Midas

Update: The owner of the shop contacted me. He was nice and offered to fix my window for $ 100 in labor if I buy my own parts (window motor and regulator). They fixed it this Saturday and its working fine for now. There was the little note on the invoice stating there is no guarantee on labor (kind of surprised) or parts (parts understandable since I purchased my own and I have a 3 year warranty on it). Lauren was a nice lady and took good care of me. I wasn’t refunded the $ 50 diagnostic fee the owner of the shop had offered in our first conversation over the phone. When I asked once my window was fixed, I was told he doesn’t remember talking about it when we clearly did which I was appreciative of. He seems like a nice guy so may be he just forgot? I don’t know.

I went there last December and had an incredible service and raved about them. I went back in March and had several issues with my oil change. First and foremost, the woman there told me my car required an emissions test (I have an ’05 Prius which exempts me from the emissions test– see below). I was immediately alarmed when she flat out told me I was wrong. I’ve had the car for over 8 years in VA, I should know the requirements for my car. Additionally, they quoted me $ 1,000 for a new set of tires. The last time I put tires on my car it didn’t cost half of that. And finally, my oil change total came out to over $ 100. I will admit that my synthetic oil should cost more, but damn. I had great experiences before, but they are too expensive. Especially considering that their prices are not backed up with consistent results and knowledge.
The DMV is clear «Qualified hybrid motor vehicles — Toyota Prius and Honda Insight model year 2007 or earlier, and the 2010 Toyota Prius. All Toyota Prius and Honda Insight models are subject to the $ 2 per year emissions fee when renewing the vehicle registration as required by the DEQ, Virginia Code § 46.2−1182.1.».

I’ve been coming to this location for the past few years for oil changes, inspections and random other occurrences. I came today for an inspection, and was in and out in no time! Also, I was able to speak with Lauren about the possibility of doing my 90K maintenance recommendations being that my mileage is quickly approaching this number. I always get nervous with these conversations since I’ve seen a lot of places try to scam less knowledgeable car owners (to include myself.) She was extremely nice and helpful, and was not pushy with any of the recommendations. I’ll definitely be bringing my car back to Midas soon for maintenance and the necessary routine oil change.

Don’t waste your money. They did nothing to my car. I left it there for half the day and they closed the doors with my car inside the shop. I had to wait through the weekend till Monday to get my car out of their shop. When I picked it up, they swore that they had called me but I had no missed calls and they said that it was a dealer issue to fix my steering. I took my car to pentagon liberty down the street. They fixed it with no problem and at a reasonable price.

Lauren was great, I’m very skeptical of mechanics but I was so impressed by the service and expediency of this Midas. I taken my Midas to the Rhode Island and things went well, but will now be servicing my vehicle here even though I live in DC. So worth it. Ask for Lauren, she’s awesome and beyond friendly/​accommodating!

This was my first visit to Midas. I had my AWD SUV at the dealer last week for scheduled oil change and they told me all four tires were out of alignment. They even handed me a nifty 3D printout that showed the results of the fancy test they did. I thought the price for the alignment was a little high and also wanted to take it to a place that specializes in that sort of thing.
I brought it to this Midas location this morning and explained what happened. I even offered to show them the report from the dealer. The lady and young man (sorry, didn’t get their names) were so helpful! They explained that they would do their own test and we would go from there.
About an hour later, the lady came out and told me that after a lengthy inspection and and discussion it was decided they could not take my money. The SUV is not out of alignment. Some slight wear on the suspension, but at 33,000 miles, not enough to warrant $ 100 repair.
She shook my hand and told me to have a nice day. I certainly will, thank you very much!
I appreciate the honesty of the staff at this location. They could have taken me to the bank, but they didn’t They have earned a loyal customer going forward.
Thanks again, Team Midas!

Came in for safety and emissions check. Friendly, quick and gave me recommendations on what’s next to come for my car. They didn’t try to sell me into anything extra, which is always a plus!

Worst experience getting oil changed and state inspections completed. I went here on a whim when I couldn’t get into my dealership during the day/​time I wanted. Wrong decision. When I arrived I was not greeted, and when I told the desk what I needed done the employee said only a handful of word to me while I waited to for papers to print out. He had the most uninterested and least customer service orientated attitude I’ve seen in a while. When I drove my car to the bay to start work, the technicians were friendly enough; unfortunately this was the high-​point of my visit. The real issue I have is when my car failed inspections. I said I would get the repairs needed elsewhere. The same uninterested employee at the desk rudely questioned me as to where and why I would get it done elsewhere. First that is none of your business, second he was rude about it and then laughed at me when I said my dealership. Very unprofessional. The oil change and inspections were quick enough, so no complaints there. My second major upset with my experience was upon completion of the oil change. First the same uninterested employee said 1 one word (the price) to me when my car was complete and I was checking out to pay. Then when I got to my car there were no less than 10 spots, both inside and outside my car, that were visibly covered with oil and grease. This is completely unacceptable! But, by that point, I was so done with the location I just wanted to leave ASAP. I will not be coming back to this location, even just to get my car re-​inspected for free after the repair. I’d rather pay again elsewhere.

