Glenn’s Repair & Rental

This place is awesome. Geoff, the owner is super friendly, honest and reliable!
They do great work and I never worry that I have to question their word! Keep it up you guys!

They were so rude to me on the phone, that it actually drove me to write my first review ever on anyone! If you didn’t buy the product from them, they treat you very disrespectfully. Will never buy nor have anything repaired by these guys…

I wanted to purchase a housewarming gift for my son and his family who purchased a home that had a large yard with a lovely garden which would need to be maintained. After searching around I found Glenn’s Repair and Rental located in Atascadero, CA. I explained to the owner, Geoff, that I wanted something my son could use to maintain the yard and garden. He suggested a lawnmower and a weed whacker. What a great idea! My son was thrilled. Geoff set everything up. He put gas and oil in. He showed us how to use this equipment. I recommend Glenn’s Rental and Repair for your equipment and repairs.

I went in for a part for my riding lawnmower. Most business places in Atascadero are very nice, but this place was rude, arrogant, there customer service was horrible! I will NEVER go to this place again. I saw a sign for labor rates $ 74.00 for small residential items and $ 94.00 commercial rates, are you kidding me, this is what car dealers charge ! I went home, ordered the part on Amazon put it on it worked awsome
I got the exact part replacement cheaper than Glenn’s especially after his ripoff labor rates !!!

While Driving our RV earlier in the year, I stopped to fill the propane tanks and was pleasantly surprised by the price and personalized service provided by the owner, Jeff. I could tell right away that he took pride in his work and takes safety very seriously. I was at another location on my previous trip and did not feel comfortable. I actually inquired about having my hard starting back-​up generator repaired and planned on picking it up on my way back through. I received a call telling me that my generator was all fixed and it was just a bare wire and a spark plug and it now starts and runs great. I was prepared to pay for something major and appreciate knowing that I can trust this business to treat me right. Any generator purchase or repair in the future will be made here for sure. I filled my propane tank when I picked up the generator and will make sure to stop here for my propane on every trip in the future.
This is as good as it gets!

I have been a customer of Glenn’s repair over the last 3 years. I am a young new home owner of 2.5 acres in Santa Margarita. Geoff has helped me select multiple tools for my yard work which have been flawless. I have purchased a chainsaw, weed trimmer, leaf blower, hedge trimmer, (2) Honda Generators for my Wife’s wedding business, services my garden mower and free life mentorship! I am a big fan of Glenn’s if you can’t tell by now. Amazing customer service, and I am a loyal customer and supporter. Thank You Glenn’s Repair for all your help!

Rude. First thing you might hear when bringing in a product for repair: «Did you buy it here?» Has a thing about servicing products bought on the Internet or at Home Depot.
After weeks in the shop and several visits to see about the repair, I could see they were trying to finagle the product into a false warranty repair where they might likely get more money.
The guy was drinking what looked like scotch-​on-​the-​rocks.
The repairs are not logged into a computer so you can find yourself waiting a long time as the fellow behind the counter goes through a stack of papers.
Go to Mid Coast Mower and Saw down the road on El Camino

This is a place that will cherish 1 star reviews because they truly don’t want any more customers. Rude As hell.

«I was helping an old friend in SLO with a landscaping project at his house and just a few hours into the work my trimmer that I brought we me from back home stopped working, of course. I went into the shop to see if there was any way they could fix it in time to keep me moving along. They told me even if they repaired it, the bill between labor and parts might end up costing more than just buying a new one. I really appreciated the honesty. I would have been bummed if it ran great for a year, then broke down again. Now I have a reliable new trimmer that I know will last me years before having a repair bill. And I was able to get back to work right away. Thank you!»

I should have read the last 2 reviews before going back to Glenn’s Repair. They must have had a change of ownership as they were always very helpful. Not this time. I took a Honda engine that came on a used go-​cart I recently bought. I wanted them to adjust the linkage and do a general tune up on the engine. They told me they would get to it this week. The owner just called and said to come and pick up the engine as the mechanic said he would not work on it because I had worked on the engine before bringing it in and he stood by that decision. He told me that if he fixed the engine and something went wrong later on he would have to buy a new engine for me. I guess that if you didn’t buy the item there they won’t fix it, period. Customer service like this is what drives people to Amazon, the internet and big box stores. This is especially true in a small town like Atascadero. I try to support small local businesses here but I won’t go back there to buy or rent anything, period.

These guys know their business after being located there for almost 50 years you know they are great. Had my 25 year old weed whacker repaired there and my old lawn mower. Finally bought a new Honda mower from them and I love it. Starts with one pull every time. Referred one of my friends to them fro a new Honda mower and another for a new Honda generator, if you want home town service at a fair price and great products, go to Glenn’s repair.

Awesome customer service. I love that they have a floor model of basically every lawn mower. They tried to help me figure out the best one for my needs, not just the highest price item. Thank you!!!

Unfortunately, I have to agree with the other previous reviewers who also rated these guys 1-​star. I called them because they are listed on the Tanaka (a division of Hitachi) website as an authorized service center for repairs. I have a Tanaka gas powered string trimmer that stopped working over the weekend and needs to be repaired. I asked the guy who answered the phone if they repair Tanaka gas-​powered trimmers, and he said yes. So far so good. Then I told him it should be under warranty since Tanaka has a 7 year warranty on tools that are used for consumer (vs commercial) purposes (
). He asked me when and where I purchased it. So I told him I purchased it on June 27, 2011 and I purchased it from
, who by the way is an authorized retailer for Tanaka (
). He then proceeded to tell me they will not service it under warranty because «everyone in San Luis Obispo county has a policy to not cover warrantable products if purchased over the internet, regardless of whether the internet retailer is an authorized retailer or not.»
I am now in the process of informing Hitachi/​Tanaka and the Better Business Bureau. I am not sure if what they are doing is illegal, but it sure seems wrong. At a minimum, it’s just plain old bad customer service. I have a 25 acre property that I buy lots of equipment for, as well as needing rental equipment. Do you think I would ever give Glenn’s Repair and Rental any future business? NOT A CHANCE!!!

Wow. What can I say. I guess they somehow have enough business to have terrible customer service. I called to find out if they carried a part, I had the model number ready to make it easy and quick but was told that they «don’t do part look ups over the phone this time of year, I have other customers» and was promptly hung up on. It was a bizarre situation. I get it if your busy, but I’m not driving 30 minutes to see if you have what I need. You should be able to do this over the phone in a few minutes or take my info and call me back when you have time. If that’s how you want to do business, great, but you should still not basically say «your not important» and hang up. All I can say is I hope this was an employee and not the owner…