Buckhead Collision Inc

I’ve been to Buckhead Collision several times in the past (like 7 – 10 years ago) for accidents with no issues– HOWEVER– I recently had to take my car in to have it repaired after a minor accident– someone rear ended me. The bumper had to be repaired. It took about three days and I picked up the car and noticed that there was a 1″ long gouge on part of the bumper. I brought it back in to have them fix it. And they told me they needed the car early in the week so they would have enough time. I thought they would have to repaint the bumper so was thinking they would need another three days to paint/​dry etc. They called me the end of the day I dropped it off and told me that the car would be ready the following morning. I was actually shocked that it didn’t take as long this time. My husband picked up the car and they sent him home with a bottle of touch up paint. I did not know why they did that until I saw the car. They had taken the touch up paint and painted over the gouge to fix. I now have an adjuster coming out to see what they did so I can go to a different fix it shop to have it fixed. I don’t trust them anymore to do a good job. Save yourself the headache and don’t go here, please.

I took my vehicle to Buckhead Collision to have repairs done after a MINOR fender bender, and I could not have chosen a more INCOMPETENT body shop. The only damage was to my hood and my bumper, which was repairable without having to replace the bumper, only replacing the hood. I had an original estimate and was all ready to go. Work began on my vehicle, when suddenly, Buckhead Collision told the insurance adjuster that they needed to order a new bumper as well, thus increasing the price of the original estimate. The communication throughout the process was non existent, and every time I called, which was only about once per week, Scott got defensive as if he did not want me asking him questions. Excuses persisted for weeks, and now a month later, my car is finally ready, after several missed target dates, spanning over several weeks. The adjuster had to threaten them to finish the vehicle because my 30 day rental coverage through my insurance was up and they were still not finished with the car, after lying to the adjuster and telling her it was finished 2 days before, where she had to go by there and discover that was a lie.
Since I am out of town on business, I could not go and pick up my vehicle, which I had to delegate to a friend, who happens to be a car expert. Immediately upon reviewing my vehicle, he noticed that they replaced the bumper with a non-​Mercedes bumper, but of course billed for a Mercedes brand bumper. Also, they took off AMG emblems that came on the car, and painted the fenders, hood and bumper a different color than the rest of my car because they could not match the color. The fenders did not even need painting, and they tried to cover up the bad paint job by painting the hood, fenders and bumper the WRONG COLOR. When asked where the emblems were, they said the emblems are for one time use, and that they had been discarded, and could not answer me on why they failed to communicate that to me. He then got in a panic and said that he would order me more. Why the hell would you throw my emblems away? The paint job has negatives in it from not drying properly, and again, is not an exact match. All that needed to be done to my car is buffing and repainting the bumper, and replacing the hood, and these people took a month to do that, and messed up my car in the process. They had terrible communication, and missed several deadlines. The work performed on my car is very shoddy and unprofessional: It is on the level of something done by a shade tree mechanic or your cousin who thinks he knows how to do body work on cars from taking shop class in high school. Please do yourself a favor, and DO NOT DO BUSINESS with this shop. You will walk away frustrated and with a terrible product. To top it all off, my deductible was $ 250 and when I tried to send a personal check with by friend, Scott says that they do not accept personal checks over $ 200. What the hell can you get done at a body shop for under $ 200? Oh I get it, he knows that the work done there is pathetic, and he doesn’t want someone to call and cancel the check after seeing that their car is f’d up. THIS IS A TERRIBLE PLACE TO TAKE YOUR VEHICLE. My insurance company is currently dealing with them on this. THIS IS THE LAST PLACE YOU WANT TO TAKE YOUR VEHICLE.

Brought my car there in Feb 2015. I have had an horrible experience with these folks. They were to fix my bumper but couldn’t get the sensors to work properly and blamed it on an aftermarket bumper which was untrue. The bumper was the original Infinity bumper. Infinity told them they had put the sensors in incorrectly and needed to reimburse me for the expense of having Infinity correct their mistake. They refused to take any responsibility. I went six times to them and others to get this corrected. The absolute worse experience I have ever had with a vendor. They could care less about the customer.

I took my car to Buckhead Collision for an estimate to fix damage caused when an automated gate closed while I was exiting. I had black paint from the gate all down one side of my car and the right rear view mirror was hanging from the housing. I already had one estimate for $ 750.00 so I was somewhat shocked when Buckhead wanted $ 2,275.00 to do the same job. They said I needed 4 hours of buffing, minor body work, a new mirror and some repainting.
Next I went to Kong’s Body Shop on Cheshire Bridge, where the owner showed me all I needed to do was wipe off the black painted with a rag dipped in Paint thinner. He removed all of the paint in less than one minute. Next he snapped my mirror back in place, told me No Charge and sent me on the way.
I feel certain that Buckhead Collision would have done the same thing except they would have kept my car for several days and charged me $ 2,275.00. These guys are ripoff artists. I would never go there again.