Supreme Airport Shuttle

Would leave zero stars if it were an option. Similar to many other reviewers, taking this shuttle service was one of the biggest mistakes I’ve made. Flight landed at 6 am at BWI, waited 40 mins for driver to leave BWI, rather than driving us to our location in the DC area, where everyone else on the shuttle had to be, he makes the boneheaded decision to drive two passengers to DULLES first… completely bypassing DC and adding nearly 2 hours to our already long trip. To add to this, he doesn’t make it clear to anyone on board that he’s decided to skip dropping off people in DC and instead takes an independent decision because he wants to bypass morning time dc traffic. Long story short it took over 3 hours to get from BWI to Washington, D.C. Adams Morgan area. Terrible customer service both over the phone dealing with dispatchers and dealing with driver. It’s a shame this company can still operate and mislead customers. The purpose of a shared ride service is to group passengers traveling to similar areas together and drop them off together, not take someone to the other airport completely bypassing where you need to be and then slowly and eventually bring you back to your location. I am initiating a charge back on my credit card with these guys because the managers were extremely unhelpful and wouldn’t provide a refund. DO NOT USE THIS SERVICE, pay the few extra dollars and take an Über. Has seriously affected my entire dc experience.

Call Basheer at 571−502−2864 and tell him that he’s a liar and needs to fix the car his hit and run.

Never got to use this service because I wouldn’t tolerate the loud and snarky young girl at the counter, or her rude gentleman associate. They say they are ready to go then say there is a mandatory 25 minute wait. Why tell me that your ready to go if your not. And thanks for the lecture on what a shared ride service is, kind sir. All I wanted was a yes or no to my simple question… Not a lecture and not a lie.
And, yes, I was stressed before we even met… So I’m partly to blame.

Worst experience ever — the driver had no idea where he was going to, checked the GPS every two blocks, took me double the time that it usually takes me to get home and even left me two blocks away from my apt and made me walk with my luggage.
To top it all of, i made a request and had to call for two weeks to get an answer– which of course was that they wouldnt do a refund or anything about it.

I have no idea why I needed to reserve ahead –like 12 hours ahead– if I was going to have to wait 40 minutes (or more) for a shuttle to Columbia MD. And when you ask, they say it’s just 5 – 10 minutes. The CSR at the desk said something like they were short on vans today. But isn’t the purpose of bidding on a service at an airport that your company will have the necessary vehicles to meet the demand? It’s not like they didn’t know I was coming in.

Ride was entirely too long. Four people on shuttle but we have to drive all over the DC area before my stop. Not happy. Should have called Über… direct. What really irritates me is… this wasn’t cheap! Driver was pleasant, not his fault they put all of in in his van.

Do only people with bad experiences review these guys? I booked them the night before the big Metro shutdown. SuperShuttle’s site had crashed under the strain so I took a chance.
Great experience. The driver called me twice to update me when traffic was going to make him a little late. The van was clean. The driver was polite and drove safely.
All in all, exactly what I needed.

Waiting. Shuttle was supposed to be here 20 minutes ago. I guess I should have Unilocaled them before booking

I was super psyched when they took my reservation after snowzilla 2016 but I called 30 min before they were to arrive and after holding for a long time they told me they didn’t have shuttles on the road. They weren’t going to let me know! Ditch the shuttle and take an über.

I am not a customer. I am a driver that shares the road with these lunatics. The driver cut off two bikers and my family’s car in about 2 minutes. I have three kids in my car. I called their number and the dispatcher was terrible. I had the plate number and she refused to talk to me because I only had the plate number and not the van number. I guess they don’t understand that the dispatched vehicle can be linked to a driver via location, time and license plate number. Beware of H521805. Should not be on the road. Awful!!!

This place is unorganized and they take way too long to pick me up. It’s a ridiculous service.

Gave this group a 1 star because I can’t give 0. Called ahead and was assured that I would have a ride ready when I arrived. I was getting into the airport late at night. Was told when I arrived that I would have to wait 25 minutes. Outside were 5 shuttles sitting. Will never use this shuttle again.

I made a reservation and paid in advance. The day of my flight, I waited on my porch for over half an hour after my scheduled pickup time. I called the company and after 10 minutes the rep informed me that a driver was not available for me. I will not be using this service again.
Silver lining: desperate, I decided to give Über a try and downloaded their app. They had a driver at my door in four minutes and the ride to the airport was pleasant, smooth, efficient, and only $ 6 more than the shared shuttle.

Er, 1.5 star (not a because I cannot vote for 0) because I actually got to the hotel without having to wait overnight at the airport and was actually alive at the end of it.
I landed in DCA around midnight after delays on departure and arrival, managed to miss the metro completely (stopped running), and luckily caught the last shuttle going to Rockville via Supreme Airport Shuttle. Though the $ 35 isn’t cheap but it was still a lot better than taking a taxi for 40 minutes.
The experience was kind of — terrible? They packed us in really really tight, I was lucky and sat in the front seat next to the driver but the people in the back two rows no doubt wondered how they can even fit. The driver was called back after we were just about to exit the airport and they managed to pack one more person into the already full van. Then we were on our rocky way to Rockville. We encountered some road turbulence along the way caused by a rather sudden thunderstorm and the speed he was braving both the darkness and storm caused quite a bit of anxiety. Especially when you are packed and well, there isn’t much opportunity for seat belts in the back.
Anyway, I did get to the hotel at a reasonable time and the driver + GPS combination seem to know their way pretty well. But with the cost of a few too many moments of rising blood pressure.

Horrible service. We went with the shuttle because it was cheaper than a cab. After waiting 15 minutes we got into the van. The driver didn’t even carry our bags. We then proceeded to another stop to pick someone else up. The driver did not know the area, and didn’t know how to use an iPhone for navigation. The person he dropped off first had never been to DC and she had to use her phone to give him directions. I had to do the same, he had no clue where to go. When I called their complaint department, the person I spoke with completely took up for the driver, and was very rude. Her comment «I can’t in good conscience refund your money because the driver picked you up and took you to your destination». Never again will I use this service. Do yourself a favor and pay the extra $ for a cab.

Horrible service. It takes a lot for me to get annoyed, but this company was able to do it. Paid 38 $ to go to fort belvoir on base hotel. All these guys must be criminals because they argued for 45 min who would take me on base due to an ID and Van search at the front gate. Never use this service. I checked über to see how much it would’ve been, and it turns out über would’ve been 5 – 10 $ cheaper.

Do not ever use this service if you want to make your flight. The shuttle was 45 mins late and NO ONE answers the office phone! When my husband did get through they hung up before he could talk. This is unacceptable for an airport shuttle!

This company is unorganized, it took 30 minutes to get to the van. They had no system for getting people to the right van except for running around yelling numbers and names of people that no one understood. Don’t use them if possible. The driver was rude and unresponsive to questions or requests.

Staff are not well trained at Dulles. Need to learn to communicate with customers and each other. Take a cab or Super Shuttle. Terrible.

Used the service first time ever and will be my last time. I had to go from Reagan National Airport to a hotel in the city. The girl said that I will be picked up in 15 – 20 minutes but I got picked up after 35 minutes!