Ashburn Family Practice

We were new in town so chose this practice. We ended up going to another practice after my first encounter with the front office staff. Unprofessional and unorganized. Did not even acknowledge me when I came in. This just gave me a real weird feeling in my gut so we decided to go elsewhere.

This office is impossible to call. Calls are answered with an announcement that the office is closed and to call back during office hours even though I always call during office hours. The worst practice of this office is that the office will not be open for business sometimes even when you’re scheduled for an appointment. I’ve gotten an email appointment reminder confirming my appointment date and time. However, the office was not open when I arrived and waited for 30 minutes in case the entire staff was running late. The doctors and staff are fine but it’s difficult to evaluate their care when the administrative part of the office is so terrible. I would not recommend this office to anyone.

I have to write this review as a good citizen. This place is horrible, front desk person is disorganized, if you ask for the manager they keep saying either in the meeting or not in the office. We did out primary check up in here and they told us they will call us in a week or so for report but they didn’t call us for more Than 10 days. Our primary check up report was so important for our work but hey don’t care about it. I asked to give us some specific time, they said only manager knows about that and she is in meeting ALWAYS. Please, save you time, money and effort. They are very unprofessional.