The Laundry Room

I’ve been a customer at the laundry room since they opened. I’ve always been happy because they are so clean and neat but today I experienced something very rude (around 11:30 am) with a young woman from their staff. I needed change for a 10 dollar bill so I go to the counter and stand there and this woman is on her phone, talking like no tomorrow while I wait and wait. I turned around and made eye contact with her and she didn’t bother asking me if I needed help or anything. She kept talking until I waited for like a minute and shouted that I needed help. She came over and didn’t apologize or ask what was the matter? She was silent and I went ahead and told her that I needed change for singles. She gave me 2 five dollar bills so she was obviously not paying attention to me because she was still on her phone. I went ahead and repeated myself and she was still silent and I said Thank you even though she wasn’t communicating with me. She didn’t say a word. No response or anything. She just walked away and kept talking on her phone. I felt so disrespected. I love the laundry room but I rather avoid experiences like that on the long run and might end up switching to another laundrymat. Customer Service has definitely changed.

I have been coming to this laundromat since they opened, maybe 2014 and I love it. This place is always clean no matter what time I go to wash my clothes and the staff is always so friendly. They have outside sitting, magazines, TV for entertainment. I love and totally benefit from their promotions. Every $ 20 I load on my card I get $ 2 back; I have never seen this elsewhere. Lastly, this is also the only place I know that they offer 3 rinse cycle standard and the heavy hot and hot cycles are actually hot. I have never encountered any issues with any machines or my clothes. Why go anywhere else when even the business hours are so flexible with my schedule. Totally love my neighborhood laundromat.

I live very close by The Laundry Room, and probably visit at least once a week to drop off laundry, and I will periodically use their machines to wash towels or linens. The employees are friendly, and the business itself is extremely clean with working machines. Every time I have dropped off laundry, it is ready within a few hours and they always call to tell you when it is time to pick up. There are a few things that they need to improve upon, however. They only accept cash, which can be a bit of a hassle. It also surprises me that they do not offer wifi as a free service to their customers, given the fact that some people will spend a significant amount of time doing laundry. The thing that probably annoys me the most would be that they do not wrap the clean laundry in plastic before they put it back in the laundry bag. Every other laundromat that I have used in NYC does this, and it makes it easier to unpack the clean laundry when you get it home, not to mention it could be a bit unsanitary (not sure if they wash the bag). My rating would go way up if they just made some minor changes!

The absolute best!
This is one of the best and cleanest Laundromats in Astoria. They offer to do your laundry for you if you cannot or do not have enough time to do it yourself. The price is about one dollar for each pound of clothing that you drop off. I really like the girls that work there they’re always friendly and nice. Definitely recommend this as one of the nicest cleanest places to get your clothes washed.

This place is great! The machines are new, it’s super clean, they have a restroom, TVs, chairs, magazines, outside seating. What more could you want?!
Well, I would not want to pay for the card to use the machines first of all. But the prices are reasonable after that. There is a $ bonus if you add $ 20 value to your card.
I have never seen a machine out of order here yet and the staff is very friendly. A+

Definitely a good laundromat. Everything costs something here though, which I don’t like. My old laundromat was clean and had brand new machines, they took quarters and the price was better. Oh well. I’ve been here twice, and will be back again.

The place looked very clean. It’s very spacious. Machines are less expensive, though slightly smaller than their area competitors (so one isn’t really saving any money, especially considering the card you must purchase to use the machines). Definitely the most modern of the three laundromats within a six block radius on that street.
However, for someone who lives multiple blocks from them, and would only use this laundry as a backup, having to pay $ 5 for a card you aren’t likely to use repeatedly doesn’t fly.
Add on to this how:
— the card machine doesn’t take credit/​debit cards
— the card machine will only take $ 5 bills when buying a new card
— the register wasn’t stocked with said $ 5 bills
— the young female staffer changed out my $ 20 without informing me of this $ 5 exception (though I clearly asked for change to get a new card)
— the young male staffer informed of the $ 5 exception as I was trying to load $ 1 bills into the machine, then turned away when I informed that the register didn’t have $ 5 bills
Then the cherry on top: schlepping multiple blocks with 50 lbs of laundry, loading it all into machines, only to have to load it all back into bags, and schlep twice as many blocks to another backup laundry, all of which could have been avoided had the staff greeted a new face, or intervened during multiple opportunities to assist someone who was obviously getting their bearings.
I would have been fine going out to get $ 5 bills, had I been told before loading my clothing, and being given change the staff new I couldn’t use.
I realize that you’re only going to get a certain level of assistance at most laundromats. However, if you’re providing a modern laundry geared toward the modern professional, give the level of service for which such a venue calls.

Fast turnaround, neat folding, friendly staff. The clean space will tell you know what they are doing and take pride in it. The ladies are friendly, prices are comparable to neighborhood for letting them wash at $ 1/​lb.

I love this place and am so glad it has opened up right around me. Tiana is such a nice young owner who really is thoughtful with how she speaks to her customers. The space is beautiful and airy so it makes doing laundry not a drag. There’s a magazine selection, TVs, along with a nice bathroom. They do AWESOME promotions (punch cards, $ 2 for every $ 20 you put on your card, along with affordable soaps just in case you don’t feel like dragging your butt to Duane Reade). I’ve compared their machine costs to others around the neighborhood and TLR is actually very competitive despite all these luxurious space + amenities at their location.
I honestly look forward to doing my laundry and speaking to the lovely people who work here. It’s places and locally owned businesses like The Laundry Room that makes a neighborhood great.

No more hassle with quarters, I love that you can just put money on their card and reload as needed. Plus, it’s very clean and even when there’s people doing laundry, there are still enough machines so I’ve never had to wait for a washer or dryer.

Cleanest place, brand new machines, and not expensive. I drop off laundry & do my own.

This place is really nice and clean. I actually walk past two other laundromats before I come to do my laundry here. I don’t use their drop off service, just because I don’t like someone else doing my laundry, and I don’t have dry-​clean only clothes, so I can’t comment on that. But, this place is quite nice.
They have three sizes of washers (1.95, 2.95, 3.95 pricing) and one size dryers as normal (25 cents per 8 minutes).
They are constantly cleaning the machines, for spills and lint and anything that might happen in/​on the machines, so that’s really nice to see. Everything is kept super organized and tidy; they’re always lining up the baskets.
It gets very busy here on a Saturday and Sunday morning, and they only have 5 seats to sit in while you’re waiting, but standing for 25 minutes isn’t terrible. There’s also three TVs that have some basic TV shows on while you wait.
There is one medium size washer towards the back that for some reason takes longer than the others, must just be a clock or timing error in the machine, but an extra 5 minutes of swishing your clothes around doesn’t really hurt.
Plus if you really want, there’s a bar across the street you can run to grab a drink while waiting, or a deli on the other corner to nip in for a snack or soft drink.

I’ve been using their drop off service for a few months and have been meaning to write this review for some time. The staff here is very friendly. I can always count on them to get my cloths cleaned, folded and back to me quickly. It’s so convenient. Highly recommended.

Best and cleanest laundromat around! Thumbs up to the management!
Staff always acknowledges the customers, as soon as they walk in, they wear gloves when they’re doing drop-​off services, and make sure that the store is clean. Way to go!

This place is perfect! The staff is so friendly and considerate. The store is always so clean and bright, I don’t mind waiting inside for my wash to finish. They also have a fantastic drop off service! There is no comparison in the neighborhood — so glad to have this place around!

So glad the new old place is back. Love it. Folks are nice and the place is always super clean. And, it’s so huge it’s never crowded, unlike the others in the area.