Automobile Club of Southern California

Okay first of all let me just say I came here with my father to renew my tags yesterday and let me just say the staff person Jasmine is amazing! She is great! She is nice. However, my father went back to this location today without me to be given my tags AFTER we had gotten my smog and all paperwork filled out we even asked Jasmine if I had to accompany my father back here to get the tags she informed us that I did not have to come back with him that everything on my end was done with. So we thought great! But then my dad went back today and this time instead of the lovely Jasmine, he got called over by a differentwoman who works there and after hearing what happened it kind of made me hate this place, SHE IS VERY RUDE. I don’t know her name but if I would’ve been there believe me I would have asked and immediately complained after leaving. She was just being very very very unnecessary. What was SUPPOSE to be a FIVE TO TEN MINUTE THING TOOK WAY TO LONG. She couldn’t just hurry the process along and give me my tags. Like seriously that’s ridiculous, my father pays insurance and he is a valuable member he should not have been inconvenienced by this woman and her nitpicking. I already know I do NOT like this lady. Disappointed with the customer service that he received. He should not have been treated that way.

POORLY organized. Staff is not friendly. Just avoid this location and go to a different one.
The office does not give you the same customer service as you receive over the telephone.

Came here to renew my car tags and found out they have even made it better & faster to get it done which makes me very happy instead of going to the DMV and wasting hours in a day to get the same thing done.
Thank you AAA for less than 10 minutes you rock.

Bad service, horrible attitudes & lack of knowledge in the insurance department.
They should all be fired except for the black girl in the far corner; she’s the only one that gets things done and she seems like she knows that she’s surrounded by idiots. Poor girl…

Good people, good service. Fast and friendly. They’ve been doing it a long time it’s nice to count on these staff members year in and year out for a wide range of stuff.

Woman at the front desk is Awesome ! Great customer service, very welcoming, very beautiful smile enjoying my first visit here ! Happy customer.

I feel sorry for anyone who has to deal with AAA claims. They are so rude and insensitive. The don’t return calls, they just blow you off. Jeffrey, Griselda and Gogi should never even deal with people. They lie and trick you. On the other hand Cathy Perry was very nice and returned my call. God willing, I hope I never have to deal with AAA again. What a nightmare.

This AAA would get a 5 from me, but… I had an issue.
This review is on their notary services ONLY.
My husband and I went in about 2 weeks ago to get documents notarized. The wait wasn’t to long, it was busy but we got called pretty quick. The problem began when we went up to meet the person that was going to notarize our documents. He was so rude, spoke to me as if I was bothering him. Right off the bat I felt uncomfortable with him. His name is Danny by the way. So I go on to explain what I need notarized. He then takes the documents from me, doesn’t say anything as he’s flipping through the pages and I’m just standing there, looking at him. Then he finds a page that he calls «incomplete». And says he can’t sign the documents based on that page. I look over the page and try to explain what I think it is, he doesn’t want to hear it. That particular page had a missing date and signature from the lender… which I later confirmed that it gets signed after I return the documents with my signature. Danny refused to notarize them because he felt the need to assume that they were incomplete. He wasted my time and was rude about it.
After I spoke to the lender and they confirmed nothing was wrong with the documents, I made plans to go back, hoping I’d get a new person. But my husband called a mobile notary instead. We paid that person the exact same amount it would have been at AAA.
This man was wrong and rude. AND made me run around in circles for nothing. This office is actually a nice office, I don’t understand how he works there.
Oh and it would be nice if this service is offered at a desk and not behind a counter with people standing inches away from you. For other services, behind the counter is fine. But not for signing private and important documents.

Disappointed with AAA that it is very costly and they require you to pay for membership thats useless. I felt that they are quite not helpful to customers as well.

I like being a AAA member, but going into an office, waiting your turn and then being treated terribly is NOT an experience I like. A young man named Anthony Perez, sat back in his chair with one leg raised and his arms crossed over his chest as he refused to help me. It was very clear from his body language that no matter what the reason for my being there he wasn’t going to help me. Is it his young generation that doesn’t know how to talk to people with decency or his training at this AAA location? Either way, I will NEVER go back into this AAA office. It’s worth the drive to go to the one in Long Beach.

Thank you Triple A for sending Luis out to save us today. My husbands tie rod broke making his car undriveable. It was 90+degrees outside and Luis was there fast, offered us cold water and helped push the car into the spot when we reached our destination. Luis went above and beyond to help and we greatly appreciate that.

I used the travel service to book a vacation for my mother and I, and haven’t been able to contact the agent since. The first night accommodations are not confirmed, an aisle seat on the left side of the plane for my mother (who has a right knee problem, which was explained while booking the trip) is not confirmed, vegetarian meal for me not confirmed, car rental with automatic transmission not confirmed. I wrote two e-​mails requesting confirmation… no response, I left a voicemail and no response. Everything is paid for, so maybe the agent feels she’s done all she needs to do… I don’t know because I can’t get any response from her. I guess I need to escalate this to her manager, don’t think I’ll be using them again — this was the second chance, two strikes you’re done!

