. First, they forgot to collect my co-​pay. Next, they sent the bill to the wrong address from July 2009… every month. until this month. Third, when I saw the first bill in January (it was sent to my parent’s address), I sent in a check with a letter both complaining about this office and including the NEW address. Naturally, they lost the check and continued sending the invoice to the WRONG address — DESPITE my letter correcting this.
3. If you have elderly parents seeing this office, I’d have a nice sit-​down with them or accompany their next appointment. When I was sitting in their visiting room last summer, I saw 90% elderly patients who may not know the difference between medicine and marketing.

Had a 10 AM appointment as a referral from my primary doctor to check for any eye-​related cause of my persistent headaches. Arrived at 9:45 to a typical front waiting room, friendly enough front desk staff, and the expected babbling TV. I filled out the new patient forms, and began to wait. And wait. And … wait. Apparently one of the two doctors had been unexpectedly called away to surgery, and the other was just settling into the new practice.
I was finally called back to the exam room at 11:15, where a technician did the pre-​doctor interview, basic eye exam, and eye dilation eye drops. The technician was pleasant enough, but did not even acknowledge the obscenely long wait. They then deposited me in the back hallway for my eyes to finish dilating, «for about 15 minutes,». 45 minutes later, I was put into another examination room to wait for the doctor.
I finally saw Dr. Khator at around 1:00. She was very thorough in her questioning, and showed genuine concern for me. She noticed some abnormalities that previous opthamologists had noted many years ago and carefully explained her concerns and my options. After waiting three hours, it was good to finally get my questions addressed.
When checking out, the desk staff was very apologetic and assured me that this was not normally how the office operated. I’m willing to take them at their word… and re-​assess after my next appointment in a few months. So, despite the horrendous wait, Dr. Khator was very good, and I was satisfied with the care I received. If my next experience is efficient, this rating might bump up to a 4-​star one.