Starbucks

I work in ballston mall too and with me this is the best starbuck i ever had before but yesterday i met a big lady with a lot of make up … When I ordered my tripple expresso … She said that was not tripple expresso that was venti white moca and charged me $ 16 for 2 cups of coffee … Finally, that was not the coffee i drink everyday … And she change to me but didn’t give the money back … What happened ??? if you were me you would pay $ 16 for the worst coffee like that … Worst customer service

kept making brinks wrong, and worst customer service!

I had metroed to Ballston for an upcoming event and found myself wanting some iced coffee, partly for the taste and partly for the pick-​me up. I went in Ballston Mall and walked up the the Starbucks counter. While I am not a Ballston Mall fan this Starbucks is nice because it is very open and really only separated from the mall common area with a short green fence.
There were two people working. I places my order and paid. I went over and stood right at the pick-​up stop and waited for my iced coffee. My drink was ready but before giving it to me he loudly announced it right in my face. I am not going to call it a yell but it was really close and certainly made me jump.
I went over to tweek my iced coffee and found there was only half-​and-​half available (I am a whole or 2% milk with my coffee kind of girl). Then I began looking for sweetener and they only had Equal and the pink label stuff (I am a Splenda girl). I had originally planned to sit and sip for a bit but took a look at the tables and decided I would rather head back outside for a little sunshine.

Last time there was disappointing. I use half and half for my coffee. There was none at the condiments counter.
I brought the thermos to one of the servers. After at least 5 mins, I went back to check on it, and that’s when he realized he forgot about it. After doing a quick search, he then tells me they were out. He also said he didn’t regularly work at this shop but at another, offering an excuse that was never asked.
Is it that difficult to keep a container or half and half in stock?
It was early in the afternoon. I guess the assumption is there won’t be that many more customers until closing, which was about another 5 hours. Well, there won’t be if you don’t keep supplies like creamers available.

When I run out of time in the morning to brew my own cup o’ joe at home, I go here on my way to the office. Yes, I have a Keurig and it only takes an extra 30 seconds… but sometimes I just don’t have that extra 30 seconds to spare because of traffic on 395!
Despite my don’t-talk-to-me-until-I’ve-had-my-coffee face, everyone is always cheery. And I get my orders quickly (Well, most of the time anyway. There’s always a really long line between 7−9AM).

Standard open air establishment in the four corners of a shopping mall. Post-​lunch long line moved very quickly and I was impressed with the friendliness of the baristas and their knowledge of the local patrons. They seemed to take pride in their shop.

I have been coming to the starbucks for over 2 years after my weight watchers class every saturday morning and scott indeed are always so friendly so helpful and treat us with such amazing customer service I love this starbucks

I frequent this Starbucks before heading into the office and the customer service is exceptional. They are always handed folks drinks before they make it to the cashier to put in their order. I think this location has a lot of regulars but the baristas go out of their way to remember what people usually order and make sure when they see you in line the get you’re drink started so you pay and go. The staff always seems to be in good spirits, even during the early morning hours. Thank you for always making my mornings!

While the staff here is super friendly and nice — it’s an extremely inefficient operation. It is very very slow. It can take upwards of 15 minutes in the morning to get a simple drink. In other Starbucks locations I’ve been to, baristas take orders as people are in line so by the time they are done paying the drinks are almost ready. Even if there is no one else in line, it can take over 5 minutes to fulfill an order.

This Starbucks located in Ballston Common Mall first floor.
Here my review. This is a in mall Starbucks. So it open with nice amount table. Only one plug outlet. Have there own restroom. Free Google Starbuck wifi. Well stock with all there coffee. Service great.
Plus there a movie theater in the same mall. Good Sushi restaurant. Don’t go to the food court. Not worth the time. FYE on second floor. Also a Comic book stand with limited issue. This is ok place. If I am in the area. I come back.

The Starbuck’s in the Ballston Mall is the worst I have ever experienced. They refuse to restock the food case during the day so it is empty by 10:00am. The staff ignore you while they talk among themselves. When they get around to helping you they move so slow it makes you wonder what they are on. Save yourself the aggravation and go anywhere else.

Typical Starbucks with all the expected goodness.

I could write a Tolstoy length review here for you to read while you wait in line, and you’d still be done before you received your cup of joe.
The best word you could use to describe this location is «sloooooow…» Very, very slow. 5 people in line, 6 people behind the counter, and it still took 10 minutes to get my cup of iced coffee. Granted, the people behind the counter seemed to be working. On what, I’m not sure. Although to be fair I’m not sure they knew either.
The coffee, once I got it, was Starbucks coffee, which is to say it was just fine. But certainly not worth the wait.

Starbucks has a few things people should appreciate. Their smartphone payment card is cool and the free water and restrooms are very useful. This is why i spend my money here.
The rewards card needs more real rewards for people to come everyday.
for example if i bought a plan that gave me 20 drinks a month for $ 40 i would stop by daily.
This is a great company though i wish theyy would not engage in capitalosfascist over charging due to their monolpoly like market share that allows them to charge whatever they like

This is the worst starbucks — they are SO slow and haven’t figured out the concept of bottlenecks. If you have two people at the register and one getting drink orders before you even get to the register, then how do you only have one person making drinks? I always have to wait forever here. Also, there is one guy at the register who has no idea w hat he’s doing — he’s given me the wrong pastry before, he’s tried to charge me when I have free drink coupons, etc… I need to start going to one of the other ones in Ballston instead.

Service is slower than regular stores, but definitely better than the one across the street. :D

It’s convenient with the mall, but the service is a lot slower than what I’m used to. There was no line but I still had a long wait.

This Starbucks is okay, but the service is too slow. I usually dont mind waiting for a drink but this is the type of Starbucks where people want to get in and out. Hurry up baristas!

love this neighborhood starbucks!!! went to day after almost 6 months of moving out and saw the same «team». they all remembered who i was and were happy to chit chat with me… i miss the hood guys!