LensCrafters

GREAT STORE!!! GREAT EMPLOYEES AND CUSTOMER SERVICE!!! I have been a customer at this particular Lens Crafters Store for years, but things really improved when Mr. Tareq Khatib started managing the store! In comparison to other Lens Crafter stores, the atmosphere is so much brighter and the employees are very professional, extremely knowledgeable, as is Mr. Khatib. Mr. Khatib and his team always go the extra mile to make sure that customers have everything that they need. He and his team take the time to provide an objective consultation with customers regarding which frames compliment your face and give you the look that you are going for in reference to your profession or activities.
They take the time to explain the eye wear buying process to the customers and to answer all questions. They make all customers feel that they truly appreciate their business. Devon was the person who assisted me and his advice was exceptional! I even purchased a pair of sunglasses in a shape that I would not normally have purchased. When I wore them, I received several compliments, and I was even asked out!
I really like this store and everyone who works there. As stated above, Mr. Khatib and his team are very personable, kind, patient, extremely knowledgeable, and wonderful. It is truly evident that Mr. Khatib has an outstanding rapport with his team, and every customer who walks into the store, and so do his team. And, if you don’t have an optician, an extremely exceptional one (Steer Optical) is right next door, which is very convenient!
Anyway, I am very happy that I chose the Lens Crafters at the Ballston Common Mall, in Arlington, VA. It always leads to a very successful and great experience for me. I am a very happy camper and I will be back!

I went to Lenscrafters after going to MyEyeDr in Clarendon where I thought the selection of frames wasn’t great and the prices were expensive, even the inexpensive frames they showed me were $ 200+.
I was delighted at the selection of frames at Lenscrafters and I thought the prices were very reasonable, with or without insurance.
The professional helpful service was an added bonus. They took pictures of me wearing the different frames I picked so I could compare them side by side.
The assistant even told me she could pop out the lenses to see if that helped and it did tremendously. Without the lenses in the frames I could see how the frames looked much easier.
I left the store after 30 minutes with new glasses in hand, at less than half the price I would have paid at MyEyeDr.
I have VSP insurance and at Lenscrafters the new Ray Ban frames were practically free! I’m thrilled with my new glasses, the great price and the friendly professional service I received.

Had to fix my warby parkers glasses because they were way too wide. They fixed it for free!

Pleasant enough experience. The people were able to answer my question about different kinds of progressive lenses.
They disappointed me by NOT Asking if I wanted the breakage insurance. Then trying to charge me for it.
That, as a business practice, is suspect and maybe illegal. My glasses are great, though, and I am pleased with the price.

This place is terrible. I used to work for luxottica (company that owns lens crafters), and this is NOT how they train tier employees. I waited 30 minutes with no one else in the store to be acknowledged, then had to ask for the rep to assist me in finding a pair of similar glasses, which she wandered around for 20 more minutes to do and never found a pair.
This was all after I had arrived to pickup a pair of glasses I ordered that arrived looking terrible, and no one here appears to have looked at them. The icing on the cake was when the rep told me directly that she didn’t like the glasses I had picked out. I bought them anyway. Why would you ever tell a customer that??? Stay away from this place and find somewhere else if you can help it.

My husband and I have both gotten glasses here and have always had good experiences. I’ve found that it varies by location… for example, the people at the LensCrafters in Landmark were not nearly as knowledgeable as those in Ballston. (Though I’ve only been to that location once.) They are very nice about fixing glasses, too, even if you didn’t buy them there.

I went into this LensCrafters today planning on purchasing new sunglasses. Similar to other reviewers, no one acknowledged me for roughly 15 minutes. I finally had to ask a sales associate how to get service. She said that she would help me next because she had noticed I was there for «a long time». Instead, another sales associate assisted me after another five minutes.
I have been to several LensCrafters and this was the worst experience I’ve had. I recently got eyeglasses at My Eye Dr because I had a living social deal and I was much more pleased with their service.
With that being said, my glasses were prepared on time.

I broke my glasses this morning. The screw popped out and we couldn’t seem to get it back in.
I got them from a Walmart vision center a while back when I was living in PA, so there was obviously no taking them back there to fix them.
We were planning on going to Ballston Mall anyway to run some errands and see a movie (if I could get my glasses fixed) so we ran into LensCrafters. A man who looked just like Santa fixed my glasses for free and was incredibly nice. Him looking like Santa also made me feel a lot better about my morning.
I don’t know how their service is otherwise, but today Santa fixed my glasses and that’s great.

I just arrived back at work after spending 40 minutes standing in Lens Crafters.
I needed my current glasses repaired (purchased from them) and I was going to buy a rather expensive pair of prescription sunglasses.
The entire time I was there, no one acknowledged me. They didn’t say «Hello» or «Someone will be right with you.» Nothing.
The three employees were with customers, and I was willing to wait my turn. But when one employee finished with his client just as a new customer walked in and waited on him instead of me, I’d had it. I spoke up, and the employee said it wasn’t my turn. I really didn’t feel like arguing, I just said screw it and left.
There are no shortage of places to get glasses, and I would recommend you go elsewhere.

Seriously. You sell glasses and make adjustments to them, yet you have tried to get my new (and expensive Vera Wang glasses) adjusted FIVE (yes, 5) times now and cannot do it.
Yes, I said five times. So if you work in the mall or live above it, or maybe just have loads of patience or absolutely nothing else to do with your time than to go to Lenscrafters every single week to get your glasses fitted, then this would be a great place to buy a pair of glasses. BUT, if none of the previous statements apply to you, hold onto your precious cash and go to another location.
Maybe I will see you there (pun intended) when I go in for my 6^th (and hopefully final) attempt at getting my glasses fitted!