Athens Plumbing & Well Service

Wow, it is true what all these reviews say. I was charged $ 480 for a simple repair that should have only taken one hour. One of the plumbers sat around. Meanwhile the company began to sell me on a bigger service job. Turns out that while they are working on the quote for the big job (that you didn’t initially call them for) they are CHARGING $ 125 an hour. You learn this only after you get the bill. We’ve called twice and spoke with Jason. I’ll be interested to see if a) we ever get the quote, and b) if they correct the charge. For now, I would have to say AVOID!

I wish I could give this business less than one star. I worked for Athens Plumbing a few years back and it’s the only job that made it hard for me to sleep at night. They overcharge for even the most basic repairs. We would go out on a service call where we could’ve fixed a well with $ 40 worth of parts but Don Bennett would have us lie to the homeowner about what was really wrong so instead of cleaning the ants out of the control box and charging them the basic service call and leaving, he would have us tell them the whole well pump, pipe, wire, tank bladder, ect was bad so we would leave with $ 10,000+ that people would have to max out credit cards or refi their house to pay for needless repairs. This kind of thing happens every day at Athens Pluming and Well.
The owner is a racist conservative Christian who treats his employees like slaves and takes advantage of people who don’t know better. He knows most people aren’t going to shop for a bargain with a flooded basement or a well that doesn’t work.
Call any other plumbing company.

I called Athens Plumbing to have them come out to fix a compression fitting on my main line coming into my basement. Their plumber comes out to look at/​repair the fitting, only then telling my wife that there is a $ 125 service charge just for them appearing on our front door step, regardless of them actually doing any work. The day before, I texted a picture of the fitting in question to the lady in the office that I talked to on the phone, hoping this would clear up any questions they may have as to what THE problem is.
They arrived at my house at 08:47am, made their repair, and left at 09:20. My wife was told that their hourly rate was either $ 100/​hr or $ 125/​hr. When they left out of here with payment, they somehow received $ 93/​33min of work. This is on top of their $ 125 «service charge». I might could understand the service charge if this was after hours, but this was their first call of the day.
When I called to bring these charges into question, I was met with unnecessary rudeness from LIbby at their office. She tried to explain away their charge of $ 125 and attributed it to them having to figure out what was needed for the repair. Just 1 day before, I SENT A TEXT PICTURE OF THE FITTING IN QUESTION. I will never use these individuals again, nor could I ever feel comfortable in any way, shape, or form, recommend them for any kind of plumbing service needs.

I recently called Athens Plumbing and Well Service to get a second opinion on some septic work I had done by another company. The gentleman I spoke with gave me good information and was very helpful. That customer service is why I will definitely give them a call next time I need work done.
Update 4÷18÷16:
No, the above review is not fake. It is, however, old. At this point, it is clear that multiple people have more recently had a negative experience with this company. In case you failed reading comprehension in the 3^rd grade, I’ll spell it out for you: I have never hired this company; I called them for advice and I got it — for free. That was it. As always, buyer beware.