Jared the Galleria of Jewelry

My fiancé and I had an absolutely great experience at Jared and it was because of Adi’s exceptional customer service. We went in to look at engagement rings and Adi was helpful and patient in showing us rings we had previously seen online. We told him what our budget was and he started to give us great suggestions and options until we found something that I really loved. He took his time in explaining the quality of the diamond and helped us find an amazing diamond and setting within our budget and was not pushy about it — on the contrary, he helped us find the best quality diamond perfect for our budget (.31 round solitaire on a white gold band).
Unfortunately, I lost my engagement ring several months later and we went back to Adi to help us look for a replacement. He was so considerate, thoughtful, and patient in helping us find another ring. He took his time in finding us a high quality and slightly larger diamond for a great price. He showed us a halo setting that I really liked, and then he showed us another different setting that he thought we would love — and we did! It was like he knew exactly what we would like. We ended up taking that setting he showed us and I absolutely LOVE my new engagement ring! (.41 round cut center stone with two side stones — making the ring a three-​stone ring with additional small side stones).
If you are thinking about going to Jared, I highly recommend you go in and ask for Adi, you won’t regret it! We are very grateful for his helpfulness and patience and are definitely going back to him for our wedding bands.

Well this was a very good experience after not knowing what I was going to get into. Thank you Claire for the friendly and professional service, you made it a lot easier to shop. I will definitely be coming back here.

My review is solely based on my experience with Jocelyn and Claire. I came to Jared and wanted to only buy a halo setting for my diamond that was given to me by my mother. After I purchased the ring I was not happy with the placement. I took it back. Then when I picked up the ring for the second time it was still not what I wanted. I went in and spoke to Claire. She knew exactly what I was trying to describe and had the best customer service! Claire and Jocelyn were so friendly! I picked up my ring today and couldn’t be happier! They gave me my perfect ring. I will be back to get my wedding bands but I will only be going to these wonderful girls.

Floor manager (I didn’t catch his name so forgive me for describing him this way– white dude wearing glasses) here is nothing but UNPROFESSIONAL & RUDE. We’ve been a loyal customer to Jared for years.
Brea Jared confirmed that I paid $ 7989 for my current ring but the Cerritos Jared kept arguing with me that I paid only $ 7500 and that’s all they can value my ring at for a trade-​in system they offer. It’s clearly not MY problem that Jared’s shared system is pulling up two different numbers but the disrespectful floor manager put the cost on ME for the difference. When I tried to get an explanation to him, he was SMIRKING and shaking his head saying, «OH WELL». My mom wasn’t understanding fully what he was saying so I was translating to her and he managed to make another remark saying, «I DON’T KNOW WHAT LANGUAGE YOU’RE SPEAKING AND I DON’T UNDERSTAND YOU» and of course, another SMIRK.
This dude is clearly not the appropriate person to be placed in a position to look over client portfolios and his employees. When we made our very first purchase at Jared, the trade-​in system they offered to customers was that ANY RING that was bought from Jared can be traded in for a different one AS LONG AS THE NEW RING COST MORE THAN THE CURRENT. Their policy has changed within the last year which was completely CONFIRMED by his employees but this man denied it throughout & even said «IT’S BEEN IN PLACE FOR 45 YEARS». Well then guess what dick?! YOU OBVIOUSLY DIDN’T TRAIN YOUR EMPLOYEES WELL ENOUGH TO EXPLAIN THE CONDITIONS AND POLICIES CORRECTLY so you’re THAT MUCH in error anyways!
Someone who’s placed in a certain position by the company abuses that power & authority to only give a smirk to the loyal customers and just blows them off.
IT’S ONE WHEN YOU CAN’T PROVIDE ANY DISCOUNTS BUT IT’S ANOTHER WHEN THE TWO DIFFERENT JARED STORES ARE PULLING UP DIFFERENT NUMBERS OF HOW MUCH I PAID FOR MY RING SO I CAN DO A TRADE-​IN TRANSACTION BUT THAT DIFFERENCE IS PUT ON THE CLIENT.
Our go-​to lady, Claire, has always been so helpful and patient with us throughout but this floor manager definitely doesn’t deserve his position.
I work in sales too so I know how stressful it can be to sell to customers and the right thing to do if anything is to talk shit AFTER the customer walks out but this manager decided to do it TO THE CUSTOMER.
Jared uppermanagement, if you ever get a chance to read this incident, PLEASE look into it & handle it by ACCEPTING and CORRECTING the faults of Jared instead of using the stubbornness to say, «it’s been this way for decades and that’s your fault you didn’t know».
Ridiculous. Unprofessional. Step DOWN from your position if you can’t handle it like the person who should be!