Highly disappointing. Basically on par with the local DMV as far as service goes.
Was told on the phone that my wife can do a license plate change even though she legally changed her name about 6 month ago. She was turned down after about a 30 minute wait, and told that she had to go to the DMV, even though we had her legal name change decree ON HAND.
The fat lady at window 3 was rude and constantly cutting us off. Something HAS to be done about her. The manager there, a doofus-​looking guy named Ramirez, was useless.
Will file formal customer complaint and likely end my family’s membership to AAA at least for a few years. Apparently, I’m not the only guy with this sentiment:
The only thing preventing this from being a 1-​star review is the helpful blond lady at the front desk and the lady upstairs who helped us with another task with our membership card.

This is a update on my last review.
Well as if I thought things COULD NOT get any worse with these nim-​rods it does and has.
Last time I wrote the membership was GREAT but they have managed to BOTCH that up as well. So I go in to pay for my membership and some troll behind the counter tell me I don’t owe them. I show that trick the bill they sent and said I needed to pay it but she kept saying I don’t owe. After repeatedly asking «ARE YOU SURE» she said yes I’m sure and that it was probably a credit from when I cancelled my car insurance. Sounded odd since I KNOW its NOT connected but hey I DON’T WORK THERE so maybe she is right. I took my money and went home.
Fast forward about a month. I’m at church with the mom-​n-​ator working cameras and we come out and my battery WILL NOT START. Why don’t they make batteries to alert you «I’m about to die on you time to buy a new one» BEFORE they DIE ON YOU? Anyway I called AAA gave them my member number and that is when the PROBLEM STARTED!
The nim-​rod on the other end of the phone tells me my membership expired. WHAT! Like HELL it has! check again. I was JUST there about a month ago when it was do and told I DIDN’T OWE. She said ohhh well they must have made a mistake… WELL NO S*IT SHRELOCK! Ok well I have my CC right here I’ll pay it now and you can send out a truck to give me a jump so I can get a new battery. THEN that little PISS-​ANT says… Oh I can’t do that. ALL WHY THE HELL NOT? I obviously need someone to come out it was YOUR EMPLOYEES MISTAKE NOT MINE so WHY am I getting the short end of the stick. I explained I had a handicapped person on oxygen and asked if she could get a manager so I could take care of this BEFORE this problem got any worse with the mom-​n-​ator. We went back and forth for about 10 mins before I HUNG UP in her face. She REFUSED to HELP ME AT ALL!
The second I did that I remember my NEW car INSURANCE company has roadside assistance as PART OF not IN ADDITION TO. So I called them and with in a could minutes she had my info and was sending out a truck.
In the mean time the mom-​n-​ator was running low on oxygen. NO BUENO. The truck showed up and we were on our way. THANK THE GOOD LAWD!
Afterwards I called AAA back to make a complaint. They record all phone calls but it wasn’t until AFTER I quoted the Americans with Disabilities Act of 1990 that they thought it PRUDENT to do anything. I should NOT have had to do that. The fact that it was THERE MISTAKE and NOT MINE I should have been accommodated. Not ONLY that when I EXPLAINED that I had someone with me on OXYGEN they should have made an exception. I get rules and understand they are in place so there is not chaos, but there is NO WAY IN HELL they could not have accommodated me, especially AFTER I explained the situation… they just didn’t want to.
If I could give them negative STARTS I WOULD. My consolation for that ordeal was an upgraded membership at no cost to me. BUT I doubt I will be keeping them for membership seeing as my current insurance has the same perks as AAA WITHOUT the hassle and annoyance.

Went here to get my registration taken care of for a new car I bought from a friend and the wait was a about 15 min but no big deal especially on a Friday afternoon. For the for what they charge everyone should have a membership like this you just never know when you’re going to need help on the freeway

I had a serious problem with the lady who sold us our auto insurance back in May. I went in today to make my auto insurance payment. While I was making the payment, I told the lady behind the counter about my experience back in May. She told me that if I held onto it for this long, I should really speak to a manager. She set it up and I told the manager what happened. The manager was amazing, she took down my complaint and I felt so much better getting it off my chest. I told her that every time I made a payment, I would get so angry. I feel so much better, everyone was so nice!

Came here 30m after their opening hour on a Saturday. It’s busy! Hopefully they have a numbering system like DMV and SSS offices. Good thing employees here are helpful and great! Specially the lady in the front, she’s great! I didn’t get her name, but I wanted to say thank you!
Can do more on getting a faster, quicker service…

I only have their roadside assistance deal but I appreciate their dmv services. I came in today to get my tags and it was quick and painless. The girl at the front desk was nice, I only waited about 10 minutes and I was on my way. I was helped by Andrea and she was polite and awesome. This service is so incredibly amazing and worth every penny.
And not having to go to the dmv is ALWAYS appreciated.

Weekday afternoons before 4 p.m. yields the shortest wait/​lines.
How it works:
1. You battle other snooty AAA members and non-​members (peasants) for a parking spot.
2. You enter the building and to your left is a counter with someone behind there asking you why you’re there. Be sure to answer.
3. From there, you’ll get pushed to the designated area where you will wait (hopefully not too long).
4. Do your business. On you way out, high-​five other AAA members because you want to feel important.

FULL. CROWDED. Solicitors trolling the parking lot.
As I first walked in, the place looked like it was in chaos. But two or three glances later I realized there was a method to the madness.
* The huge line to the right is for payments.
* The first lady you will see on your left is the «sign-​in» sheet lady that will put you in the list for a travel agent, insurance, or DMV.
Lucky for me, I was only there to pick up a couple of maps. So I dealt only with the sing-​in lady… and I was out of there!