24 Hour Fitness

Staff is nice, but this is one of the worst facilities I’ve ever worked out at. My second day working out here, I went to use the rest room and there was what appeared to be a turd sitting on the seat of the toilet in the men’s room. When I informed the receptionist, he told me «it’s not a turd, it’s protein powder. Some guy apparently does that like once a month.» Why the hell should that be acceptable!!!
Today was my third workout at this location. Most machines were busy, so I had to re-​arrange my workout to accommodate the crowd. After my workout, I went to relax in the sauna, only to find that it smelled like a urinal. I understand people sweat in the sauna, but I’ve sat in many saunas and none smelled like this. Feeling rather frustrated, I went to relax in the steam room instead, to find a similar smell saturating the steam, making the steam room also unbearable. Perhaps that’s why both were empty.
After all of that, I went to take a shower. The first shower I tried would not heat up, and the next three got Luke-​warm, but none reached a comfortable temperature to shower, so I hopped in and rinsed the sweat off and nothing more.
Call me spoiled, but I was paying $ 30 more per month for the last gym I was at before this, and I’m joining that gym again despite the added cost and the 30 minute drive.
I have been a member for 5 days and I want to leave, but I made the mistake of signing for a year. Beware!!!

I’ve belonged to this club since it was first opened (10+?) years ago as a Bally’s. I continue to renew despite deteriorating club conditions, simply because I’ve learned my own motivation requires a gym to be as close to home as possible — certainly NOT because this gym has maintained any kind of standards. Indeed, the decline began while it was still a Bally’s club, but has accelerated since 24-​hr Fitness took over. I won’t get into the past security issues, the locker-​room issues, the continuously busted steam room issues, the shower issues, etc. I’ll leave those details to others.
No, my own, primary involvement has been focused on the Cycle/​Spin classes — and the condition of the stationary spin bikes had grown so bad even while still a Bally’s Club that I finally spent hours working out on each bike one evening, making a spreadsheet of all the problems on each bike, and labeling the bikes with numbers so they could be identified and their problems addressed — i.e., doing their work for them. And Bally’s, at least, though in bankruptcy, DID at least buy new pedals to replace those which were broken, though they didn’t know how to adjust the clips properly, and didn’t fix the other problems. A point or two for trying.
Yet, when 24-​hr Fitness took over, with great hope I passed the same information along to the new managers (in turn, as they came on), having heard that a new investment in fixing up the club would be made by the new owners. But … NOTHING EVIDENT HAS BEEN FIXED ON THE BIKES. Oh, sure, they put up some spiffy new signs, which don’t much matter, and added a layer of paint in the facility, which was a fine thing — but these affect one’s workout not at all. And, in fairness, they’ve had to battle some pressing problems in the pool /​hot tub /​steam room. Yet, for months they (specifically, the various new managers/​staff) reported again and again that «new bikes have been acquired and are in the warehouse, but not allocated/​delivered to this particular club, yet.» In point of fact, they never appeared.
Now, upon renewal coming ’round again, I find that virtually all the many previously available and Spin/​Cycle classes that used to be sprinkled throughout the weekly schedule at various convenient times, with reliable and decent instructors, have been DROPPED! This, for a club that used to be unable to fit all the members in who competed for the space to take those classes, since there were so many who wanted to? Talk about wasting your customers’ good will and loyalty!
Yep, predictably, over time, due to neglect of the equipment, the sound system, and also the poor treatment/​resources given to the instructors by the management, first the instructors disappeared one by one and then fewer and fewer members showed up for Cycle classes, as time went on, because we couldn’t find a bike to get on that wasn’t either entirely broken, or suffering major problems though barely usable (making a heavy clunking sound-​and-​feel, loose/​unsafe handlebars that one could no longer pin in place, ripped seats, uneven friction on pedaling, etc.).
I’ll be charitable and simply choose to believe the local manager (s) were sincerely trying to get the ancient, busted-​up bikes replaced, but that they lacked the power within the organization to make it happen. Certainly, those club managers have taken the time to hear us out, and to discuss the problems, and that’s to their credit. So: 24-​HR FITNESS CORPORATE, «WAKE UP!!!» You’re destroying this club. Make the frickin’ investment in the equipment, would you, please? Don’t wait for some inspecific future alternative new facility (you’re losing members for good).
And at this late date, after so many many months (about a year?) in which y’all could have acted, you can’t complain that a bad review (which sadly may further hurt membership and continued viability of this club) is anything but your own doing, sad to say. Me, I’ll live in hope that you’ll get around to improving the situation, whereupon I’ll post an updated, more positive review. The ball’s in your court.

Big improvement over Bally, which was a filthy gym. Kelsey has turned around. Friendly and helpful. No longer angry. Good to see. makes the gym experience more pleasant.

I met Kelsey today. She is very cool. I’m not sure why anyone would think she is «Angry». Gym equipment is a little dated, but who needs top notch stuff? I’m lifting weights, not eating off of them. It’s important to me that they have all the equipment and less important that the equipment is new. Sign me up!

Well, it’s been quite a while since the takeover by 24-​Hour Fitness. So far they’ve moved the equipment around, got rid of several of the machines I used to use routinely, brought in more free weights and equipment that uses free weights, haven’t maintained a lot of the equipment, had a water main problem that has closed the «wet» side (ie pool and sauna) for some time now, i’ve heard rumors that this location (and the one on 80^th and Sheridan Blvd) is to be closed with the building of a new facility at the site of the old Westminster mall off of 92^nd and Sheridan if and when that’ll happen who knows? Because my membership is paid until next year and this is the closest gym to me I’ll continue to go here. I guess the part that irks me the most is that their name has nothing to do with the hours of actual operation. They still close early on the weekends and don’t open any earlier than they ever did. Why not change the name to «Only Some of the 24 Hours DEFINITELY NOT Super Sport» gym?

Used to be a Bally’s, now «24 Hour». Total lie! They haven’t changed their sign, hours, nothing! We are paying Super Sport prices with NONE of the Super Sport perks. Were kicked out at 9pm on Friday cause they were closed despite being told the hours would change June 1^st. Now we are being told the hours will change when the gym get busier. Really!!! They tell you one thing, do another & blame it on corporate. When my BF went in to cancel our membership, NO ONE asked us why, where we were going or asked how they could keep our business. They obviously don’t care. Buh bye 24 Hour! Hello TruFit! With better prices, new equipment, great customer service, more/​better classes & a goodie bag for signing up!

I would like to use this club, and so would my wife. However, because of the stupid various levels of membership, we can’t! I have a 24 membership, so does my wife. This club appears on our app, the sign looks the same, however, after 15 years of membership, we can’t use this «special» club without paying more $$$$
Whether it’s sport, or super stupid sport, Fuck this company and their policies.
Austin Pottorff, — Pissed off