David Yurman

My 2 year old watch needed battery and movement repair. There is only a 1 year warranty on all David Yurman watches. They then all need to be sent to NYC for repair which I was told would take 3 months! After grasping that ridiculous amount of time, I called after 3 months to check on the repair. First I was told that the watch was already picked up! Then a call back said that was an error, that the watch was still waiting after 3 months for the part to come in, and they were sorry no one had called me! I then spoke to the store manager who apologized, but still didn’t really know when my watch would be back. This is disgraceful customer service, and warn all potential David Yurman buyers, beware of poor warranties, and disgraceful repair service on very expensive jewelry!

I don’t visit Lenox often, but decided to visit after work on 08/​27/​2015 with the sole purpose of visiting David Yurman. I walked in and was promptly greeted by Lina Shu (I hope I spelled that correctly). Through small talk mentioned I was on a budget and what I wanted. Lina is very knowledgable, and with just a word or two description, she was pulling the exAct piece out of the drawer. I purchased two bracelets that night, left a satisfied customer.
When I got home and pulled up Safari on my phone, I realized I never looked at the piece that caused the Yurman adventure. I went back the next night and quickly purchased that piece from Lee. Nice guy, and as with Lina, I was greeted by him with a warm smile.
Got home and realized, the piece was not as nice in person, so visited again the next day. With the assistance of Lina again, I was able to exchange the one piece, and add two pieces to put together 4 bracelets that wear well together or as individual pieces.
Honestly, David Yurman is like an adult amusement park, if you went into this beautiful place, with all the beautiful items and all the beautiful people and had a bad experience, then you had to go in there with a crappy attitude!
If you’re in the market for great customer service and great jewelry, visit David Yurman. If you have the chance, ask specifically for Lina or Lee. Not saying the rest of the staff falls short, just giving you the run down on the great people I had the opportunity to work with.

Worst experience ever!!! (The Assistant Store Manager ‘s name is Ashley)
I purchased a thousand dollar gold bracelet a week before Christmas, the clasp to difficult to use, so –I exchanged it for an upgrade, a very pretty 18K gold bracelet with diamond hook clasp. I was talked into spending a few hundred dollars more, but what the heck, it’s the holidays and it’s pretty.
First wearing… the gold is so soft it bends completely out of shape the hook is VERY hard to use, so you have to bend it to put it on and take it off. This is disappointing, I don’t want to return it, but it will break in two pieces with much more wear. The gold is so soft and hook so hard, it is doomed. I am ready to give up on DY jewelry.
I shop online from their website, I find a heavier sterling silver, diamond and gold bracelet to exchange it for… go to store, I am told by the Ashley that I ruined the bracelet, she tells me they «cannot resell it in this condition» Who wants it? I wonder. Why would they resell this product? She tells me that I will be charged $ 65.00 deducted from my new purchase.
I don’t have to buy anything at all from them, is she insane? As I look at her in shock, she tells me «I will call the buyer from the back office», returns 10 minutes later. She was not able to reach the buyer (that is funny) but SHE will do me a favor and take it back and sell me the new bracelet for a few thousand dollars.
I shop at many different stores, I almost always have great experiences, I expect that when purchasing luxury items, that it will be a fun experience and the retailers will be honest and polite. This women was disrespectful to me and wisdom tells me that I am not the only customer that receives this type of treatment. I highly recommend you do not shop at the David Yurman store in Lennox Mall in Atlanta GA. There are plenty of DY stores/​dealers elsewhere, if you must have at all.
PS– I am wearing the new bracelet and it is very nice, my regret is it came from that store.

the best David yurman employees work at this store. I’ve been to so many of them and I was helped by an associate named ashlie she is the best, I definitely recommend asking for her. I live in a different state and I hate the one we have here.

Very simple, yet elegant store with friendly staff. This is the most I’ve spent on a piece of jewelry. They could tell, but were very patient with me. I ended up with the large meteorite dog tag + Ti chain. I’ve had it for a couple days and have already received a bunch of compliments. They had to order it from NYC and it got here in time even factoring in snowpocalypse. I could see myself getting a wedding ring here. There’s nothing in the consumer space that compares in my opinion unless you go custom. Oh, and the all black auto chronograph with black diamond bezel is probably the nicest watch I’ve seen in the flesh. One day!

Great, friendly store. Get Emily (ass’t manager) to help you — she knows everything about the jewelry and is so friendly and helpful. I live in New York and this store is much better!

DY is classic but overpriced. Who pays hundreds of dollars for sterling silver and non-​precious stones? But that being said, if DY is your thing (and I must admit. its slightly my thing) this is a good place to go. They have all the basics for the rookies (the cookie earrings, the basic petite albion rings, all the enhancers) but also has all the extravagant things for those of the thick walleted. Has a bigger selection of jewelry than Neiman Marcus which is located on the same wing and the sales associates are more knowledgeable on the product plus they will clean your jewelry while you are looking around. If you have the right sales associate (I recommend Kristin) there is no pressure to buy on your first visit. If you havent heard of DY before you should definitely stop by the store and see if you believe in the hype. I am a believer.