Embassy Suites Dulles – North/Loudoun

When you call to book reservation they connect you to answering machine. They do not call back. I tried again a week later, same thing. I called 3 more times… Guess they don’t want business.

This is by far the worse Embassy Suites we have ever stayed at. The hotel is so disorganized and not very clean. We are diamond members and booked several rooms for a longer stay, needless to say we did not get the rooms we booked and the hotel made no attempt to correct their mistake. We booked a king suite with the 8 person conference area, we got a standard king suite. Their excuse was it was not available so therefore they are not charging us for it (although price is not an issue, we are willing to pay for it hence the reason we booked it) and once it’s available 5 days into our 10 day stay they can switch us. On day one my kids and I are at the managers reception when a group of ladies arrive with penis straws (I assume a bachelorette party) and stand in line in front of my kids just flaunting their penis straws while they wait for their drinks. This is not Vegas and even after I informed the front desk staff they simply asked the group of ladies to sit closer together so their inappropriate straws were not as visible. Umm… this is something that needs to be enjoyed in your room not a family friendly lobby of a hotel. We also requested a shuttle ride to dinner for 6:30 and at the suggestion of the front desk staff to arrive a few minutes early we arrived at 6:20 and waited for the front desk staff to find the driver, 6:50 and still no driver I ended up driving my family to dinner myself. Upon arrival of our room I notice the bedding was not changed from the last guest as you can see the wrinkles from the last guest. The sheets and pillow cases were not nice and crisp but more disheveled with housekeepings best attempt to straighten it out. Night two my son decided to sleep on the pull out sofa bed and upon removal of the cushions we discover chip crumbs all over the bed. Disgusting! The elevator was a mess as well from someone spilling their snack all over it and the next morning it was still there. The back entrance had cockroaches crawling on it, I can only imagine it’s in the hotel as well. We maybe checking out early and moving to another hotel. This stay has left a very bad impression of Embassy Suites for me and my family. I will be contacting Hilton Honors and having them find us new accommodations as these are unacceptable.

We chose this hotel as a mid point between Alexandria and Luckettsville. The hotel itself is very nice. It’s an interesting layout where the rooms are facing inward and overlook the main room which includes a restaurant and checkin. The fountain was nice. I did the pre checkin and was able to pick my own room so only needed pick up keys at checkin which was very convenient. We ate at the restaurant for late dinner one night and breakfast at the buffet. Both were excellent. Recommend steak and cheese and fettuccine. Probably the best hotel breakfast I have had. Lots of options. They even have made to order omelettes for free. The room was very soundproof. Really liked having the separate bedroom as I go to bed earlier than my husband. Housekeeping was lax which I told the front desk; missing towels and glasses/​ice bucket not serviced. If I had a major complaint it’s the bed. It was very bouncy and not up to the standard I have experienced elsewhere. Beds are subjective however so it may work well for others. Front desk did say they were due for replacements. The staff overall were very nice. If they change the mattresses out we would definitely stay again.

As I sit here eating my breakfast. I come upon multiple hairs in man of my dishes. Now I know for a fact that my hair isn’t 4 inch so it must’ve been the Chiefs. There was hair in my omelet and my potatoes!!! Plus I also found a dirty towel in my bathroom before even using it. Lastly, we were told to unplug our bathtub because it leaked into the bathroom below us. Not a place I would want to bring my family spouse!!!

This has been a very good stay. Friendly staff, helpful front desk. Clean, nice rooms. FREE happy hour with snacks, FREE breakfast with a variety of food and custom eggs. Definitely worth the price no question.

Breakfast Buffet review: $ 13.50 a person if not a guest. It’s a full buffet… scrambled eggs, sausage, bacon, pancakes, French toast, fruit bar, cereal bar, muffins, 4 juices and coffee. Customized omelet station too! Still the great old Embassy Suites breakfast I used to have 14 years ago!

Great staff! Excellent breakfast buffet and manager’s happy hour reception. The suites are spacious and clean. The location is in close proximity to the Washington Dulles airport, plus shopping and a variety of restaurants. I’d highly recommend staying here if you’re in the area.

