Lowe’s Home Improvement

Good store, good prices BUT it seems like they’re out of 20% of what I frequently go there for

Horrible customer service. I was looking for clear plastic tubing. There were two options. One in a roll the other «pre» packaged coiled up. A guy comes up and asks do you want it cut? I asked the guy (tall skinny with glasses) what was the difference since the pre packaged item was three times the price. All he could say was what a deal it was. (Twice) I showed him the math. All he could say was so you want it cut or what?! I said i need to calculate how much I need. He turned his back and stormed off. What a jerk!!! I had other things to buy but I left the store. Not sure if I’ll ever go back!!!

I normally don’t come to Lowe’s because they always provide me the worst service. But I thought I’d give it another shot I came into this Lowes to get a key cut the lady at the returns desk was very kind and helpful she paged somebody to the key desk I stood there for just under 20 minutes nobody came to help me.
4 or 5 employees walked past me with their head up their butts! Needless to say I walked right out and went to true value. I walked in an was greeted right away. Walked to the key station had 3 keys cut. I was in and out in 10 minutes
I would rather pay double or even triple to go small hardware store were at least people will help you.
Don’t waste your time coming to lowes the have a lot of employees but they try to avoid customers. Even Home Depot is a better option. They are right across the street.

This Lowe’s is staffed with the most clueless and inept people Colorado can find. My saga with this Lowe’s was the biggest slap in the face and an absolute disgrace. Honestly, I do not know how they have managed to stay open, given that their general manger Brandon doesn’t know up from down and his staff are even less competent.
I bought an appliance suite in May and was told that everything, except the fridge was in stock. The fridge, I was shown an inventory screen that had the fridge ready to ship from Dearborn, MI and was given a firm delivery date. The day before my fridge was scheduled to arrive, I still hadn’t been given a delivery window, so I called to see what was going on. They looked in their system and said that they didn’t have any fridge for me, even though I had paid for and had a charge on my credit card for a fridge. What Brandon told me is that Whirlpool didn’t have the parts needed to finish production on the fridge (which was a lie I would hear for the next 3 months, while I waited for my fridge to arrive). What really happened is that they sold my fridge to someone else and because it isn’t a common sized fridge, I had to wait for them to produce another one. When my fridge finally arrived 3 months after I ordered it, the delivery guys from Lowe’s were rude.
Then there was the issue with the microwave. I was told when it was delivered that they would call me the next day to have someone install it (why they didn’t just install it when it was delivered is a mystery). The first person that they sent to install it had no clue what he was doing and ripped the front of my cabinet off from the rest of the cabinets and installed the microwave incorrectly. The guy that they sent to fix it showed up 45 minutes late and didn’t have the proper tools, so needed to reschedule. The time that he said he could come back, I had other plans. His reply? «Well, I’m not here to accommodate your schedule.» No, clearly you are not, seeing as you showed up 45 minutes late. The second time, he is again 45 minutes late, but I had a meeting to get to, so I told him we need to reschedule. When he finally comes, he puts 6 dents in my microwave and didn’t even complete the repair job to the cabinet.
Save yourself the trouble and go to Home Depot. No discount is worth this level of stupidity.

I used to spend a few hundred bucks here every weeks on home improvement projects. Within the past two months something has happened with customer service that is super disappointing. All of a sudden no one who works at this store knows where anything is and most everyone wants to make sure you are having just as bad of a day as you are. My last visit was the straw that broke the camel’s back. I asked Brian (who appeared to work in lumber) if he could make some cuts for me so I could get a 4×8 of particle board into my car. He grumbled and was very annoyed saying (in a very sarcastic tone) that I should buy a circular saw because he was too busy to help. Yikes. I’d give this store 1 star if the cashiers weren’t as sweet as they always are.

I had a great experience at Lowe’s yesterday. My boyfriend and I got a Charbroil grill. I was pretty impressed with the selection. There was a guy in the grill section (wiping them down) that was really handy if we had questions, while not being over-​bearing. The older gentleman who checked us out was so friendly and knew exactly what he was doing. We left with a grill in the box but had to quickly return from the parking lot because there was no way it was fitting in our car.
Nick, who works there, spent about 30 minutes helping us load an assembled grill back into the car. It was so nice of him!
All around great experience.

«F» rating:
Failure to honor extended protection plans and provide LEGITIMATE, HONEST service on a washer I’ve owned less than two years. I purchased a 4 yr «protection» plan.
Fabricating lies to bilk customers out of protection plans while Whirlpool knowingly installed defective bearings which fly apart and cause major damage. No known recall exists.
FACTS.

