Pentagon Liberty

Easy, fast, professional service. Had a flat he night before, brought it here– quick fixed and replaced the spare back with the repaired tire in no time.

I am still in shock about how great of an experience this was. There are very few things better than finding a repair shop you can trust, and this completely just made my weekend. Ricardo is an angel and my idol. I wish I could be half as nice, kind, and honest as he is.
The past two auto shops I’ve been to have quoted me $ 500+ and for completely different problems that I probably didn’t need fixed. Its always some flush or something needing to be replaced immediately, and you never know what you really need. Ricardo told me there was nothing that needed to be replaced, and assured me that he would tell me if anything were wrong. He even waived the entire fee for all the diagnostics and road test he did to look for problems. Keep in mind this is on a holiday weekend where he was incredibly busy, and he still refused to accept a penny.
I actually feel guilty taking up so much of his time without paying, that I’m going to bring food and gifts next time I go so I can at least force him to take something. Everyone in this shop, even the cashier in the convenience store, are simply incredible people.

I cannot say enough good things about this place. Ricardo and his crew are life savers.
Ran a code reader and realized that my bank 2 sensor 2 oxygen sensor had died out on my Mercedes. Needing to get emissions testing completed, this was a huge issue. I had purchased an OEM sensor to install and lost two nights of sleep trying to get the old one to budge. It was impossible. Usually I’m the DIY type of guy, but opted to call around for estimates to get the old one removed.
Midas gave an estimate of $ 120 and I roughly got the same from a handful of other places.
I live across the street from this spot, so I figured (despite the heavy rain) I’d walk over and ask what they would want to remove or even replace my sensor. Ricardo approached me, listened to what I had to say, and responded with the unthinkable… «Bring it over here and I’ll have it done by 5pm. Free of charge. Merry Christmas.» Mind you, this was at roughly 3:15pm.
To my surprise (again), I got a call at about 4:45pm telling me I could pick up my vehicle. He even topped off my power steering fluid because it was running a little low. Amazing.
This is now my go to spot for anything I think I can’t handle myself. Would give six stars if I could.

After my review, the owner tried to contact me to come back in so I could change my rating because he wanted to keep his «perfect rating» but I really wasn’t interested in going back. After I left Pentagon Liberty I went some place else and found out that I needed new brakes and new tire ASAP. It took them all of 5 minutes to see that. I’m just glad the other place let me know so quickly. I got my brakes and a new tired at the next place that did my inspection. There really wasn’t a reason for me to go back to Pentagon Liberty. To the owner, thanks for following up. Hope you do better with your next customer.

They were able to fix my car at half the price another place quoted and it’s been running great ever since!

I wasn’t even a paying customer and they went above and beyond. I can only imagine what they’d do for their customers. My car had broken down. The manager ordered jumper cables, had them delivered and sent someone to my house to jump my vehicle. I am so thankful that there are still kind business men out there.

The staff at Pentagon Liberty Auto Care were all exceptionally courteous and professional. Ricardo Gonzalez the service manager was especially helpful. I had to get two vehicles inspected on the same day. There was a potential major glitch but Mr Gonzalez immediately and professionally took care of all problems. Five Stars are well deserved. I highly recommend Pentagon Liberty and Mr Gonzalez.

5 stars for auto service AND customer service. I required body repair on my car (reconnecting a side view mirror and hammering out a dent after a run-​in with a parking garage pillar). Ricardo at Pentagon Liberty clearly communicated the best time to come by when I called, and then got to work energetically immediately upon my arrival. I had anticipated leaving the car all day, or at least all morning, but he had it fixed in half an hour.
I was in fact already tapping out a positive review for his speed and efficiency when Ricardo told me that there would be no charge for his labor, and wished me a happy Thanksgiving. I’m so glad they’re in my neighborhood, and will certainly be returning as a loyal customer.

I have lived in the DC area for 10+ years and instead of finding a good mechanic I always resorted to driving back to NY as problems came up. When my brakes started making all sorts of noises this past weekend it was clear that I couldn’t run the risk of driving back to NY with shotty breaks. Instead I did a quick search and found Ricardo at Pentagon Liberty. As you’ll see in other reviews — Ricardo is great! Everybody in the shop was super helpful and eventhough I pulled up to the door as Ricardo was walking in for the day he was happy to get my car checked-​in right away. Two hours later (with one phone call shortly after drop-​off explaining the costs and the plan) I was on my way again. No more obnoxious screeching when I tap on the breaks… problem solved.
Great shop, all the staff were friendly and helpful! I’ll be back should anything else go wrong with my car in the future!!!