Suite was very nice — spacious, clean. Mattress was a little soft, but that was our only complaint. Shower rated a 10 … high shower head (ie above my head, and I am tall) with lots of very hot water.
Breakfast was about two stars… better than some free hotel breakfasts, but not great. Food on the «hot» bar was cool to lukewarm.
They charge for in-​room WiFi, which is just unforgivable in my book.
If the suite were the only thing rated here, it would have five stars — but the combo of mediocre breakfast and costly WiFi dropped it back to 3.

We had issues getting a late night flight at Dulles and had to make a last minute reservation as we were forced to catch a flight in the morning. After having stayed at a handful of Embassy Suites we knew what to expect. The rooms were dated but for the low rate we couldn’t complain. We didn’t get a chance to try the free happy hour or breakfast as we checked-​in really late and left by 5am. The hotel offers a free shuttles to/​from Dulles that you have to call ahead of time. Here’s where our experience went south. The shuttle driver was rude when he picked us up and was adamant that we verified with him the address of the hotel before he took us because there are too many hiltons in the area. Funny thing is I said yes we’re going to North/​Loudoun the location you have printed on the shuttle. He kept reciting the address of the hotel instead and kept asking us if we were sure. Our ride back to the airport on the shuttle was extremely pleasant which is why this is a 2 star review instead of a 1 star.

Staying just one night because close to our relocation from Texas to Virginia. Up late for breakfast which SUPPOSE to end at 1030am. I arrived at 950am and the chef said breakfast was over. When I looked at the hours board, he became my best friend and offered me some pastries which I didn’t want and never offering me anything else. He had to go in back to pour me a cup of coffee. This breakfast crew is LAZY and unaccommodating to their guests. Aren’t they getting paid for a service that’s not delivered? Shame on them. The room was comfortable for a family of four is the best I can say about this hotel.

Where do I begin?
First, the 2 stars is really generous IMHO. I’ve been a Diamond member for many years and this may be second to least favorite stay.
We booked a 2-​room suits and boy is it much smaller than the Homewood Suites. The AC was not operating correctly therefore our room was really hot. Not great for 10M old twins.
Ordered room service. The burger was soooo plain. I mean a leaf of lettuce would be nice or even cheese? I was too exhausted to say anything. Do yourself a favor and walk to Five Guys behind the hotel.
We requested extra towels but didn’t receive them so I called the front desk. Several times. On the phone there’s no option for housekeeping or the front desk. So strange.
I will say they do a decent breakfast. Next time I will stay at Homewood.

Although we are regulars of many Hilton properties, but not this one. The reason was that my plane was delayed in Chicago, and because I need to pick up my dog the next day. Rather than driving back to downtown DC, I chose to stay near the airport and drive to Leesburg to pick up my dog.
The night receptionist was great, he was cheerful and helpful. I was fussy about having a quiet room, no problem. Being a Hilton Gold member, free wifi, complimentary water and snacks and breakfast.
The suite was big enough for a family and it was very quiet. No hesitation of staying here if I have an early flight in the morning.

Not a bad spot considering it is near an airport. Several meal choices next door (walking distance) and two grocery stores within 1 mile. Easy access to 28, 7 and Dulles Airport. I stayed here for 12 nights. Happy hour was always relaxing, the staff was always in a great mood and eager to help and the breakfast choices were always fresh, ready on time and an excellent value for the price (compare to nearby alternatives/​Fairfax county). They do host school tours some nights which can clog the elevators early or increase noise at night but 11 – 6 I was never disturbed and the rooms are setup to enhance that with bedroom deep in the room with a thick door. Yes children run, hit buttons and act out sometimes but that was more a reflection on parents rather that hotel staff. Indoor pool with sliding doors to an outside patio and a gym with treadmills, elliptical and free weights. I’ll definitely stay here again if I need to stop in Loudon County. Parking lot is safe and isolated with only 1 real way in and out. I kept my motorcycle parked there and had zero issues.

Nice place. good places to walk for food and bars. Try the pork pops at the V-​bar.