This is the closest lowes to our place down town, and it’s near the costco we go to…
We have gone and gotten amazing help, even suggesting a repair shop vs buying new.
We have gone and had horrific service. Attempted to purchase an in wall oven. We have 3 options we were considering, hoping for an opinion or assistance in the matter. Alas, it was a 20 year old that really just wanted to be on break that we pulled the short straw, on a Friday before Christmas to have help us…
We decided to go with a certain on, and started the process. I requested install and delivery and removal of our current — non-​functioning, hence why i need a new oven — oven!
What i got was, an oh from our helper and a sigh and humph from the other worker that knew how to set that up. Awesome sauce.
As we are moving through the process, i am told to have it installed i need to have someone come measure. Really — an in wall oven? There are really 2 size holes builders make — one for Bocsche which is super tall and one for the rest… We had the rest…
Ok, fine, we have to pre-​pay for the measurement (crap i tell ya) — and get that back toward our purchase. Fine. Can we get the oven order going since it is a min of 10 days to get this thing. Nope. What? You can’t just start the order and have it confirmed by the installer, measurer guy??? Nope.
So we left, we were ready to drop 2500 – 3000 in a 15 minute sale, alas, they didn’t get it.
We have indeed had good service, our fridge we purchased there about 5 years ago, and before that i called when best buy messed up our washer and said, if you can deliver this exactly thing tomorrow it’s yours, don’t care the price. They made it happen!
Alas, as the years have passed, i feel they are getting less and less interested in the customer.

They sell appliances and home improvement stuff. unless you’re in the market for an oven, then screw off.
I really don’t get why places like lowe’s and home depot sell ovens at all. The websites lists hundreds, the stores have 2 on display.
Ask for info, the sales people bring up the website.
Want it installed, well before they’ll even put the order in, you have to have someone come out and measure (tape measures tricky beasts, so many confusing numbers), adding on a few days to the already two weeks or more lead time (why keep ovens on hand, they last 10 – 30 years, until yours dies).
Oven rant aside, fine place to buy lumber, lightbulbs, and home improvement stuff.

Is this a ghost town, or a hardware store?
I prefer to go to small local hardware stores for sheer convenience, but I won’t hesitate to go to a national chain store if I need things like lumber or appliances.
My first visit to this Lowe’s was a Saturday evening. Firstly, the entrance is strangely placed, and not off Wadsworth. I couldn’t find what I needed nor anybody to help me. Items were mixed up in each others bins and pricing info was missing for some. Oh yeah, the roof was leaking all over so the floor had puddles and about 30 buckets to collect the drips.
I tried this Lowe’s twice more. Once on a Friday morning, and again on a Monday afternoon to no avail (groups of employees gossiping with each other, cashiers that stopped my checkout to discuss plans with friends, out of stock items, and employees with a grudge towards customers who ask for directions to tough to find items).
Save yourself the trouble and go across the street to the Home Depot.

They match prices, which is nice. They do have a large selection. generally prefer Home Depot to the store though.

We purchased a fixer upper which required more renovation than we expected. We were EVERYWHERE asking for recommendations & hunting for supplies. We have always been treated genuinely and with respect here — no fakeness, no bad advice. So, its become our go-​to.

Lowe’s is so helpful! You not only get greeted by whoever is working in the department you are shopping in, but they offer to help you find whatever else you need in other departments. I was given sound advice to my detailed questions and steered to the correct products I needed. I never questioned that I wasn’t getting the exact right product for my project.

Yes, big box stores are evil, and responsible for the death of neighborhood hardware stores. But if you have to go to a big box home improvement store, and these days you don’t have much choice, Lowes is much preferred over the Orange Beast.
Sure, they have the same stock as Home Depot, but their staff are very helpful and, well… present.

03JUL2013
1 star
A complete online order and store pickup FUBAR.
Ordered 2 patio chairs online for store pickup. They cancelled the order because they were too lazy to walk to where the chairs were. And, then, lied to us.
19AUG2012
4 stars
A much better experience.
Another Sunday afternoon and we went to buy a Bosch dishwasher.
The store had the 3 models that we were considering.
The clerk (Guy Scott) was super helpful.
We bought a SHE55M15UC and it was a smooth and easy process.
I checked prices at other stores and Lowe’s had the best price.
17JUL2011
2 stars
Did not have what I was seeking.
Very quiet. Home Depot (3 blocks away) had way more people in it on this Sunday afternoon.

Home Depot is better.

My neighborhood Lowes and by far the best. We have had two home improvements scheduled through this Lowes and they have always delivered with quality contractors and fair pricing. We gave big orange the same opportunity and they failed both times.

The place across the street makes for a great experience here. Make sense?
I visited Lowe’s on Saturday afternoon, right during what I thought would be the busiest hours. To my surprise it wasn’t busy.
The staff was friendly, the store was clean, and I found just what I needed. I may make this my new place to go to in the area for home improvement supplies.

I H.A.T.E. asking for assistance when looking for any kind of hardware parts… I think it’s because most of the people working at the hardware stores are guys and sometimes I feel as if I am getting the silly girl doesn’t know what she’s doing look. I despise that look. Especially from a guy! Sorry my feminist side is showing… don’t hate.
So… while I was here looking for specific bolts and screws for drilling into sheet rock and brick I couldn’t find the exact screw I needed and I didn’t want to ask… Shanette however insisted. But the person who came to the rescue and heads the hardware department was Candy. Yes… a woman!!! Sorry boys, but Candy is the freaking shit! She was incredibly helpful and super knowledgeable and I didn’t see ‘the look’!! So the next time I need some screws, nuts, bolts or other hardware… Candy is who I am going to!