Equal Carpet

YIKES! I walked in to get something the lining to go uner a rug. Easy enough, I pay $ 30, they say they’ll have it delivered the following Tuesday. They proceed to not deliver on Tuesday, or the 3 subsequent delivery times we set up over the phone. They wouldn’t pick up the phone during business hours, sometimes the woman who answered the phone was rude to me… it was not good at all. I probably called their store 20 times in a week and a half before I got the lining delivered. Very, very, very frustrating.
FULL DISCLOSURE: When they delivered the lining, they handed me $ 15 bucks back. And the guy seemed sorry on the phone the last time I talked to him. I debated writing a review because they did give me a discount and I got the product delivered, but that doesn’t make up for the frustration of setting time aside to be at my apartment for a delivery that never comes, or calling a business only to have someone be short and dismissive on the phone with you.

This place is probably the worst business I have ever dealt with. The owner, S, is rude and belittling. My agency purchased a bunk bed for my kids on a Friday and it was supposed to be delivered 4 days from when it was purchased (Tuesday). Well… it wasnt.
Matter of fact, when calling to inquired about it Tuesday morning, a woman answered the phone and said she had no idea what I was talking about. She said that «S» would call me back but didn’t want to take my number. No one ever called back. I called later on that day, «S» answered but said he couldn’t tell me when the bed was coming… WHAT?
He gives me this story how the bed has to be delivered to him then to me… and that he will called me. It sounded just fishy.
Next morning, Wednesday, I call to inquire about delivery… you know… since people have a life. He gets loud with me saying «I HAVE YOUR NUMBER AND I WILL CALL YOU WHEN MY GUYS ARE GOING TO DELIVER» and wouldn’t let me get a word in. That was it.
Later on, I receive a call from him and pass the phone to my husband (because I was over this guy) and surprise… he is passive and wants to tell us that the bed will be delivered the next day (Thursday) at 2pm.
Well… Now it’s Thursday, 6pm, I have spoken to «S» twice and he told me that he couldn’t tell me when the bed is coming and once again, keeps getting loud with me and talking over me. I give up and tell my husband to call at 5pm.
And to no surprise… he gives my husband a different tone and tries to appease him by saying he will call back in 5 minutes to find out what’s going on.
How do you not know what is going on? He took the order, cashed the check, and is practically the sole employee and owner.
Again… it is 6pm… never got a call back and now I’ve tried to call back, I guess it’s closed or he is avoiding my calls since they have caller ID.
Just terrible, terrible business. It seems like a big scam. I’m sure they cashed the agency’s check already. I wouldn’t recommend this place even if they gave away stuff for free.
Be warned

From Manhattan and headed to queens for wall-​to-​wall carpet. Carpet Time was featured on Unilocal with great reviews so felt sure I’d find what I needed there. However, the plush hypoallergenic carpet I was looking for was going to cost me close to 2k for a small room. I could understand their good reviews since the two people there that helped were very professional and courteous but the rug options they showed me for under my budget were just horrible. Rash-​inducing horrible.
Walking toward the subway I noticed Equal Carpet across the street and decided I might as well take a look before going home.
They had many great rugs and the one I selected was nicer than the 2K option up the street at Carpet Time and ¹⁄₃^rd the price! Gave half as deposit and within days they were in the Upper West Side. Despite the snowstorm they made it as scheduled. Siam, the owner or manger, was very courteous and called several times to confirm the delivery/​installation.
It took about an hour and the two guys installing were very professional. I’m just completely happy with the whole thing.
My advice if shopping for a rug… come to this place last after browsing around because you’re likely the get something much nicer and at a better price.

This place is BAD. They took my carpet for cleanings d never brought it back. Their number was cancelled and when I finally got the new number,
They never picked up or returned my calls when I came to the shop, they were telling another customer that «sorry but you carpet never came» so he had to pick one from stock to finish a job. The lady said to the employee «now he wants this other one» as blaming the customer for changing his mind. Ugh. So bad!!! I hope they in fact drop off my carpet after they help this poor guy. For cheap carpets you’re better off going to the I won the strip mall by toys r us.

Paid cash. They missed two appointments. Then after coming they never finished the job. All i get now is the runaround.

This day started out on a harmless trip to 23^rd street home depot. After perusing the carpeting selection, I was able to grab a rep. Turns out the manhattan store doesn’t carry any stock. So *EVERYTHING* is a special order. We’re talking two weeks here. Since that wasn’t going to work, I asked for alternatives.
Outer buroughs, no problem. So they sent me to LIC. On the R train I go, absentmindedly getting on the N train. You know where this is going, don’t you?
It’s an adventure, that’s what! Ok, lost in Queens but strangely I find myself on Northern Boulevard. Great, fire up Unilocal,triangulate location, grab cab, and we’re off!
A few minutes later I’m at home depot. Great! Waiting, waiting… track down the carpet I want. 20−30minutes later, I get help. Ummm… we don’t carry that color. Out of stock. Where can I get it, I ask innocently? Flushing. You should go to Flushing. God, this is getting bad.
Hey — the rep pipes up — you should try Equal. They’re right around the corner, near the train. Really? I’m incredulous, that sounds perfect.
And so I walk, and indeed it is right next to the train, so I walk in.
Nice store, clean, full of carpet. They have stock! Great.
I talk to Siam, the owner. Very nice guy. Friendly, helps me asking useful questions. I actually don’t think this guy is trying to scam me. He just seems great. What’s more he quotes me a price which includes carpet, delivery and installation — TOMORROW! This is just what I wanted to hear. YOu know… maybe when something seems to good. Ah well, this is urgent. I give my card, sign, and get my receipt.
Next day Monday, I call up Siam. Same guy picks up, so I’m happy about that. He says they delivery guy is on track, and will be there in 30 minutes. Wow, I thought, on time too!
Up comes the installation guy, and he measures out the space. I’m all setup and ready for him, so no worries. He measures, and asks me how I want things, and then goes back to the truck to get the carpet.
Shortly later, the banging begins. He cuts, he clips, he staples, he pounds. At some point I think half of my loft is disintigrating, completely obliterated by the destruction. What do I expect, I should have vacated. After an hour or maybe 1 ½ hours, he tells me he’s done, so I take a look. One piece he overlapped over one of the stairs, so I asked him to fix that. But meanwhile the storage cabinet does not open, and when I pull the trapdoor, the carpet is all cut jagged and screwed up.
I convince him it needs to be fixed, and he pulls off the carpet on that spot and fixes it. I come and look again, and though not perfect, I feel I’ve asked for a lot now, so I settle.
With piles of carpet, and white carpet material all over the place, he seems to have no interest in cleaning up after himself. I don’t know why but I felt the need to tip him anyway, and then shuffle him out.
I immediately get down to work, cleaning, vacuuming, and so forth. It’s then that I notice the whole front edge is hacked together in a stunningly bad fashion. The lip is sort of hanging off, and overlapping the corner all crooked.
After an hour, and cleaning all the scaps, I decide to table fixing the remaining edges until the next day. it sort of lingers there, and bugs me how crooked it all looks.
Next day I spent another day taking off the edge trip, cutting the carpet with scissors, and reattaching it. It wasn’t *THAT* hard and I’m not carpet pro. But the carpet itself was simple not cut straight so it couldn’t fit under the lip edging right.
In the end I think the installation guy really had not done many installations, and honestly the price was very inexpensive, so as they say in most every business, you get what you pay for. I was happy I got very nice carpet, delivery was timely, and the owner was straightforward.
But beware the installation. Ugh.