Simply horrible.
did a fabulous job assisting my sister with booking a block for her wedding; unfortunately they could not control the establishment (or it’s employees) who were absolutely the worst group of people I have ever encountered in the service industry.
The room STUNK of cat piss (you know that smell) and they refused to move us! At 3am they told us our only option was to take their ‘complimentary shuttle’ to another location. We were with a wedding party and they had already checked into other rooms and we had group events starting in the morning.
In the end, they had other rooms — they finally moved us after an hour of going back and forth! The manager I spoke to on the phone was horribly rude — after waiting 30 minutes to speak with her she told me to take the room at 50% off or LEAVE. Unbelievable.
To top it off, we only got to sleep for 5 hours before check out and they still charged us full price for the second room. You get what you pay for with this craptastic, DIRTY hotel.

Not a bad hotel. However, fire alarm went off 3 times at night and the staff were utterly useless — didn’t seem to know what to do and none of them took charge of the situation and told people what to do, and the firefighters didn’t do it either. (There was no fire) Gym is the usual so-​so — dumbbells with stupid big plates (tough to do anything with those) and cardio machines (waste of space for Crossfitters). Rooms are suites, not badm nothing special. Reception was not bad — bev and nosh appreciated. Not a bad place for a business trip.

Ashburn is pretty much a giant sucking hole, so the fact that this Hotel is so close to the Datacenters, Raytheon, and other things is helpful. The staff are great, and will even give you rides in the little van.
The best part, the omelets and eggs in the morning are cooked with coconut oil which makes them both delicious and nutritious. The Gym has a foam roller and yoga ball — plus free weights. Very helpful to me! The Lobby Wifi works but is kinda shitty.
My only complaint is the lack of control over the elevators — Keep the damn rugrats outta the elevator. It sucks to come back from a long day in a DC to see some 8 year old punk that pushed every button in the elevator. Once I admitted I snapped and said, «If you even think about touching more than one button — you won’t be getting off this elevator the same way you got on.» Needless to say — empty threats do work on 8 year olds! Staff, please find the parents and reprimand them or something — 2 weeks of that was getting old.

It’s Ashburn. It’s an average hotel and average for an Embassey Suites. It’s on Waxpool so you can’t walk to much of anything; not that they’re are any sidewalks in which to facilitate walking in Ashburn, VA.
No real issues here, just underwhelming for a chain I normal enjoy. The atrium is too dark and foreboding to capture the feeling that Embassy normally conveys.

I recently stayed for 4 days here on business in a 1-​bedroom suite. The hotel is fairly new and very clean. I had no major complaints about the place. It’s a step up from the Hampton Inns and Marriot Courtyards that I’m more used to. The condition of the bathrooms is always a good test of how clean a place is and mine was spotless.
I was a bit concerned about Internet access (the web site is confusing) and was told there was free Wi-​Fi in the atrium/​lobby in addition to $ 9.95 a night service. However, all the rooms face the open central atrium anyway so I had no problems picking up a free signal.
The included breakfast has a ton of choices available for every taste. From healthy fruits and cereals to bacon, eggs, sausages, French Toast, etc. There is also an omelet station where the staff will whip up something to your liking. Don’t forget to leave a tip for this service however!
At 5:30PM, there is a «manager’s reception» that is free. The foods include party appetizers like nachos w/​salsa, mozzarella sticks, veggie platters and other finger foods. Good for a snack but unless you’re a light eater, you won’t be able to make a full meal of it.
I was a bit surprised at how well appointed the gym was. There is a rack of dumbbells up to 50 lb with two benches. Three treadmills and three elliptical are available. The gym was basically my private room the three nights I spent there. I guess no one wants to work during a vacation!
A decent sized pool and hot tub completed the workout facilities. Again I had the run of the pool by myself midweek.
All the rooms surround a large open central atrium, a very unique setup. The only downside is that if you’re on the second floor right above the eating area (like I was), the voices of people enjoying their late meals or early breakfast will filter into the room.
The area around the hotel is still being developed so eating choices are a bit limited. I did see a new Indian restaurant and a Five Guys Burger however.
The parking lot is huge but I was surprised at how quickly it filled up. They have no problems keeping the place fully booked I guess!

I personally enjoy staying at embassy suites because they include breakfast. And this locatiion is no exception. All the amenities were present and accounted for.
One of my only gripes is that they are really isolated. There are a few retail/​food places opening up next door but other than that you would really need a car for the area. The upside is they provide a free shuttle for the airport and nearby areas and they are very accomadating when it comes to rides. You just have to be sure to plan accordingly and make reservations for the necessary times needed at the front counter.