Dunkin’ Donuts

I love coming to this Dunkin in the mornings. There are several employees who seem to genuinely enjoy, and care for, their customers. If you are polite and open to talking with them, you can see a whole new side of coffee. I constantly see many elderly individuals coming in and they are given respect and smiles. A few of the employees have even taken the effort to try and learn most of their regulars names. If you have any questions, even if you can’t figure out the DD Perks or how to log onto the wifi, they are willing to take the time if they can to take your through it and get you going. And in the even you have a problem, the manager is very willing to correct the problem for you. I can’t say enough good things about this store. It’s a great start to my mornings for sure!

This is the only place on the Eastside with a drive through for coffee, making it a quick place to stop in the morning. But that’s about all it has going for it. The quality of food and coffee is subpar on a good day. On a bad day, it’s nearly inedible. I wish they could get it together.

The red head behind the counter was very pleasant and funny. She was quick to take and get our order.

Ok, so my roommate and I have given this place several chances and each and every time we have been disappointed. First visit, I went inside to place my order and stood for several minutes at the counter before being greeted, My roommate and I were the only customers in the store so I don’t really see what would take so long to acknowledge us. Ordered and paid for a large strawberry milkshake and was given a small watered down, half milk half ice cream mess. I was shocked that the guy actually thought that could pass as a 5 dollar milkshake…
Second visit, again my roommate and I went around 8pm. My roommate experienced the same milkshake issue that I had on the previous visit and asked the guy to remake it. Once he finished he handed it back to my friend and said «is that right?» I don’t really know if he was asking for his genuine approval of the second shake or if he was just being rude. Not to mention the girl behind the counter that was being totally rude to the other employees in such a manner that it was totally obvious to all of us customers. I ordered a total of 4 doughnuts, that she proceeded to randomly throw in the smallest brown PARER BAG that she could find… Most of the frosting ended up on the bottom of the bag and smeared on the other pastries. Really guys you can’t spare a box for less than six doughnuts…

Friendly staff but not particularly adept. For example, if you go through the drive-​through and order a hazelnut coffee, about 50% of the time you’ll get regular coffee.
I’ve gone here enough to figure out exactly how to order to increase your odds of getting what you want. Here’s the formula:
You: «I’d like a medium HAZELNUT coffee.» (Emphasize hazelnut)
Them: «Is that hot or cold?»
You: «Hot.»
Them: «Would you like cream or sugar?»
You: «Yes, cream and one equal.»
If you don’t follow this pattern– cream and sugar specs only after they ask– the order will be wrong, generally regular coffee.
Watch the corners in the drive-​thru, they are blind and the pattern is convoluted, but it is a good location.
UPDATE: Ok, just forget it. Why oh why do I keep coming here? No more! Unless you get black coffee in the drive through you’re virtually guaranteed to get the wrong order. You’ll ask for cream, sweetener, flavor shots, whatever and it won’t happen. You won’t realize it until you’ve already driven off. The fundamental problem is that the employees don’t care. You can tell by their attitude and lack of attention to details. If you want drive through coffee, save yourself the hassle and go down the street to Chik-​Fil-​A. Their coffee is at least as good and their employees care. You’ll notice the difference right away.
Farewell, Dunkin.