Mirak Chevrolet

Absolutely excellent service, and an exceptionally caring and wonderful staff! I just bought my first car here and I felt confident, comfortable, and I was very impressed with the sales reps and the owner. I had an amazing experience overall and I am very happy with my new car, they took really good care of me! A special shout out to Mark, Brett and Steve for helping me every step of the way getting me into my dream car! Thank you so much everyone! I definitely recommend this dealership to everyone who’s looking for a great deal and a great experience when buying a Chevy! They are like one big happy family and they’d love for you to be a part of it too!

Great experience! The service rep. Chris Was very helpful and friendly. It was a busy day and they were able to squeeze me in, and have me out within a half hour! Definitely coming back.

Had a pleasant experience talking to Chris back in July, but Paul just has no courtesy and just pissed me off. Judy from sales called me following up on my earlier inquiry (from July!) and see if I was still in the market. Didn’t like what they were offering, but then I get a call from Paul that they do not want my business when I didn’t even call them in the first place, they called me and have been sending me spam emails following up. Put me on your Do Not Call list, instead of making unpleasant calls to blame others.

I love the fact that the moment I walked in– you get smile– Britney is awesome! She was very concerned, personable, and I felt taken care of. They did an awesome job– also cleaned my car. Thank you everyone!

Got really good service and discount on my LT1 Camaro. Want to shout out to the dealer Brett. He wasn’t bugged when I emailed him about the car even before I put the downpayment down and we must have emailed back and forth more then 20 times and visited and went for 2 test drives before signing the deal. I got real good service from all the staff.

Service appointments are seamless here! You arrive at a garage that is cleaner and neater than mine :), are greeted within minutes and made to feel like a valued customer even though I was just there for an oil change and out in less than an hour.
Perfect.
Also, after reading a few of the reviews below regarding the vehicle purchase, I felt I needed to add my experience. I had been car shopping for several weeks and experienced several dealerships (I was test driving cars from different manufacturers), when I finally decided on the Tahoe it was because I had just come back from a vacation that I had rented one for 10 days. I made my initial inquiry online. The person that responded me had one of the best responses to my request, rather than asking me, like every other dealer, when could I come in to test drive and meet, she asked me DID I need to test drive or was I ready to just proceed with numbers. That made so much sense to me as I did not want to waste my time going back and forth with visits to the dealership. Most of the details were done via e-​mail, phone calls and when the numbers and paperwork were ready, I went in, signed the forms and returned a few days later, at my convenience and a scheduled time, and picked the car up.
If I could remember names I would commend them, but the person I dealt with on the internet, the sales person I met with who handled the delivery and the business manager were all professional and efficient and I never felt like they treated me like my time was not valuable.

Visited this dealership the other day after setting up an appointment Paul one of the Managers about leasing a Chevy Cruze. Paul was very oriented to details and quoted me a price on the phone and explained that it might go up by about 10 to 20 bucks due to different incentives and such that the national association runs. I was fine with that. So I made the hour drive thru Boston traffic with the expectation of buying a car. I arrive at the Dealership check in with Mark Buck the Manager who I was told would be handling my transaction and get passed off to Steve Coy the salesman. This is when the whole experience turned into Amateur Hour. It was like the hour that Paul had spent with me on the phone going over everything went right out the window. I took a vehicle for a test drive and was overall pretty happy with it and was going to buy it. The price was now about a 100 dollars higher than what Paul had quoted me. When I protested my salesmen memory suddenly came back and he was quick enough on the uptake to point out that the car I drove was a different model. Anyway I left the dealership
I received a follow up email and phone call from Jonathan the following day about how my time is valuable and seeking follow up on my dealership visit. I explained what happened and was told they could would honor the deal that I was a promised and that it had been a mistake during my original visit, but after having hours of my time wasted Mirak has left a sour taste in my mouth. If they cant even handle a simple lease transaction on a vehicle. How could you ever trust them with service or recall issues? I know I wouldn’t.

