Bank of America

This review is for the Bank of America on Howell Mill Rd. near I-​75. It’s in front of the Walmart and Kroger shopping centers. I’ve been visiting this BofA branch for over 12 years and it’s one of two BofA locations I frequent most in the Atlanta area due to its proximity to my home.
I primarily visit this branch for the ATMs. There are two ATMs, both of which are functional and reliable. The parking area and driveway for the ATMs are tight. The driveway leads directly to Howell Mill Rd. which is often busy and can be a pain. You might consider leaving via the Kroger shopping center parking lot.
I’ve never had any safety issues at the ATMs. They’re located in a busy, visible area, so that helps. However, this branch is far from the safest location (it’s in the city after all), so be cognizant of your surroundings and be especially cautious at night.
I’ve used the drive-​thru tellers a few times and never had any problems. Surprisingly, I’ve never stepped foot inside this branch. Never had to.

This is the worst Branch of B of A in the country… the customer service is terrible, and they manager has no idea what she is doing. They have screwed up 2 credit card payments and costs me hours and hours of red tape… total incompetence

It’s ok, I opened my first ever checking account here 20 years ago when it was nations bank but things have definitely changed. Big box but you do get the big conveniences.
They do know how to find some good emloyees. Also their ATMs can handle most of the trandactions anyways.