Smart Wireless

We always receive good service when we have gone to this location. We have purchased 2 smart phones and they are always very helpful.
The employee Taki was very helpful when I had some issues with my iPhone. He went over and beyond his customer service.
I will always go to them for assistants.
The only reason they don’t get 5 stars, their prices are way to high!

I took my phone in here because I was having trouble connecting to the Internet (something I pay for) and was thoroughly disappointed with the service I received.
At first, no one knew what to do. They tried taking the battery out, saw the little water spot was pink, and tried to tell me the phone wouldn’t connect to the Internet because it had gotten wet…
WHAT?!
I told them that made no sense and that I had done research on the AT&T forums and other people were having this problem as well.

They couldn’t find anything online (I guess I am way too good at googling) So finally, an hour later, they just did a hard reset on my phone (erasing all my contacts)…and it fixed it.
WOW. I mean, I know that most of their clientele must be little old ladies that don’t know how to turn on their phone, but they should try being a little less condescending with their customers. Not all of us are complete idiots.
Two stars (instead of one) for fixing the phone, even though I expected a bit more of a creative solution from people who work with cell phones all day.