MyEyeDr.

I already had a bad experience here 11 months ago with an extremely rushed eye exam appointment, which turned into an extremely uncomfortable hard sell on their overpriced glasses. They didn’t have a single pair under $ 200 which is completely ridiculous. I am not sure how many times I told them that me and all my friends wear Warby Parker. Probably about ten times.
Fast forward to last week, I am traveling in Boston without contacts but found an authorized contact lens dealer. I personally called the My Eye Dr office to confirm my prescription and they said I needed to sign a release form because my verbal confirmation (and address, birthday) was not enough. I hand the phone to the contact lens dealer who says he usually just calls an office to confirm a prescription. The My Eye Dr staff continued to insist on a release form. Contact lens dealer asks them to fax one over, and it turns out they don’t even have a release form to fax over for me to sign. The contact lens dealer explains he has never needed to do a release form and that most dealers call the eye doctor. Still, My Eye Dr is being difficult. The contact lens dealer then winks at me and tells them he isn’t trying to sell me anything, «she just needs a trial pair because she is going skiing» — and that’s when they finally give him my prescription. But, not before saying «her prescription expires in five days» in an extremely snotty tone. Well, it hadn’t expired yet, had it? I then proceeded to buy a ton of contacts from the guy. His contacts cost half of what My Eye Dr charges!
I will definitely not come back here for eye exams. Sure, there is technically one doctor on site, but that’s the only thing keeping this location from being a full-​blown scam operation.

Bad service. They seemed reluctant to do the work. I had to ask around to get the frames and get the estimated amount I need to pay.

I can personally attest to what everyone else has been saying, based on the behavior of their staff they have to be receiving some serious commission for their sales.
I was first assigned to one representative who was helpful and pretty laid back but then another representative aggressively inserted himself into the process, immediately going for the «upsale», and then just took over without being asked or needed.

Not only was he overly forceful, his general behavior was EXACTLY what you would expect from a used car salesman. He went on to add charges without asking me and it was only because I am quick with math and was continually asking for the breakdown, that I wasn’t charged without my consent.
This behavior is absolutely unacceptable, most importantly because these are glasses, something that I actually need for medical reasons, and not some luxury purchase like a car or a television! It is completely unethical for there to be a commission structure that encourages such bullish behavior when it comes to your health.
If it were just a glasses store, that would be one thing, but this is a doctor’s office! A place no one should ever have to enter with the expectation to have to «stay on their toes» so as not to be taken for a ride.
And to add insult to injury, it was actually my birthday that day and what should have been a fruitful and enjoyable activity, turned into something stressful and unpleasant. Needless to say I will never be purchasing from My Eye Dr again.
And now, they won’t even reimburse me for a purchase I was practically bullied in to, that actually gives me a headache to wear. No, unlike every other business out there, you can only exchange (and if it’s lesser value you don’t get that money back!) or return for store credit.
So basically if I don’t want to just throw away hundreds of dollars, I have to suffer them all over again. It may seem pretty from the outside, but do not be swayed, this company is seriously shady.

This is a lovely store, with young hip people working there and is great… unless you need glasses. I ordered a $ 900 pair of glasses and was told they would be in on the 19^th — which was a 2 week wait. Come the 19^th, no glasses. I get a message that says they will be in on the 23^rd. No apology. Then — this is the fun part — I get another voive message from a Chantelle that says my glasses are in. Great! I go the store. After a 10 minute wait, they say my glasses are not here and ask if I really did get a phone message. I played the message for them. AFTER listening to the message, which starts off with «This is is Chantelle from My Eye Doctor» they tell me no one named Chantelle works at My Eye Doctor. So, the only explanation is some very bored and twisted person named Chantelle is following me around and playing evil tricks on me. But in all seriousness, you should not charge a small fortune for glasses and simply fib about when they will be delivered — and fib about not sending a message, especially when you hear it first hand. I won’t be back. The big question now is if I have my glasses in 2015. Don’t go here.

I had an eye exam here yesterday and thought the staff were friendly and attentive. But I didn’t buy glasses there as the prices were really high. I have VSP insurance and they told me they’re in network with VSP but glasses would still cost close to $ 400.
Oddly the price they quoted me for new glasses only included a 30% discount on the frames. I called VSP and they confirmed that as an in network provider MrEyeDr should have quoted me a frame price that took off $ 130 allowance plus an additional 20% savings on the amount over my $ 130 allowance. I’m so glad I decided to think about it and call my insurance.

