H&R Block

Wow!!! What a huge help this office was with my difficult tax situation, which I created for myself. I have many years to file that the IRS was catching up on. I continued to place the letters aside until I couldn’t ignore it anymore. I was referred to the office by a close friend. They made me feel like my situation was not a problem at all just a process to get it fixed. I felt relieved after my first meeting. I dropped all my info off. They kept in contact with me throughout the process and got me caught up and my situation resolved in a very timely and efficient manner. You now have a client for life. I’ll now be filing on time each year. Thank you for giving me some peace of mind!!! I can now sleep again.

Awful customer service. Do not trust them. I took my files in for a basic tax return at the advertised price and 4 MONTHS LATER, after numerous calls, and no answer during business house. I even stopped by the office a couple of time during business hours and they were never there. Every time I called I left a message, «this is my 3^rd call, this is my 4^th call, this is my 5^th call. When I finally was able to speak to someone they said they’d tried to call me but my number was disconnected. I had just moved to the area and did get a new number, BUT I left that number with every message. Did they listen? NO, they just kept call the old number. After 4 moths of total frustration, they tell me I owe $ 350.00
When I asked the manager why they didn’t quote be a real price as soon as they looked at my file he reply… maybe we should have and perhaps we should do that going forward.
Great! In the meantime I lost 4 months with this office.
Don’t waist your time. Really bad service.