Tires Plus

More like Tires Minus! Took the company Van in for service (oil change, rotation, flat fix) today and I came back to find that they had left my Van unlocked (!!) in the mall lot along witht he 10K+ equipment inside it. They gave me a receipt saying they checked and replaced fluids yet my windshield washer fluid was empty :(. But best of all my Low Pressure light was on because Tires «Plus» never bothered to check my tire pressures after «servicing my vehicle.
Stay Away !

I had a tire that needed to be replaced after determining it couldn’t be repaired… almost $ 400 but that’s what you get when you have a sports car… they told me it would be shipped to them in 2 days, ok great. In the meantime I had a 40 mile round trip commute to work on a donut, ok great… except that come Friday when tire was supposed to be in found out it hadn’t been ordered yet… not so great…3 days later I get new tire, yay…
1 week later… I end up with 3 small nails in a cluster in, you guessed it, in the tread of my brand new tire. «We can’t fix it, there’s too many nails close together, but we have one in CA we can ship here in 3 days» No warranty, no offer to reduce price, no customer service… just… hmm, yea, you’re screwed, give us another $ 400…
Went to the Big O just down the street, told them the story, they pulled off tire and said «yeah, we can fix that no problem» …20 dollars later I’m rolling down the street with a perfectly good tire…
F-​U tires plus… you’ll NEVER get my business or any of my friend’s or family’s business ever…

These guys are great! Very professional and friendly. Didn’t try to sell me anything I didn’t need. Tires I wanted actually on sale! I have used them before and have always had a great experience. I would defiantly recommend them.

Friendly and helpful staff. Took great care of my car and so fast and efficient work. Shop around, they price match.

Called twice to set up appointment. I their recording they say your time is important but they but you on hold and never get back to you…
Guess I need to go else where

I went in for a oil change this morning. The guy asked if I ha appointment I said no. He said he could not get to me today. Mean while all 8 bays were empty and a working was smoking out side. When I got home went on line and was able to schedule appointment for today. after reading all the reviews I will not be going to my appointment.

Great experience. I knew I needed 2 new tires and found a good price on their website so I made an appointment. First time going here and kind of expected them to try and upsell me to something else but they did just the opposite. She looked to see if they had something else on sale to save me some money. I ended up getting the tires I found online with no hassle and got an oil change for $ 20. I was out of there in 1 ½ hours. Very happy.

I needed four new tires so went online. Discount Tire only had two of the brand I needed at the nearby shop. But TiresPlus had four. The price was quite reasonable. Online it was $ 333 for four but then must add for exchange fee balancing and the like plus tax. It came to $ 425 which remained very reasonable. Out the door for around $ 100 a tire suits me just fine. Anyway online I made an appointment for the same day. They emailed me to confirm the time. I went and it took about an hour. I have no idea about any of the complaints but at least for me on the tires it was smooth as silk! I waited there and after payment drove home. All that was suggested was an alignment check which could take place at another time. Since I have an existing repair shop for my car I accepted the suggestion though would deal with it at my existing shop if needed. Anyway service and timeliness were just great. Only thing I noticed was a standard language on the receipt of notice of the increase in the estimated price. To me there was no increase though the estimate was just for the tires not scrapping the old tires or tax so I guess that is an increase. Overall I am pleased with the shop and the online process. By the way at Discount Tire an equivalent tire change would have been a bit more so I’m pleased as punch! They do have other services so I can’t comment on those but for tires I am very happy.

Went for an oil change and brake lights out. Quick and friendly service with no over sell. Up front and honest pricing