This is an update to my earlier review with the terrible customer service when making an appointment. I ended up still going to my appointment despite having difficulties over the phone with their call center and I am glad that I did! Alejandro (the manager) and Nate helped me find a new pair of glasses and they were extremely patient with me as I tried on every single pair of glasses in the store (literally). They were very helpful and honest with me in regards to my purchase and I didn’t feel like I was being harassed with any up-​selling tactics. I am happy with my purchase and would recommend them to friends. It’s unfortunate they have to deal with the backlash of terrible customer service from their call center professionals, but I would definitely recommend Alejandro and Nate for their excellent customer service.

Well I’m so great that UME assisted my mom so much and she is helpful and give us a great deal…
I also like to Thank Monica ansd sherrie they both assisted me last week for getting my contact lenses and my lenses done…

I’m just going to say up front that this review is the abbreviated version of events. The real events are about five pages long. I know because I wrote it out. Also, it took me two weeks to calm down enough to even put together this version, so, YMMV.
The short version is that I was a My Eye Dr customer for several years for the location convenience. Nothing more. It was never a five star choice, but it was good for yearly exams, contacts and glasses. And then I had a real issue.
MED Visit #1.The first visit was because my right eye was aching and sticky. They gave me eye drops to use over two days and said to change contacts at my yearly exam. This was the second week of May. I see Doctor #1
MED Visit #2. Yearly exam two weeks later. Different doctor. End of May. My eye didn’t feel better, but the doctor said that was okay and changed my contacts from monthly to daily. The yearly price for contacts went from $ 300 to $ 550. Thanks for not telling me that would happen.
MeD Visit #3. I’m back a week or two later, my right eye is in agony. The contacts feel like they constantly have an eyelash trapped underneath them. I can’t wear them. I ask the desk if my prescription is wrong. No. It’s not wrong, but I can come back and see the doctor if I want.
MED Visit #4. Different day, different doctor (Doctor #3). He doesn’t need to look at my records though. Oh really? It’s probably still an infection. Wear your glasses instead of your contacts. It’ll be fine.
MED Visit #5. I’m back two weeks later. Eye still hurts and I’ve spent $ 550 on contacts I can’t wear. Holy happiness, Batman.
MED Visit #6. New day, new doctor. The is Doctor #4. But it’s okay, because this doctor is the actual in house doctor and the other doctors were just in rotation. For those keeping time, it’s now July. He’s going to try a different type of lens. Except when I get the lens, the prescription isn’t the same as the other lenses they gave me. Tell me again how my prescription wasn’t wrong in anyway.
MED Visit #7. I’m back to see Doctor #4. Eye still isn’t better. Let’s try another lens.
MED Visit #8. See #7. I also speak with the assistant store manager (Monica). She, believe it or not, is lovely and offers to make me an appointment in a different location with someone who might actually listen when I say there’s a problem. I say I’ll think about it.
And I do think about it at night when I can’t sleep and I’m having anxiety because my eye is sore and crusty in the morning and I haven’t worn contacts for four weeks.
MED Visit #9. I take all the contacts back to the store: the test contacts. The year supply of uselessness. The store manager, Alejandro, is there that day. So is the District Manager. I should have spoken to the District Manager in hindsight, but the Store Manager seems fine. He’ll totally give me my refund. Except they don’t do refunds in the store. They do them in their processing center. You can take my money but can’t give it back. But it’s going to be okay. He’s going to rush the payment. They should get it to me by Wednesday (3 days away). Saturday at the latest. This is the first week of August.
A Wednesday passes. A Saturday passes. Another Wednesday passes. Another Saturday passes.
In the interim I go to an ophthalmologist. Yes ma’am, you have an infection in your tear duct. Your eye is dry and not lubricating no wonder your contacts are causing you pain. Why didn’t you come in sooner? Funny thing about that…
MED Visit #10. I want my $%@%@@ money. The Store Manager apologizes. He sent the email to expedite the refund. He doesn’t know why they haven’t processed the check. He can’t control it or move it along. All he can do is send another email. Why does the Store Manager have no power? When exactly would that check have arrived if I hadn’t gone in? They’re very sorry. Sorry about the money I’ve spent on the specialist? What about the time and energy and aggravation of dealing with them? What about your doctors who didn’t bother to listen when I said there was a problem? What about my money that still hadn’t arrived? What are you going to do about that?
Oh I can’t help you with that. But you can call the Corporate Office and speak to Pierre. Maybe he can do something.
And this was around when the rage blackout happened.
I did call Pierre. Who was sorry. Because what else could he say. No, they wouldn’t compensate me for the time and energy and gas and eye infection. No, the check wouldn’t arrive on Tuesday or Wednesday as the Store Manager had said, but it was due to him on Wednesday. And I’d be sure to get it on Thursday. No, they wouldn’t comp me my glasses, but they’d give me a refund if I wanted one. No, they really couldn’t (or wouldn’t) say or do anything to make it better. And so, I could have been understanding, since that had gotten me so far. But I wasn’t. I yelled. A lot. Since I was just a** out of luck, what else could I do?
I could write this review.

