Eyeworks Atlanta

Everybody here is so friendly. They even gave me a good deal on my prescriptions because I didn’t have eye insurance. They have a nice selection of frames here although I didn’t purchase mine from here, they are still some nice frames. I’m still waiting to get my frames back so I can’t speak of their prescriptions yet but the customer service is perfect! Update: glasses came in and I’ve decide I was given a terrible exam. I see better without my glasses than I do with them. In fact after wearing them for an hour to try and adjust I received a massive headache. I’m pretty upset that my glasses are not the right script for me and that getting them fixed will tie them up for a couple more weeks. Already I have spent $ 500 and I’m not even benefiting from any of it. I was very excited about getting these and now I’m very let down. Updates to follow. I went back and contested my eyeglasses and they gave me another free exam this exam was much more thorough. Upon leaving this place I felt comfortable my eyes were going to get what they needed. One week later I came back to get my eyeglasses and they are still not right. I see better without my glasses than I do with them in fact I don’t even like wearing the glasses because they hurt my eyes, they give me a headache and I can’t read anything at far distances. I’m going to wear these for a week bearing thru the instant headache they give me and see what happens. The good thing I can say about this place is all the employees are extremely friendly and offer amazing customer service. Thank you James for your patience and kindness!

UPDATE
Since my initial encounter, Susan/​mgr stepped in and rectified the issues with pricing and my insurance and I went ahead and ordered my glasses. I think this as standard service and something that should have been provided without having to raise a fuss.
It’s been about 2 weeks now. Received about 5 calls in a row this afternoon from Susan while I was wrapping up my salon appointment — I declined 4 and finally got annoyed and answered the last one. Talk about persistent — Susan, you left voicemail after the first call — calling multiple times after that was simply not appreciated and bordering on harassment. She claimed that she was providing an extra level of service to make sure all was well. Turns out she just saw my Unilocal post and «was not happy with it» — and made it clear that she expected me to change/​delete it. She kept repeating a lecture that she wanted to provide good service to the clients. In case she’s not aware — the goal of customer service is to assure that the client is happy — not the other way around… in other words, it’s not the client’s responsibility to ensure the service provider is happy.
So here’s the update you requested. It would have been better if you didn’t call and lecture me today — the updated review would have been made on a positive note, rather than still leaving me with a bad taste of the experience.

I really appreciated the level of quality customer service I was given, from the moment I walked in until I left. Greg was great when giving me detailed information in regards to my current and future visits. I am very happy with changing to eyeworks for my new optometrist and vision needs.

I’m not sure there are enough nice things I can say about Dr. Birdsong and the staff at Eyeworks. Check in was quick, and everyone was very helpful and friendly (particularly as I stumbled around looking at glasses without my contacts in). Dr. Birdsong is very thorough, but takes the time to listen to what you’re saying and make sure everything is right.
I have a slight astigmatism in one eye, and in the past sometimes I have worn a toric lens to correct it, and sometimes I don’t. Lately, it’s been bothering me a bit more to not have crisp vision out of that eye, so we discussed it at my appointment. After seeing the with and without options, I decided to go without. Unfortunately, I made a mistake and regretted my decision as I was driving home feeling a bit wonkey in that eye. The next morning, I called to see if I could get back in to recheck my decision, and was AMAZED to actually be able to see the doctor that same day. It was my fault for not evaluating my vision correctly while I was there, but they still took the time to help me fix it. Dr. Birdsong was SO patient with me as I tried on pair after pair of lenses to ensure I found the right fit. Eventually, I got matched to a set that are perfect.
I also ordered glasses and am awaiting their delivery, but look forward to going back to see the staff once more. Really, really great people who treat their patients/​customers with respect and patience.