My mom took her car there today. She was having rotor and alignment issues. We specified that we did not want any work done today but just wanted the estimate. They offered to do a free alignment check and we said sure. They wanted my mom to sign a paper saying that they can do the free alignment check. She signed it but didn’t realize it said that if it needed an alignment they would perform the alignment. My mom tried to call the store several times while they were inspecting the to see if it was finished. Each time she was put on hold for at least 5 to 10 minutes. She ended up hanging up each time without talking to anyone. We ended up just going back to the store to see if the car was finished. They were finished with the inspection and after waiting about 15 minutes the sales desk guy finally showed us the estimates. We wanted the car back so that we can talk to my dad about what needed to be done. They took it upon themselves to do the alignment at that time. We waited for a half hour and was wondering why it was taking so long. The sales desk guy said the mechanics were almost finished with the alignment and then we could be on our way. We told him we did not want it done today. However, the guy pointed out that my mom signed the paper saying it was alright to do it. She didn’t realize she was giving them consent to do the alignment. The sales desk guy had no remorse or apology. He just made sure to point out that my mom did sign the paper giving them consent. We ended up waiting another half hour until she got her car back. She ended up paying for the alignment which was fairly reasonable at $ 80. They also were nice enough to give her an estimate on lots of things that could be wrong with the car that added up to over $ 1000. I was not happy with the service and neither was my mom. will never ever be going back there again and will certainly not be recommending them to anyone.

Well they saw me coming a mile away. All I needed was a tire rotation (covered under warranty because I bought my tires there) and an alignment. I received a call an hour after they got my car for its appointment. The man said my tires were too bald to rotate (they are 2.5 years old) and it would be illegal for him to work on my car and the warranty is voided. Boy I must look like a dumb woman!
However I took my car, not without him making a comment «if you would have aligned your tires the last time you were in and it was recommended they would be fine…» Bull crap!!! The last time I was there they told me all was good and I didn’t need an alignment.
Anyway I took my car to brakes plus and asked them to do the same. They did it, treated me with respect and it was cheaper to pay for the rotation and alignment then it was to only pay for the alignment at tires plus.
I will never go back to a tires plus. I have used them for 15+ years. When I lived in Atlanta they overfilled my AC causing it to break. In longmont on an oil change they failed to close my air filter properly, and now in Arvada they lie cheat and steal to get you to buy tires. I called my dad and asked him if he was still taking his car there and he said «no they always are trying to sell you new tires when you don’t need them!» So I finally am listening to all my friends that have said they are a crooked business and I will never go back.

I Have a 2001 Subaru Outback that I, very regrettably, agreed to have work done on from Tires Plus in Arvada. Here’s the condensed version–
Kellan and Jeff were friendly, not necessarily knowledgeable, and really tried to help, but the truth of the matter is this shop is dangerous to have your car worked on. They replaced the rack and pinion, power steering pump, a cv joint and performed maintenance work, etc.
Travis, the store manager, irresponsibly told me let the power steering pump brake in, the first time I tried to take it back. I don’t know of any car that it suppose to make grinding noises when you turn the wheel. The engine was overfilled with oil, now it leaks and needs a rebuild, but no one working there will admit that, the rack and pinion still isn’t right after 2 months and many trips back to Tires Plus, my mechanic tells me it was completely unsafe to drive (a major bolt left loose), and how did they not see that. It wasn’t the transmission mount failing.
The corporate office has agreed to a refund, but now I am left with a car that, quite frankly, I don’t know what to do with,

Awful. Just needed a flat fixed. Was told on the phone it would be free since I bought tires at this location. Upon arrival I was laughed at for double checking that this was free and then browbeat for not getting road hazard coverage. Head to discount tire, folks. Tires plus is a joke.

Maybe I haven’t run into the bad guys cited here yet. I’ve mostly had my customer service done through Kellan, and he is amazing. Mechanic Jeff seems pretty competent too. My oil change yesterday did take an hour and 15 minutes, but he told me that when I dropped off the car. And he was right on to within 5 minutes, so I walked over to McDonalds and worked while they fixed my car.
They did find some brake issues, but they were very respectful and not at all pushy when telling me about the work they recommended. And I needed new tires (which I suspected when I went in) and they ordered them for me for the next day so I could have safe tires for my road trip this weekend.
The work they have done for me (tires on both cars, alignments, oil changes) seems to be good so far. And what oil change place does not recommend a new cabin air filter?
Honestly, I was afraid to go here based on the reviews. But so far, nothing but good experiences. If they had free wireless in their waiting room, I’d give them 5 stars.