These guys suck. They overhead costs against your insurance. Way too expensive ESPECIALLY if you have good insurance. Frame selection is average. Customer service above average. They attempt to make the cost palatable with a smile…

Great experience! My Eye Dr had availability the next day for an appointment, which was a big plus. The visit itself went extremely well. They run a tight ship! After the appointment, I got my contacts in a few days, and the price matched to what I could get them from 800 Contacts.

Excellent service from a friendly staff. Store is very clean and well lit. Ask for Alex he’ll take care of all your eyewear needs.
Great selection of glasses including Tom Ford. I will continue to shop here in the future.

This is the second time I have been to this location, so I will start with what was good. The staff was nice and I was able to book a same day appointment with no issues. When I arrived I was greeted and signed in promptly and when the doctor called me I was seen on time and was treated very well.
Now for the draw backs; the «comprehensive eye exam» advertised outside as $ 39 took all of 20 mins and I was billed at $ 200+ because I had insurance. Now, my insurance did cover most of it, but it didn’t make since why the price was different. I paid extra for the retinal photo but not much attention was given to it in the quick 2 mins he looked over it. I hope this was determined in a matter of minutes because there was no issues.
After the exam I was taken to the sales floor but I explained that I was there just for the exam and I did not plan to buy any lenses or frames. The sales manager who helped me was really nice but when I explained I didn’t want to buy glasses he seemed annoyed and politely helped me check out. As I was checking out I asked if I could get my PD for future reference and I was told it would be an extra $ 35, so I declined and began to go about my day. Before I left he asked me about sunglasses and told me my insurance would cover a great deal of the cost, so I decided to look and choose a pair. I did receive friendly informative help from the same manager and I was not rushed at this point. He did redeem himself by offering to not charge me for the PD because I was buying sunglasses but I did leave feeling a little less than satisfied with the overall experience.
Bottom line, they do have friendly people and it’s a great location, but the overall cost of the exam and feeling rushed during the exam was a major drawback.

Everyone here is so nice and efficient! This is by far the best eye dr. experience I’ve had and I’ve had glasses for over 16 years! I was looking to get Warby Parker glasses and because I had mentioned that they told me about a promotion they have going on that they have a selection of glasses that are similar to Warby Parker glasses for only $ 99 dollars! The frames i chose look just like warby parker glasses and i got to try a bunch on right away!
Monica helped me with all the frames and she was great. Helped me out with all the frames and because i bought a pair of frames, I got a free pair of sunglasses!

This office is horrible. I went in for a standard eye exam just to get a check up and have a prescription in hand.
1) Customer service is horrible at the front desk, even with 2 or 3 staff there, and I waited well beyond my appointment time. 2) The doctor did a few quick tests and ushered me out. 3) I received a huge bill for a few hundred dollars, and I have vision insurance. 4) I paid full price for contacts.
Fast forward one year, and I check out a local optometrist down the street, Dr. Jerry West. He has one office manager, and that’s it.
1) I was able to complete all paperwork online before going into the office. 2) Saw the doctor at the scheduled time. 3) Had full convo with doctor along with the tests. 4) Received contacts next day. 4) Office manager informed me that my insurance covered all exam costs, and majority of contacts price were covered by insurance.
Guess which office I’m going to go see regularly now?

have been a huge fan of this place for years… I had bought glasses at LensCrafters and paid for their «high end» version; came here for ‘second pair’ and they were actually upset by how thick the lenses from the other place were: after helping me pick out two frames (including the most comfortable frames i’ve ever owned), they made me the thinnest, most consistent glasses i’ve ever owned. I have an extremely high prescription, and having a reliable pair of glasses is key to me.
Even beyond that, they really stand by the servicing and customer satisfaction. I stop by every 4 or 5 weeks to adjust the frames, and they are always happy to see me and always happy to help out.
You may pay a little bit more than an ‘el cheapo’ place, but definitely worth it.