What a great experience! My insurance was approved and they knew all the details of my coverage before I got there (this has NEVER happened for me with eye care before). The receptionist guided me to a free lot (right next to Einstein’s Bagels) for easy parking.
I have been wearing glasses for twenty years and this was the most thorough exam I have every had. Dr. Birdsong was friendly and seemed really committed to helping me see well. Drake helped me pick out frames and was never pushy. He was very helpful though in giving his honest opinion – even when he really didn’t like a pair that I liked, which I thought was funny and I appreciated. He worked with me to find a pair within my budget, too and to make sure my lenses were exactly how I wanted them. I’ll be picking up my glasses next week and I’ll be sure to post a picture!

So glad I found this place on groupon! I was able to make an appt next day with no hassle.
The customer service was GREAT and they got me in and out quickly! Andy is my GO-​TO guy! Make sure you ask for him when you go. I was stressed out about how much I would have to pay for my lenses but he took care of me.

This place was so great! I came from out of town and forgot my contacts and Genisia was so amazingly helpful!!! They got me set up right away with contacts to lady me a few days! Highly recommend them!

Dr. Birdsong is great. I like the eyewear that was purchased.

Finally… a customer service oriented eyeglass & optical healthcare boutique where regular people can afford to shop! Eye Works Atlanta’s Brookhaven location worked with my insurance and, I discovered, works with most insurance and flexible spending accounts. The doctor and the boutique owner both remembered me by name when I dropped one day to have my frames adjusted. The whole experience has been so satisfying that I’m going back this new year for another pair of glasses. I may even get some prescription sunglasses.
As consumers we have been trained to simply accept that vision correction & care are expensive. Sales tactics are heavy-​handed, the products are complicated and we are herded through a process where the only customer service comes in the form of charginging our credit cards a number so high that special authorizationis needed to complete the sale. during or especially after the sale. I’m talking about the heretofore painfully expensive, limited choice and unpleasant experience of vision care for the masses.
My vision has never been particularly bad, but I’m a little older now and require bifocals for reading and working onu the computer and for reading. So even my average vision correction needs are complex and expensive when forced to use the services of the business based on where I get my eye exam.
Well now I have a choice and will never again be bullied into no choice in eye doctor, in where I fill my prescription, in frames and lens features, or another $ 1,000 pair of glasses that I don’t like or wear because they don’t fit, are uncomfortable or are so poorly mass produced that I can’t see properly.
Eye Works has demonstrated that we CAN have it our way or take our business somewhere else. Regular people no longer have to settle for the limitations of the vision centers and can now afford to support small businesses which are offering high quality goods and services like our grandparents enjoyed.
Eye Works is the best Optical Boutique for my money in the business. I never endorse businesses online or otherwise, but I have and will continue to tell my family and friends about this renewed trend in customer service is back as the leading component of the modern business model, and is shaping the nature of business in the 21^st century.

I really like this place. I’ve been twice now, and the last time I went, they were able to accommodate me as a walk in with only a few minutes’ notice. This is unheard of. They’re always really nice and I’ve had great experiences with the doctors I’ve seen. I subtracted a star only because I was told my glasses would be ready on a certain day, and it wasn’t for another few days that I was actually called and told they were ready. Still, I’d go back.

I have been going to Eyeworks for three years. Dr. Birdsong is personable, funny, professional and thorough. I actually look forward to seeing her. As for James, well, I could spend all day choosing frames and getting feedback. He’ll make you feel like a diva. It’s a small boutique, so prices are higher than someplace like Lenscrafters, but the service is fabulous. Oh, and there’s a free parking lot behind the shop — in Midtown! and there are always open spots!

I needed a new eye doctor downtown, and visited Eyeworks today at 800 Peachtree Street (near the corner of Peachtree and 5^th). Dr. Birdsong, Nina, and James were extremely professional and knowledgeable, and I was impressed with the quality and efficiency of my visit. I would recommend this office to anyone looking for a vision center.
Also, they have a wide selection of designer frames to choose from.

Just finished my eye exam here! Everyone was extremely friendly and makes you feel special with individualized attention. James hooked me up with lots of contact solution and he’s a doll to chat with as well! The dr was very personable and easy to chat with. Def going back!!!