At first I thought I’d found the best place ever because of their online program. You just pick your tires, print the quote, and schedule an appointment. Online it said my appointment would take 59 minutes and that my quote for new tires PLUS labor was $ 397…which isn’t a bad price at all.
I arrive right on time for my 1 o clock appointment, and just like anyone else I brace myself for the bombardment of upsells. To this day (this was a month ago) I have no idea what the heck he was trying to sell me – and I know a bit about cars. From what I can discern it was some sort of sub insurance for my tires (other than the warranty?) for an extra $ 80 a tire. OF COURSE I said no. Anyways I drop off my keys and the employee looks at the sheet he has (I’m assuming from my online appointment) and asks when I would like it done by. At this point I’m confused because the internet said an hour and I was planning on going and getting some lunch. So of course, being nice I said «well I’m gonna go get some food but I’ll aim to be back around 2:30» which was an extra half hour from my quote. He gives me an invoice for the work I approved (which somehow now totaled $ 427) I’m not even sure where that extra 30 bucks came from because my online quote included tax and everything.
Anyways I’m running late and return around 2:45 only to see them just then pulling my car into the garage… aka they hadn’t even looked at it yet. Long story short I spent the next 45 minutes waiting for them to finish what should have already been done… and of course, turning down the thousands of other things which were wrong with my vehicle…(as far as I know the only thing wrong is a small oil leak which my regular mechanic-​who doesn’t do tires-​said is the ONLY thing wrong with it and that it does not need repaired as it is VERY minor) and then they wanted $ 80 to align each of my tires… which is flipping outrageous. Most tire changes come with alignment. Anyways at this point I’m pissed off because I have to be at work in an hour when I go up to the desk to pay and my final balance due is $ 520…at this point I am completely over this place and when I ask where the extra $ 100 came from he said it was for labor… which makes NO sense unless I’m paying for someone elses labor because not only were they not on time but when they did work on my car they spent more time trying to upsell me than they spent really looking at my car (they didn’t even mention the slow oil leak) rather they just began assuming everything was wrong.

I took my car in just to have 1 tire patched. I made an appointment at 4 pm and when I got there they said they were «running behind.» 4 hours later they call me and said my tire could not be patched. Also they told me because my car is AWD that they would have to replace all 4 tires (which have 40K miles on them)!!! Bottom line, these guys tried to screw me and I wouldn’t even let them change a windshield wiper blade. Do not go here.

Tires Plus… no…Tires Minus. My wife took our truck in for an oil change and these guys tried to sell her a new air filter, citing that the current one was filthy. Totally normal, right? I would say you can expect that at most places when your filter is somewhat dirty. However, I had just changed the air filter and it was sparkling white and clean. I would have eaten dinner off that thing.
I called to complain and the manager said «we only said it needed to be changed due to the manufacturer recommendations at the current mileage» Fair enough. I accepted that answer as a reasonable explanation and thought I would give them the benefit of the doubt. After letting my wife know what happened, I discovered this was simply a lie because they told my wife it was filthy, not that it was just recommended by the manufacturer.
Also, we needed a brake light bulb replaced and we actually brought the bulb to them on this visit. They tried to charge us $ 40 to put the bulb in after they quoted us a total of $ 40 for the oil change + changing the bulb.
A really awful business. Stay away. Should be minus one star, but I had to give 1 at least.

What a worthless place! These guys dont know aholes from elbows. 2.5hrs and still no oil, only excuses. And dont expect any help from the guy calling himself manager, morons need a leader I guess.

We needed to trade our summer tires for our snow tires. I called ahead to see if they had time. They informed before I got there that they could probably fit it in between appointments if we wanted to leave it with them.
Upon our arrival the quickly wrote a work order for the car and confirmed price before we left it. They also said it would take 1.5 to 2 hours to get it done. So we left the car with them.
About 1.5 hours later they called to let us know the car would be done in about 30 mins. 30 mins after that they called to let me know it was done.
After all was said and done we’ll go back.

Took my car there after experiencing a flat tire. I had used their services several times before (always with some upcharge included)…They told me they could not repair the tire because there was fix a flat in it and it’s company policy to never «touch» a tire with that in it. So, I automatically «needed» a new tire… well, we all know you should not get just one… so, now I «need» two new tires.
Took my car elsewhere and it was fixed for $ 10.00 – they didn’t have to do anything with the «sensor» either (I have the electronic gizmos that read my tire pressures).
PSH!