Dana Green was really great. He had a great smile, friendly energy and helped me and my fiancé in regards to our rings. When it’s time to upgrade, we will be back to see him.

Funny thing about ring shopping… don’t do it unless you intend to buy something. My girlfriend and I walked in just to browse and I ended up finding a setting I knew she’d like. It was the last setting we looked at, after she looked at several others. The other setting got the «oh, that’s pretty»…but from a woman, us men know that an answer like that means that she’d rather have something else.
So I asked to see the final ring that we looked at and she instantly fell in love with it. DANG IT! Hahaha. Anyways, my girlfriend became instantly obsessed with the setting I found and now it was time to find a diamond to be placed in the ring. We started out looking at smaller diamonds, around .7 karats but they just looked too small. My girlfriend had a very particular look that she was going for so we kept looking at diamonds. As the search continued, we started upping the Karat count, eventually reaching a 1.05 karat that looked amazing in the setting. Through this process, Gary was very patient and very helpful, showing her what she wanted to see.
She made a choice on the diamond and I was just gonna put a down payment to hold the ring and diamond so that I could ensure it would be hers. We went home to think about the purchase without any payments, leaving the ring and diamond available for whoever may have seen it. The very NEXT day, I decided I’d just put my a payment on the ring/​diamond because her face lit up with the combination we saw the day before. Upon arriving to pay for it, Adi helped me out and I just decided I’d pay for up front so it was paid and dealt with. Adi talked me through the diamond quality and ensured me I was getting the highest quality 1 karat diamond (even though he suggested something smaller). Well, I wasn’t going smaller and I chose the 1 karat anyways.
Because the setting was made for a smaller stone, it required removal of an internal stone foundation. I upgraded to platinum posts for a sturdier foundation. Adi was super helpful in the process and talked me through all of it. My girlfriend also wanted the diamond to sit as flush as possible to keep the true halo look. Adi promised me it would be sized, altered, and set by the next day at 6 pm (which was today). My girlfriend also purchased me a «marry me back» ring that I really liked. So I showed up today at 6 pm and all the work promised was completed and I truly could not have asked for a more beautiful and effortless process. Prices dont matter because my girlfriend got what she wanted and you can’t put a price on the happiness I witnessed.
The folks at Jared were extremely helpful and the guys responsible for making the ring into exactly what my girlfriend wanted knocked it out of the park. They did an amazing job and I would definitely recommend going to Jared to buy your special someone the ultimate piece of jewelry to cap off that «forever moment» when you finally do decide to pop the question. Great job guys! Thank you for all the help, the beautiful ring, and the smiles.

Had a very pleasant experience. Their selection was great and the sales people a great help. Adi was the sales man who helped me. He was awesome. Super helpful and not pushy at all. Absolutely no pressure. I would definitely go back. Especially to Adi.

review only for the service:
I came in here one evening to purchase a Pandora bracelet. Dressed in jeans, a hoodie and a t-​shirt, I was surprised I was greeted by a staff person within 5 seconds of setting foot in Jared’s. She asked me immediately how she could help me, in which I inquired about the Pandora bracelet and charms.
Not knowing much about this stuff, I asked her many many questions. She was able to answer all my questions without hesitation. The display didn’t list any of the prices for their circular aisle of charms, I felt bad asking her prices every minute or so. I especially enjoyed the fact that she didn’t try to up-​sell me on anything I didn’t want. After carefully choosing the specifications for my gift, she helped me box it up and handled my financial transaction.
I left this particular Jared’s Galleria with a smile on my face because my experience here was seamless. I also got a free holiday ornament, wooo hooo!

One of the younger guys there helped me pick out a Pandora bracelet for my Mom. He was really helpful picking out exactly what i wanted, even though i was on a budget. A great Christmas gift. EXCELLENT customer service.

