Richard Francis Salon

I tried this place twice and wasn’t impressed.
1) I paid way more than I expected to. Maybe it’s me but I really dislike places that charge extra to dry your hair. I have paid much less for much better service at other salons.
2) During one of my visits, my entire cut took place at a station that hadn’t been cleaned after the previous customer — their hair was over the floor and counter. Gross.
3) I was on time for my appointments, but had to wait 15 minutes at one visit and 20+ minutes at the other visit. I was also kept waiting between my color and cut.

Renee at Richard Francis is the best! She is so sweet and cuts my hair exactly as I would hope. I also appreciate how friendly the receptionist and other hair stylists are. And the women who wash your hair are awesome too – they take their time and give a nice head massage! I highly recommend Richard Francis Salon, especially if you like Aveda products!

WOW! I just had THEE best haircut from Renee! I am really bad when it comes to figuring out what style I want. Renee had so many great suggestions! I ended up with some low layers and bangs. LOVE it. I cannot wait to go back… I might even try adding some color next time.
***note– the spa and salon do not take a tip on credit card, so make sure to bring cash for tipping!

I had the Groupon for the Richard Francis Spa and booked a hot stone massage (willing to pay the additional amount over the groupon).
First of all, let me tell you that Mary provided a very good massage. The massage was nice — unfortunately, in no way was it a real hot stone massage. I’ve had several hot stone massages — which are my preference because the stones help me stay warm during the massage and when done right the warm stones placed strategically throughout the massage make it very relaxing — and instead this was a regular massage where once in a while a luke warm stone would be used to rub a muscle. I don’t know if the «not groupon» hot stone would have been better with maybe someone who specializes in it.
When I was greeted (not by Mary) — it was in a very small entry foyer and I had to sit several minutes into what should have been my massage time while the worker handled the transactions of someone leaving even though I had been there for quite a few minutes. It was obvious that she was the only person that could handle payments and appointments, while also working in one of the treatment areas. I was asked to pay ahead of time because she wasn’t sure if she’d be available after my treatment to be at the desk. I also provided a 20% gratuity for Mary (ahead of time) based on the full price of the massage, I hope that she got it.
I definitely felt like I got the «groupon treatment» even though i was paying extra for a treatment.
Additionally, the massage room was exceptionally brightly lit when I entered and undressed but the lights were turned down once the massage started. Finally, and it is a preference again — the massage table wasn’t warmed and Mary had a small table fan blowing in the room. Add in the unwarmed massage oil (which was dispensed from a large gallon jug on the floor which I could hear clearly when it was «pumped») — I was essentially cold the entire time.
Unfortunately, although a local resident to Ashland and sometimes client of the salon, I will not revisit the Richard Francis Spa and have already mentioned it to several of my friends.

i have been getting facials from Kathleen for years. I always say she «gives the BEST FACE» :o] You will walk out feeling like your skin is brand new.
The Spa is coming up on its One Year Anniversary and will be planning promotions you’ll definitely want to take them up on.

Note: This review is for the Spa at Richard Francis, based on one visit.
You should introduce those stress-​induced knots in your back and that old back sprain you’ve been carrying since winter of ’98 to Anna. Anna is a sweet Russian lady who will make sure you suffer a little bit in the short term to clear the problems in the long term. If you just want a massage, you will just get a massage. But if you want therapy, you’ll be thankful to her for a long time. Go see Anna, withstand a little pain against those tight spots, and you’ll feel the difference.
The salon is clean and full of educational materials.

I got Groupons for my daughter and I to the spa. While I was getting my Vitamin C facial I loved it. There was much massage including arms, shoulders, neck, and scalp. My daughter got the less expensive deep pore facial; they both took the same amount of time, which seems fishy, but maybe I had more expensive products used. I felt so relaxed and content during and after my facial. For some reason the esthetician did not clean off the final mask from my face, so I was picking white bits off for a while. The worst part was later that day and the following couple of days. My wrinkles –especially around my eyes seem more prominent. I know that facials are not miracles; they don’t eliminate all wrinkles, etc., but to appear more dry and damaged is distressing.

I’ve been going to Richard Francis Salon for years and have had a great experience every time. I always get exactly what I’m looking for, and always get input of what will «look best» and I always come out 100% satisfied.
They’ve done my hair, and sometimes make-​up for all my special occassions. I even brought in a picture for prom and my hair ended up looking exactly like the magazine.
I’ve had my hair dyed, highlighted with added low-​lights, and it’s always come out looking amazing. People actually think it’s my natural hair.
I’ve recommended my friends and everytime I get a coupon for my next visit. My friends love it and I get a discount, it’s a win-​win situation.

I had a $ 50 gift certificate for an aveda salon and chose Richard Francis as it was the closest to me. It is very hard to find. Even my GPS didnt find the right location. I had to call the store and get help. It’s in a kind of out of the way small strip location.
I was greet friendly but then told that the stylist who was going to do my hair could not because she didn’t know how to use clippers or do men’s cuts so I was put with someone else.
The stylist was quiet yet friendly and did an amazing job on my haircut. It looked very good actually.
The salon is small and not decorated as nicely as you would think an Aveda salon would be. My haircut came to $ 25 and I gave the other $ 25 from the certificate to the sylist. She never really even said thank you or anything like that.
And I was not asked if I wanted to book an appointment or anything.
Overall I felt like I was bothering them by coming in and needing to get a haircut. Maybe it was because I had the certificate. I dont know. The stylist did a great job overall, but the atmosphere of the place makes me not want to go back.