I purchased a new, 2015 Chevy Cruze. I had sought to purchase a used car, but the great deal and workings of my sales consultant only made it $ 1,000 more to buy new than used.
Steve and Mirak Chevy as a whole did a nice job of accommodating me and making me feel welcome. I felt comfortable the whole time, enjoyed meeting everyone there, and felt comfortable with all aspects of the process. Very good staff.
The only complaint I had was the communication. I had to visit the dealer 4 times in 6 days to finish this purchase. I wish the whole process would have been communicated with me more clearly so I did not have to waste so much time. It was worth it in the end, but I wish this was better communicated up front (how long it takes for the financing, getting your car registered, plate transfer, etc.)
Overall, a pleasant experience made great by the individuals I met and spoke with.

Took my corvette to this place. Couldn’t get the problem fixed and charged me $ 105 diagnose fee. After he Asked for more money to find the problem, I refused. He even suggested that it would be easier to have another 05 corvette to compare and contrast with mine to make it easier. I know. It is ridiculous.
If that’s not enough to persuade you to avoid this place. Here comes the «better» part! So Service manager David lemme come and pick it up last night. I went there and paid the ridiculous money for nothing. BUT you won’t believe what happened next. He checked and told me that my car was not even ready. So I wasted my time and energy for nothing. «Sorry about that» was all he said. I had to go back this morning to pick my car up, which cost more time and energy. No possible compensation is mentioned by David. acted like nothing happened?! This is not the way you treat your customer. Avoid their service center at all cost! 100% authentic review.
Quick update:
No compensation mentioned. No follow up. Just nothing. They have all my information. I have to post this. Don’t put your car into their hand. Just don’t. Their customer service is beyond awful. I don’t even wanna give them one star! They might let you pick up the car and tell you «oh it’s not ready! Come back tmrw!» Seriously?

Poor experience with buying a used vehicle here. If you should buy a used car here I recommend you look the vehicle over very thoroughly before taking delivery.

I am very late in writing this review.
I purchased a 2014 Chevrolet Cruze from this dealership in May 2014. Jeff Calder in sales helped me throughout the whole process. He was so kind and patient… even despite my indecisiveness. He was very thorough in explaining the specs of all the cars I was interested in and really helped me get the best deal possible. He also went through every detail of the Cruze with me when I picked it up to make sure I was all set and ready to go. I can tell he really cares about the customers as he has called me several times since my purchase to make sure I am still satisfied with the car. I will certainly return to this dealership to buy another car and I really hope Jeff still works there when that time comes! Mark in financing was also very helpful and explained the financing process and my options very thoroughly. He was also very pleasant and super patient. Great dealership and even better employees! Thanks Jeff and Mark for making what is typically a very stressful process for me totally stress-​free!

I recently bought a car from Mirak after my car’s front axle split after a tiny fender-​bender in my neighborhood. I had not been planning to buy a new car for at least a year and wasn’t terribly prepared. Mirak is in my neighborhood, so I went there first. They were so nice, and so helpful; walking me through the process of getting financing, and got me a great deal with good terms. No pressure at all, and they were very patient through my thousands of questions. I would highly recommend going to Mirak first if you are looking for a new or used car, and look forward to doing business with them for years.