Garbage. I brought my car here to get a tire mounted. Afterwards, I asked the guy at the front desk if my other tires were fine and he assured me that everything was okay. However, before I left he said that I needed to get a new tire pressure monitoring system (tpms) on my car since the one that I had was going bad. THIS IS ABSOLUTELY BULLSHIT! Why? Because my car doesn’t have a TPMS. So why do I need to buy something that I don’t need? Just do a quick search on your computer and it should tell you that. Finally, when I was driving back home, I noticed one of my tires was cupped despite the guy saying everything was fine (I guess I needed to change two tires, not just the one). So much for checking out all my tires.
I think the next time I need work done on my car, I’ll go somewhere where they are competent and actually know what they are talking about.

The people who work here are nice and are likely good at what they do, but the lack of timeliness I just experienced here is inexcusable. I had an 8:30 appointment for an oil change, and they didn’t take my car into a garage until 9:05. The actual oil change took half an hour or less (the only reasonable part) but for reasons unknown I wasn’t able to get checked out and leave until 9:50. Well over an hour for an oil change at a time of morning when I clearly have to get to work and made an early appointment in order to get to work on time. Really just not okay.

I blew my tire out on 395 and limped my way to the closest gas station, which ended up being this Midas. When I drove up, DJ came up and offered to help get me back on the road. Given that I was short one tire and a good 35 minutes away from home, I was ready to do anything to get my car up and running. Rather than selling me a tire, DJ pointed me towards my tire warranty and told me that I should go down to Costco and have the tire replaced rather than shell out money for a new tire. They changed the tire to my spare quickly — and without charge — and got me back on the road in no time! I really appreciate the honest and excellent customer service here. Since this location is convenient to work, I will be sure to bring my car here in the future!

These guys basically saved my life. I heard knocking while accelerating in my car. At first, they thought it was just an oil change need but soon figured out that yes oil was needed but more importantly the tires were not securely put on.

I called the day earlier, spoke with DJ, and randomly came by to get gas and he checked it out to make sure it was ok for the day until I came the next morning.
The next morning, two other gentlemen were working (today, September 16), and both were awesome. I wish I remembered their names, because I even asked them so I could put it on here.
Anyway, they really quickly fixed my problem, and gave me a really low price with great quality work, along with looking over the rest of the car for free. I’m only coming back here for anything I possibly can.

DJ and crew took excellent car of my 1993 «classic» Honda. Gave me a quote, then found some discounts for me. After I approved the work, they didn’t end up needing to replace one of the components saving me $!! Friendly, knowledgable, great customer service.

Stay away from this place! Don’t let they fool you. They always will say that something in your car is wrong and will need replacement, then they will charge you more than a dealer. Besides that, they do not use original parts. They charged me $ 60 for a bulb and they replaced my alternator for one that didn’t work. The customer service is very poor too.

I really would like to give this place 10 stars Chris and his team really took care of me the mechanics are hard-​working and very dedicated to their job l!!! I had a problem with my AC on my Audi and other places and Audi were giving me the run around and trying to just take my money, Chris and his team took their time, found the problem now I’m bank cruising in the AC. I definitely recommend this company!!! THANKS GUYS!!!

This is not the place to go if you want to get a car inspection or anything else! I took my ’91 truck there to get a safety inspection and after about 10 minute wait the guy (Boroujerdi-​rad, Afshin) shows me stuff like oil on the valve covers and says that needs to be fixed, and then shows me the top of the radiator and say all of the color there is from the «acids» eating away at the radiator, then show me the back plate of my back brakes and says there is a leaky seal on the passenger side. Then the grand finally he say I have an exhaust leak and puts a cloth to the exhaust and you hear a hiss and he says «see you have a leak». So he says he will reject the vehicle’s inspection and sends me to pay. I pay and go start my truck which now makes an enormous sound. I drive home and park and take a look under the truck. I can see where this as*hole has take a crow bar and pried apart my exhaust to ensure that I really have a leak. What jerks these guys are!!!
I am a weekend mechanic and have been for more than 30 years and to see this kind of stuff makes you understand why some people think all mechanics are liars and jerks.
Beware do not take you vehicle here for anything, There is a honest guy I know just down the street at the Citgo next to Bob and Ediths that is much better.

I had quite a pleasant experience here. My car was driving like the tires needed replacing. After a 10 min wait, the service tech took me to the back to show me were my tire was stripped and needed replacing. Just the one tire. which was a relief cause I thought we might have to replace all four. I asked the tech if there was a cab service so I wouldn’t have to wait there and he actually had a tech there take me home. I had a good experience despite the other reviews. Honestly i was pretty skeptical but personally, didn’t have any issues that were said.
Trust the midas touch.

Prior to coming here for my state inspection, I’d had at least two people recommend them. Obviously no one has an outstanding stellar OMG experience when having to get a car serviced, but they helped make it as quick and painless as possible. They’ll usually only take 10 – 15 for state inspections. If you need to run errands, it’s on the Pike full of places to eat or head to a bank, post office, or pharmacy, so definitely a convenience factor.

I went in for a routine oil change without an appointment on a Saturday and the staff was awesome. Unfortunately the company who installed my oil pan 4 months prior installed something incorrectly. (Joyce Motors)
The manager Chris, whom knew I was essentially a single mom as my partner is deployed – went a above and beyond to try to help me find the part and a dealership that could fix it. He offered to call the other dealership (whom botched my oil pan replacement) and talk to them.
Service means everything in today’s day and age and I am pleased and really blessed by there efforts even if they weren’t able to assist me.