Steer Optical

I had a wonderful first visit to Dr. Steer’s office. His staff was warm and welcoming and helped me, without hesitation or frustration, to work out some insurance confusion for my vision coverage. The appointment was on time, despite a busy schedule at the end of the year, and everything moved along seamlessly. Dr. Steer was very personable and took some time to get to know me as a new patient. I will definitely be back!

This was the 1^st time I had ever gone to Steer Optical and my experience was fabulous! Dr. Steer is very professional, positive, personable, and wise beyond any other optometrist that I ever had. He is very patient and spends quality time with his customers. He doesn’t rush or quit until he has found the most perfect fit for his customers. I didn’t like contacts prior to my 1^st visit and initially made an appointment to buy a just few boxes only for special occasions because they always fit so terribly. However, Dr. Steer found the most comfortable pair of contacts for me! He did not stop searching for a viable solution until I was very happy! Now, I can’t stop wearing them! My only regret is that I didn’t go to him sooner for my eye care. I would highly recommend him to anyone who wishes to receive great quality care and the right fit for their eyes! He is truly amazingly the best ever, and I am a life time customer now! He has a great staff, as well! I just wished that I found him sooner!

I went to Steer optical for an eye exam as I’ve been having some eye strain. I don’t wear glasses or lenses, so I have almost no baseline against which to judge the service. I will say that the staff was very polite and friendly, and the experience was what I expected it to be. Although one thing that I still find unnerving is I have no idea who I actually met with… it was not Dr. Steer and the website has no other doctor’s listed. I trust the results, but the process and interaction was a little odd– it was definitely outside of my «norm» for doctor-​patient interaction, it felt pretty casual and not what i would consider professional (but not necessarily UNprofessional). My bigger concern/​issue is that there is no record of any other doctor than Dr. Steer on the website… so who was that?!

I enjoy visiting Dr. Steer and his staff for my annual eye exams (I have gone twice so far). His staff is friendly and professional. It helps that the office is super clean too! Dr. Steer was very understanding and listened to my concerns around different types of contact lenses. I definitely would recommend this place to my friends.

My daughters get their eyes checked every August before school starts. We love going to Steer Optical at Ballston mall. Dr. Steer and staff are very friendly, knowledgeable and make the girls feel very comfortable. The office location is convenient and very clean. This is our 3^rd year in a row going and we will continue to go to Steer Optical for our annual eye exams. You should too!

Absolutely wonderful service. I agree that they are friendly, professional and dedicated to their patients. I have terrible astigmatism and wear contact lenses — Dr. Steer made sure that my trial lenses were perfect and that I was comfortable with them before Investing in lenses. He also found a terrific rebate that offered a great discount. Dr. Steer and his staff go above and beyond!

Dr. Steer is great. Pleasant and professional. The front desk could use some training on customer service and learn how to smile. The lady at the front desk gave the impression that she’d prefer eating a urinal cake over answering my questions in a helpful or pleasant manner.

I went in a couple of weeks ago and they were so backed up that I had to cancel my appointment after waiting almost an hour. A couple days later I got a lovely card in the mail from Dr. Steer, offering a free eye exam and a discount on my contacts if I came back. So today I went back, and was in and out in 20 minutes, with the promised discounts. They turned a bad experience into a loyal customer.

Dr. Steer and his staff were friendly and professional. This was my second annual appointment with him, and both times I received excellent care.
During both of my my visits, whenever I had concerns or questions, both the Doctor and his staff took the time to give me the explanations and advice I needed.
I have had quite a bit of experience with optometrists/​eye doctors over the years (having started in glasses at a young age, and LASIK over seventeen years ago.) I would definitely recommend Dr. Steer to anyone looking for an eye exam.

I went there yesterday for an annual check up, when I first arrive, the front desk lady doesn’t acknowledge I’m there, then ask how can she help while her eyes are staring at the computer screen (I found this rude). They were running behind, I had to wait one hour to see the doctor (I had an appt). While I was waiting, some crime show was on the TV, I don’t think that’s an appropriate entertainment for patients. People seem to be uncomfortable. The doctor was nice as always, then on my way out, the charged amount was incorrect. I didn’t complain too much since they fixed it promptly. Today I realized they went ahead and schedule an appointment for next year without talking to me beforehand. I’m sorry, but I don’t want to keep going to this place.

Dr. Steer and his staff were welcoming and professional. My appointment was on time and thorough and I will return for my next annual exam! I’m new to DC and did not realize the office was in a mall… Other than that, it was an outstanding experience.

In Ballston Mall… was a great experience.