If you’re looking for great customer service. or any for that matter. don’t waste your time at this establishment.
Went to pick up my new prescription. tried them on. and immediately could tell my vision was blurry & distorted. The sales rep assured me this was normal, that my eyes needed time to adjust… ummm…this severe? alright.
I returned a week later after attempting his «advice». Shocking… my vision never «adjusted». I approached the sales desk, explained my problem, and received a blank/​clueless stare in return. She tells me to go have a seat. I am then introduced to another sales rep, who spends the next 15 minutes trying to find me in their system using every piece of personal information he can think to ask. Finally he asks me if I am sure I had ever been there before. Come again? I just spent several hundred dollars here. Yes I am absolutely positive I have been here before!
Eventually.I am seen by the doctor for yet another eye exam who discovers that my prescription was written completely wrong. SO GLAD I paid all that money, only to have the wrong prescription given. The doctor escorts me back to the sales floor, explains what needs to be done to the rep and hands him my paperwork. He then proceeds to ask me questions about the prescription (um which one are we using?) and the paperwork he had just been handed. Well, I am pretty sure the doctor handed YOU the paperwork and not me because YOU work here and are SUPPOSED to have some sort of idea as to what you’re doing; but at this point, little is surprising me here. He takes my glasses and says «k. call you when they’re ready.» So… is that in an hour? next week? Thanks SO MUCH for your help! Not.
Save your time and money. go somewhere else!!!

Another great experience here… I always get plenty of attention and a good deal. Marcus was fantastic and the manager even helped me with a lens issue on my old glasses — even though my lens warranty expired a few months before.
My husband and I have bought a total of 5 pairs of glasses from here over the years and will continue to go back because they are so good.
Nice selection of frames. I also have had an eye exam here and it was not stressful.
Maybe the other people who are complaining on here went on a Saturday or Sunday — when all stores in Clarendon are busy. Go on a Monday night then if you don’t like to wait.

Fast and efficient check in today and walked right into my appt. even though I was 10 min late. Dr. Wiley was great during the exam and ver professional and Ume, the optical consultant was very helpful in picking out the frames I had specified. She pulled about a dozen off the shelf and kept showing me different options.
Be sure to check in on Unilocal,write a review and receive a free pair of sunglasses!
This is my 2^nd time here and I’ll definitely be back!

I’m blind as a bat…
Thankfully, places like My Eye Dr. make my blind little life 1000x better.
I booked my appointment last minute due to suddenly needing to use the rest of my insurance benefit before switching insurances after my move. I am so glad my insurance (United Healthcare) covers this practice.
The day I came in was another fresh snow day in the midst of the 2014 DC Polar Vortex. I expected the office to be closed because of the weather like the rest of the snow wimps of DC (I’m from Nebraska, this is nothing ya’all). A quick phone call confirmed that they would be open but to just to come in a bit later to give the rest of the staff time to come in.
I showed up 15 minutes early for my appointment. The receptionist was friendly and got me signed in right away. Next to her station is a refreshment center complete with bottled waters and a Kuerig with a great selection of teas & coffee. The waiting area, while a tad cramped, is very clean and has a TV for those that get bored. I also used the restroom during my visit and it was nice and clean.
Here’s what makes this a 5 star visit… THE STAFF! Dr. Santos was sooo much fun. He is not your average boring eye doctor at all… perhaps he once had a career as a comedian? Whatever, I laughed my entire visit! The exam was quick and painless, while Dr. Santos addressed my concerns, made sure nothing crazy was going on in my eyes (I was recently afflicted with a bad bout of conjunctivitis) and then escorted me to the lens order station, where he shared his cooking album! What!!! An eye doc that can cook? I’m in love. His food presentation blows mine out of the water… ask him to see it when you go in!
Next Tony handled my checkout and contact lens order. Ramon was sitting next to him and these guys together were so helpful and hilarious. They got me hooked up with some sexy and free (thanks to the Unilocal check-​in deal… AWESOME guys!!) sunglasses, a six month supply of lenses and some cleaners, solution and glasses case all complimentary as part of the visit. Both Tony & Ramon made sure I had a bottle of water while I was getting finished up, and was comfortable. It was actually like hanging out with old friends.
I swear, I’ve never had a better eye visit. Thanks United Healthcare for the referral and thanks My Eye Dr team in Clarendon.

After sporting my Warby Parkers for a full seven months, I decided it was time to renew my contacts perscription. I have been a loyal fan of an optometrist out in Tysons Corner for almost a decade now but all of the Silver Line construction going on there has scared me away to making up a follow up appointment.
I saw that there was a My Eye Dr in the Clarendon area after a weekend run to the olé’ Crate and Barrel so I decided to make an appointment over the phone. The process was quick and easy and they were able to fit me in right away.
After looking at the reviews of this place on Unilocal,I am happy to say that it looks like they have improved on their customer relations on all fronts. Everyone I interacted with was polite, professional and lightening quick. I was in and out of the joint faster than you can say whachamacallit.
What I really appreciated about my visit was how the salesperson at the end was willing to break down how my insurance worked and how it applied to my bottom line. I’ve NEVER been to a company that did that for me before so a big thumbs up for the customer education portion of our meeting.
I agree with other Unilocalers, they were a bit pushy about the eyeglass purchase portion of the transaction but when I told them I was set on the pair that I currently had I was quickly left alone.
I’ll definitely be back!