Bob Knows Phones

in the last few month I got the time of my life trying to get a phone that I bought from Verizon for 600 bucksto work properly and do some basic things like texting or even calling, I was ready to give up and than I heard of bob knows phone I walked in preparing to pay what ever it cost just to get my 600 phone to work. The young man who answer to the name garland fix the problem in few minutes and on top of it did not charge me for the service I tried to offer some payment but he refused politely to except any payment from me .
i must say in the past few month I entered so many stores of this big co all I sow is the sign of money in their
was so refreshing to see someone who care to give service even without apeyment. thank you so much garland

Shattered my iPhone 6 screen. Called 4 places in midtown and westside. Bob was the cheapest and was the only one who could fix it in 2 hours. Phone was fixed and looks like new. I highly recommend.

I dropped my iphone in the bathtub today:(It had a Lifeproof/​waterproof case on it and all, yet it still didn’t prevent the water from seeping in. They fixed it in 1 hour at a cost of course but way less than I would’ve paid at my service provider. I will definitely return if i’m in need of any electrical services outside of a warranty.

Went in with a badly damaged phone came out with a repaired screen on a sleek
working phone. Not cheap but good work in a timely fashion. picked up same day.

They overcharged to transfer the data from an old laptop that stopped booting to a hard drive. And the hard drive doesn’t even work. Still waiting for a resolution. They are… the worst.

Went to «Bob knows Phones» with a dead IPAD and the manager checked me in, asked me to wait a moment while he hooked up my device and helped another customer with a broken IPAD screen, and a few minutes later I left with a working IPAD. Apparently «Bob» knows IPADS too!
Thanks Garland.

I recently got my iPad fixed here. After picking it up, I noticed the home button and mic were completely non-​functional. I took it back to the store, and the manager gave me a full refund. I’ve upped my review from a ¹⁄₅ to a ³⁄₅ because of how understanding the manager was, however it’s still unacceptable that they tried to pass off an iPad without a mic or home button as «fixed».

I went here because the button on my iPhone had fallen off. Garland (the Manager) was BEYOND sweet and helpful. My phone was fixed within minutes, I will absolutely be back!

Bob rules! He was very helpful! A vital part of my waterproof phone had broken off and I needed to reattach it. He did it effortlessly for no charge!

Sad… I feel like I wake him up at 10 in the morning with appointment, says he doesn’t have the glass for the iPad because of a busy Saturday. The glass to be there the next day and they would fix it in an hour and a half… Gotta call the next day the tech supposedly scratched it, and they would have to ask for another day but would be fixed first in one hour after receiving the glass… called about 2:30 they said they just got the glass, called about 4:00 they SAID had a whole lot to do and they hadn’t even gotten to any of the iPads, yet. This is one excuse after another, this is a sad spot, all excuses and no action worth a crap…

I was in distress, my phone had a fatal error code on it and I walked in and it was fixed within minutes. Bob knows phones is my go to place for phone emergencies!

Best repair place in the business! I just had my repair completed for my iPhone and it works perfectly! I should have come here first! I highly recommend! They are fast, fair, and have great customer service.

I wish I could take away ½ star only because communication on my specific situation was iffy.
My fix required a special order of a part. The part was lost in shipment (it still hasn’t been found yet), so the repair wasn’t as quick as I would have liked.
Garland stepped up and went above and beyond, salvaging a part from his own phone to fix mine faster. Thanks!

These guys are real professionals! I was able to book an appointment online, go after work, and they got my phone fixed in HALF the time promised! After having taken my phone to some crappy phone guy in a kiosk, it was more broken than before. I will definitely be back to Bob’s if I have another phone situation, and I will absolutely recommend to friends!

Great service. 30 minutes in and out And I had a new iphone screen. I recommend using them for phone repairs.

I completely spiderweb shattered my iPhone 5s screen. Walked in unannounced and they fixed it in under an hour while I waited. 2 weeks later and the phone is working perfectly (even the fingerprint scanner). Staff was friendly, fast, & knowledgeable. The guy at the counter even gave free help to 3 different people while I waited. It was pricey ($ 125), but that’s just what it costs. Still better than paying Apple what they charge and I didn’t have to make an appointment 5 days in advance just to talk to one of the Apple Nerds.
They also give quotes over the phone (unlike Apple).

This is MECCA for us iPhone screen challenged ! Great service and the smart place to take your smart phone for a screen lobotomy !
Amazing service !

I shattered my iphone 5 screen. They quoted me at $ 100 and said it would take 30 mins. It was faster than that and they even threw in a free bumper, to prevent the same thing from happening in the future! Customer service was right on point. Thank you Garland for all your help!
I would recommend this store to everyone.

They did a great job replacing my completely shattered iphone 5 screen but it cost me 135 for everything. They claim that they do apple grade work because they use a laser technology to take off the old glass and replace it with the best glass while other places use a cheaper glass and heat ur phone up to 500 degrees during their process. Not sure how true that is but I figured that apple does replacements for 150 so I might as well get it done there. Plus they did it in 20 minutes while I got some grocery shopping done. Wish I had seen the Unilocal deal for five bucks off before but I took one star away because I did think it would be cheaper according to past reviews and the guy could have very well just tossed out a number hoping I’d pay for it.
Staff were super nice though and very professional. I only got the phone done today but supposedly I get a 30 day guarantee and are sometimes known for taking care of u beyond if u find issues with discoloration or the touch screen and such. Good experience.

I’ve used Bob Knows Phones more times than I care to admit to replace screens and batteries on my iPhones.
They’re fast, reasonably priced, and are very helpful and insightful on all things gadgets.