Dr. Steer seems to be a good eye doctor and a nice person but I have trouble trusting him because he seems to be more of a business man.
Every time I go there he changes my prescription when previously my prescription was stable for about 5 years with my old eye doctor (I moved away from him). He recommends the most expensive lenses in glasses and sunglasses — I understand these are nice lenses but I feel like he’s more concerned about being successful monetarily and less concerned about my vision. With the way my vision «improves» every year, I will have ²⁰⁄₂₀ vision in 2023. And to think I thought I would need lasik…

Went in for an eye problem, paid the $ 85 office visit fee and also provided health insurance information for claim submission. The office was unsure if Blue Cross would reimburse the visit, so I was clearly instructed by Dr. Steer that he would refund the the difference between the copay and regular office visit price ($ 25 and $ 85, respectively), should the insurance claim be accepted at a later date.
I later found that the claim was reimbursed and realized the office had never reached out for reimbursement. I made a return visit once I got the claim receipt, and Dr. Steer said he would charge an additional refraction fee, that something like that «probably» wasn’t covered by insurance. Mind you, he billed $ 250 to insurance and was paid out $ 138.67 ($ 53.67 above and beyond the original office visit). Ultimately, Dr. Steer would only agree to a partial refund, less the $ 55 tack-​on fee. I confirmed with Blue Cross– the fees were indeed covered by insurance and I’ve submitted a letter indicating the deception (i.e. insurance fraud), as requested by their staff.
In regards to the office visit: the office was freezing cold, desk attendants were rude, and Dr. Steer misdiagnosed the medical problem as well as got the eyeglass prescription (lens power was off by more than 1 in one eye, as well as astigmatism axis inaccurate in both).
Convenient location for those in Ballston, but should not be considered as an option for those looking for quality eye care.

Had a great visit at Dr. Steer’s office. The office is located inside the Ballston Mall and is pretty modern. Appointment started on time (maybe even early!?) and within no time I was examined with the latest technology and fitted for new contact lenses. Was able to order my contacts at the office and in a week they arrived in the mail. I really liked being able to make an online appointment.

THANK YOU STEER OPTICAL FOR DOING A GROUPON FOR PEOPLE WITH CONTACT LENSES!!! Ahhhh!!! I have been waiting and waiting for one… but it’s very rare to see a contact lens exam (as opposed to one for people who wear glasses)
And since my butt is on Obamacare, and I don’t even think vision is covered, and even if it is… Groupon is cheaper. So yay. Plus they gave me a great discount on the years supply of contacts. I hope they do another groupon deal in another 12 months.
The exam itself was quick and the people working at the front counter were nice. I’m glad I caught this deal.

I had a very pleasant experience at Steer Optical. I was looking for a good eye doctor because I felt like my prescription isn’t accurate. I also trust Lens Crafters and live in the area so I chose Steer Optical. Everyone was really nice, the office is very clean and modern. The ladies at the front desk were professional but also very friendly. Dr. Steer was great, did a very thorough exam although he was extremely busy. I didn’t feel like he was rushing to finish the appointment. He gave me new contacts to try on for a few and will be following up after a week. I’m very happy I found such a nice and efficient practice close to home!

I was pleasantly surprised with the entire practice. The ladies at the front desk were very friendly and helpful when I arrived. I waited, maybe, two minutes before the assistant took me back for the pre-​screening.
Dr. Steer is an excellent optometrist. The exam was very thorough, and he was more than willing to answer questions throughout the exam. He also made helpful recommendations about the types of lenses I should consider when purchasing my glasses. I will definitely return.

This was a great optical experience. Dr Steer was patient with me and my hard-​to-​fit-​a-​contact-​to right eye. He gave me two samples of dailies to try. One I loved! The other, not so much. Made deciding which to buy very easy. He was able to fit me in as a walk in which allowed me to leave that day with new glasses from Lenscrafters next door. Staff was nice and knowledgeable. I’ll be coming back and bringing my son here for his next exam.

I found Steer Optical after having a terrible experience at the optometrist next to Costco in Pentagon City.
I had a terrible prescription for contact lenses that made my vision blurry/​crazy, but the previous dr. refused to help. So then I Unilocal-​searched and found this place. Dr. Steer gave me a new set of lenses to try that are now functioning very well. I hope I’ll order this set. In any case, the office area is nice and it’s true that they use a lot of modern technology to serve patients. They also have great hours that turned out to be really convenient since I had a huge vision problem and didn’t want to wait a while for it to get resolved. I should have tried to get an appointment here first!