CLAIRE! That is the name you need to remember. Not only did I have an outstanding experience at Jared but Claire (I just want to make sure you remember to ask for Claire. :)) made a dream come true in a matter of a couples months vs a couple of years. I Love my CUSTOM designer ring. We were on a budget and I just had to have this particular ring. I was at the mall and I decided to stop by Jared to see if maybe I could get a substitute because we really couldn’t afford the original ring that I wanted. So I was talking to Claire about how I wanted this ring but couldn’t afford it at the time and she said, «show me a picture» and the rest is History. This review is long over due but I still feel the same way. Now I can say he went to Jared. A special to thanks Claire and all of the Jared staff.

This was my first time buying a ring for myself. I walked in and was greeted right away. The staff were very friendly and promptly asked if I wanted anything to drink, how could they assist me, etc. I was very happy to receive such good service especially since I just came from another jewelry store whose employees didn’t give me the time of day.
I was helped by Celeste and she was so wonderful. When she found out it was my first time buying a ring she let me ask any questions on the rings, explained the differences in gold settings and silver, and always stayed in my price range. She never tried to show me anything above it which I can really appreciate still being a college student and on a budget.
I highly recommend this place! All the staff seemed very friendly and never felt bothered if I was just browsing. I am definitely coming back here again.

I couldn’t have been more satisfied than I was here! I trusted them with the most important jewelry I will ever buy, my engagement ring. The consultants knew their info and tailored my demands. I seriously felt as if I had known Adi «my jeweler» forever and his expertise was unmatched! I will forever be grateful to him and this store! Thanks again for all parties that were involved in the help of my purchase. Much love!

Loved my experience at this store. Rita assisted me and she was very helpful and made my shopping experience very pleasant. The ring I bought was GORGEOUS and I look forward to buying more pieces in this location!

Great customer service! I came in for a cleaning/​inspection since I have the extended warranty on a pair of diamond earrings. They were friendly, fast, and the earrings came back shinier than brand new. I was initially worried that because I was a few weeks past the six month time frame that it would invalidate the warranty. I was assured over the phone that they would still be able to take care of me.
My boyfriend who had bought me the earrings from Jared also remarked on how helpful and friendly they were. I don’t often buy higher end jewelry but I would definitely recommend Jared in the future.

My fiancé got me the most amazing engagement ring with the help of Dana! He is the most helpful person in this location, very friendly and always willing to accommodate to your needs. I will definitely come back to this location for fiancé wedding band. I always have a great experience here and leave with a smile on my face.

I was shopping for a new setting for my original engagement ring and brought in a picture of what I had in mind, a halo with a split shank. They didn’t have what I wanted so Claire, who was awesome suggested I go the custom route. I did, she kept me updated through the whole process, Scott was patient with me and made all the adjustments to get the final product to my satisfaction. Gary was always welcoming and Ron gladly helped with the final touches to help clarify what I was looking for.

We came for a ring cleaning and gold plating done an hour before closing and the staff was friendly and made sure we had our ring finished the very same day.
All of their staff members were friendly especially Mary who helped pick me try on and pick out pearl necklace and earrings for the day of my wedding. I appreciated how she was personable and practical (as she puts it, being a mom :).
We thought the Jared in Rancho Cucamonga was closer, but this location is more along the way for us.
Unilocal 100 Challenge — 29 of 100

Spent 200 on a gold cross necklace that broke after normal wear within 2 months. Was told because I didn’t purchase the precious metals warranty they can’t help me… if I knew I would need to use the warranty within 2 months of owning this piece of jewelry I wouldn’t have bought it here in the first place. won’t be returning or referring any friends or family here ever.

Based on 3 different visits and dealing with 3 different employees, my conclusion is:
1) they’re eager to butter you up
2) they’ll do whatever it takes to get your money
3) they will say whatever is needed to get you out the door, and that means different people giving you different answers about a question
4) and when there is a problem/​issue no one really wants to deal with you.

This is based only my experience here. We walked in with just to see and inquire about wedding ring upgrades. So we saw a few options and they did great and the employee was very knowledgeable of the diamonds. However, we weren’t in to buy at the moment. After a while when we continued to say no we felt the employee became very offended as if he spent his time with us for no reason. Maybe we should have been clear as well but they should really get to know the customer and ask what is the purpose of the visit rather than just say what are u looking for and for this reason I give it to stars.