Second time here and the experience is great! They gave calls on the previous day of appointment as well as half an hour before on the day. Dr Birdsong is professional giving exam and suggestions about everything relating contact lens, and James at the front desk is super nice and sweet and helpful! Definitely my top choice for Optometrist in town!

Eye Works is hands down the best Optometrist in Atlanta. From start to finish the process was streamlined and the staff incredibly friendly.
James helped me pick out the perfect frames and I can’t wait to pick them up!
Dr. Birdsong is very friendly, and informative. Her candid nature about lens and the different features they can offer really helped me to make sure I had just what I needed.
I couldn’t have asked for a better experience.

CUSTOMER SERVICE A+++
I called on Friday to make an appt with Eyeworks Atlanta. They were able to get me in without an appt and I had an eye exam and received my frames with prescription that day! James went above and beyond to assist me and help me get my glasses prior to going out of town. Going further than any other representative I have ever worked with. I love my new glasses and will def go back to this location. It’s very convenient for me and there was parking!!! That’s huge downtown! Great location and you guys should really visit this location!

I loved the office, location and the staff! Everyone was so helpful and sweet. One person really stood out. James! He was nothing less than phenomenal. He helped me every step of the way with choosing my new glasses and he was genuinely exited about my future plans of moving to Thailand. Some people come into your life for a reason and I’m convinced he is one of them! I am so thankful for him.
It was a bit pricey but with customer service like that I would have been a fool not to do business with them. I loved every moment of it.
The only reason I took one star off is because I did not receive the original case and cloth for my glasses.
All in all, I loved it!

Amazing service! They took such awesome care of us and made sure they did everything so that we could afford the glasses that we wanted. Everyone was super friendly and outgoing. Had an amazing experience here and will come back every year!

I’m big on service and for an eye doctors office I was overly impressed. Not only did they help me without a scheduled appointment but also worked with me for the price range and product I wanted. But do to high prices for generic frames and the hiccup we had with pricing that called for me to my insurance company to get straightened out because of double charging me. I wont return.
Friendly staff. Not as good service.

I first want to note that Dr. Birdsong was fine and my glasses turned out as they should have. My issues were with their outrageous hidden prices and the hovering, overly-​chatty associate that latched on to me for the duration of my entire shopping ordeal.
I made the mistake of purchasing a Groupon that promised $ 350 towards frames, lenses, and a prescription for $ 65. I’ve been wearing glasses for 15 years or so and have gone through several pairs, so I thought I knew what to expect price-​wise. Maybe I would have to pay a little extra to get the frames I wanted, but nothing I was worried about. As I browsed before my appointment, I noticed that none of the frames had prices on them. (Big Red Flag.) In order to try on any of the frames, I had to have the associate unlock them from the wall for me. She took this as an invitation to be my personal shopper/​new best friend, pressuring opinions from me and selecting frames for me that *she* liked. It made my whole shopping experience feel rushed and stressful, when I much rather would have liked to browse quietly on my own.
When I asked about pricing, she said she’d have to calculate it and couldn’t give me a quote right away. Um… okay. Being one who likes to keep the peace, I said that as long as it wasn’t, like, $ 400, ha ha ha (because that would be OUTRAGEOUS), it was probably fine. She laughed and changed the subject.
*We* finally narrowed it down to two, and I selected my favorite of the pair. She sat me down, typed a bunch of stuff into her computer, and through that same phony smile that had been plastered on her face the entire time, she told me that my total was $ 389 and some change.
WHAT PART OF «NOT, LIKE, $ 400» DIDN’T YOU UNDERSTAND???
That means that sans-​Groupon, the whole package was «worth» over $ 700! I asked her to tell me the price on my second-​favorite pair, and that brought it down to a whopping $ 229. I think I might have looked like I was about to cry, because she said I could put down a deposit of $ 120 and pay off the balance when I picked up my glasses. I reluctantly handed her my debit card. «Or more!» she said. «You can put more down if you want to!» Who is this lady and what planet did she come from? Probably the same one as the other associate, who I observed hovering over another customer much in the same way.
What a scam.