In spite of a robust website and an aggressive internet marketing scheme, Mirak refuses to actually do business via email. Everything is just an attempt to get you into their showroom where they can play the same old car dealer sales games.
After replying to one of these schemes by requesting pricing information on a new car from Judy Barahona, «Internet Sales Specialist,» I got a half-​assed copy & paste job from the national website. When I asked for more details, this was her reply: «it is not as easy as just an email. Your visit here shows intent and in turn, we work hard for you. Please consider the opportunity to get your best pricing and have all your questions answered here; in our Mirak showroom!.»
I find it odd to claim to be an internet sales specialist when you refuse to conduct sales over the internet. Her response to that: «I am a Customer Care Coordinator here at Mirak. I do my best to answer your questions and set aside time on your behalf for your no-​obligation showroom visit. So yes, I am not a leasing consultant and do not have all the information you are requesting of me,» and, «I am following prodigal as required of my job.»
So she passes me off to Jason Kurker, Marketing Director, who, in spite of my MULTIPLE requests that I only be contacted by email, has called me at work at least a half dozen times in the last two days (not to mention the unsolicited text message). Getting information from him was like pulling teeth — my questions would received half an answer, followed by a plea to come into the dealership. Multi-​billion dollar deals are negotiated via email every day, but apparently you need to sit across from him in a dealership sales room before he’ll tell you how much a car costs.
While Mirak struggles to join the 21^st century and learn to LISTEN to what their (potential) customers are asking for, I’ll take my business elsewhere.

I have never had a more unprofessional experience with an automotive place. We brought our Chevy in for the recall on the ignition piece. It is now 4 months later and each time they say they fixed it, they have not. Also incredibly rude and lying toe about how they attempted to contact us, etc.

I brought my 2007 Chevy Tahoe in for some warranty and non warranty service.
Both jobs were done professionally and the car was returned in perfect working order.
A significant amount of work was required, and all of it was done in a timely manner.
Larry was my Service Contact and was helpful and knowledgeable of the work required. He kept me informed of what was being done and the results.
Great Service Personnel, Great Service Shop, Will always return for many years to come!

Great dealing with Mirak buying a used car. Extra special shout out for Mike Arazian for his patience, professionalism, knowledge and remarkable customer service. Totally down to earth. No stereotypical used car salesmen at this place Just a solid neighborhood business with a long and strong history of civic involvement with Arlington. That counts too. Totally pleased with every contact we had with everyone at Mirak. We’ll be back.

We had one day to find a reliable used car for my wife and after a few visits to local dealers and lot’s of research on the internet we decided to stop by Mirak.
Within minuets we found our perfect car and a Hybrid at that. Everyone we dealt with at the dealership where fantastic, from Mike our sales person to Mark at the front desk we felt like our business was appreciated.
The Mirak Team truly cares and goes out of their way to make car buying an actual pleasure not a dread.
Thank you all again, Andrew & Ann.

Bought my Equinox here back in May of 2011. The sales person and sales manager were great. I came in educated about the ciprice I wanted to pay and how much I as wanted for my beat up civic. They neve once questioned the price I wanted and I didn’t even have to negotiated they just said OK and that was it. Easiest car buying experience ever. The only reason I couldn’t give five stars is because when I went to pick up my new car they had not washed the car or done the inspection sticker when I arrived which was frustrating because we had discussed the time together. Overall a pretty good experience.
Have also had my car services here. No complaints. Typical dealer

Dealerships mostly suck. And the service departments are generally overpriced and shady. However, I have taken my Saturn Vue to Mirak a couple times and had a good experience. I have tried local small shops but realized that the labor costs are not much cheaper and the dealer is generally better at finding out what the issue is. They don’t try to push the service either. Last time I went there to get my A/​C checked and they found a leak and quoted me more than 1K to get it fixed. but the service manager offered up immediately that he wasn’t sure if I would find that worth it considering the age of the car (I agreed and decided not to get the work done).
OEM parts will cost you more than autozone/​napa, etc but labor is likely not much more and Mirak has been good about effective diagnosis. I would use them again (and I am going there tomorrow actually for a new issue).

We had excellent service from Mirak Chevrolet in Arlington, MA. Our Chevy broke down while visiting Boston from Syracuse. It needed a complete new transmission, while still under warranty. Mirak arranged for a rental for us to get home and then again to return to pick the car up at Mirak in Arlington.
Dave, the service manager and Craig, the dealership manager made every effort to give us good service and dealt with GM regarding the transmission replacement and with Enterprise Car rental to get us a rental car.
Thanks for wonderful service from Mirak Chevrolet in Arlington.
Tom Dietrich