If I could give them 6 stars, I would.
These guys are truly genuine, good guys who care about people. I came in after having been hit by a guy who messed up my fender and scratched up my bumper. It was still drivable so I went around for quotes — all of which were about $ 1100, which is absurd. So I took my car to Pentagon Liberty because after calling, Ricardo told me that although they don’t do major body work themselves, they can often help with minor stuff. He was very honest and kind, so I brought the car to get checked out.
I got there and Ricardo was as nice as he was on the phone. He and another guy on his team both went ahead and buffed out the paint residue that was left from the collision, which made the damage look way better than it was before. Then, with my consent, they took the wheel off and hammered out as much of the dent as they could, and reattached some parts that were easily fixable. With just those small fixes, it made my car look so much better. And they refused to let me pay them for their time and work. Ricardo told me that I’ve already been through enough with the accident and then not being able to go through my insurance to cover the damages, so it was the least he could do.
I have never been so impressed with a car shop in my life. I’m so thrilled to have found a place with people I can trust, and you can bet I’m going to start bringing my car to them from now on for mechanical work and the like. Ricardo and his team were professional, honest, trustworthy, passionate, and genuine.
Forget everywhere else, you need to make this your new auto shop.

Great service and professional work!
Went in there for oil change and got new vipers, guy named Ricardo took care of me, set up viper blades for free, clean my windshield and did it with pleasure and didnt let me pay a dime. Good work and great customer service.5 stars from me!

I stopped by around 7pm and was thrilled when Ricardo took a look at my tire and plugged it! The shop was closed but he was still working. He must have saw the look of panic in my eyes because he didn’t hesitate to help me. I would definitely go back and would recommend him and his team to anyone! There are so many slimmy, unhonest mechanic out there. Ricardo is one-​of-​a-​kind. I never felt taken advantage of and knew he genuinely wanted to help!

One of our front tires needed to be filled up every other week due to some sort of leak. The people here were extremely friendly and were able to get me an appointment quickly. They also told me if the tire sensor in my car went off again, to bring it in ASAP and they would take care of it. Turns out there was a nail stuck in a front tire that was causing the problem. These guys had my car in-​and-​out in 10 minutes and they charged me $ 0 since it was a simple fix and patch. I’ll be buying all my tires here from now on.

I wish I knew about Pentagon Liberty sooner. My wife owns a VW that just came out of warranty and she wanted to do the 40,000 service maintenance (much of which was unnecessary). Her dealership quoted us $ 700 for everything so I made some calls.
I found Pentagon Liberty and talked to Ricardo on the phone. I explained the costs the dealership tried to charge me and we both agreed that it was not necessary. He told me to bring the car in and they would inspect it free of charge. The only thing I needed for the car was an oil change. Ricardo not only saved me $ 650 but also earned a life long customer. I highly recommend bringing your car here because you are dealing with a man who is a straight shooter and won’t try to nickel and dime you.

Wow, boy was I impressed by Ricardo and the team. Two days ago, my car would not start as I was leaving work. After getting a jump I needed this matter resolved quickly. Coming up on a holiday weekend, of course most of the shops were busy and car rental places were charging lots of money. I called the auto repair shop that I have been going to for years and they basically told me that the matter would take several hours to diagnose and as such they wouldn’t have a spot for me until next Tuesday.
Looking on Unilocal,I called Ricardo and the Pentagon Liberty team. Ricardo squeezed me into a busy schedule and said that it was likely just a battery issue. They tested the battery quickly, replaced it with an Interstate Battery which is one of the best you can get, and on top of all of that, everything was honest and reasonable regarding price. The service was excellent, the price was great, and I think I’ve found my new permanent mechanic. Thanks guys again for all the help.

Since I have known Ricardo (years) he has had a passion for cars. I am not surprised to see such 5 stars reviews on Unilocal.He had serviced my cars for years and I entrusted in his recommendation and had always called me before he does any work to explain everything.
His professionalism is on point.
You can trust him and his work. Plus, the prices are extremely reasonable.
If your in the area, stop by.

I absolutely enjoyed my experience with this business. The customer service is stellar and the service is fast and of great quality.
My car didn’t pass the safety inspection at the dealership and they gave me a quote for $ 1450 to change the break paths, rotors, and a couple more things. After doing some Unilocaling, I narrowed down my list to a few auto shops and got different quotes.
Pentagon liberty manager gave me an exact charge including tax. Upon my arrival, they greeted me very courteously, did an investigation, and told me I don’t need to change all the crap the dealership told me to change. They gave me a quote of ~$ 750, and since they didn’t find the part the same day, they gave me w loaner car for the day I didn’t have my car.
The cream of the crop? They gave me ride back and from my home when I dropped my car and came back to pick it up.
All in all, i’m very satisfied with the entire experience i had with this business, and especially With the manager, Ricardo.
I’ll definitely go back and will refer my friends to this place.

Ricardo is on point!
I’ve yet to have a negative experience at Pentagon Liberty. I am one of those people who is extremely weary of mechanics and assume I’m being taken. To say I always feel comfortable here couldn’t be more true.
You will always be greeted with a smile and straight talk on your interactions with the mechanic staff here.
Five out of the five for the outstanding customer service and excellent value.

I always get my gas here as I live right across the street but not until yesterday when I suddenly got a flat tire did I have to go there for something other than gas.
I must say they really made getting a flat tire a great experience. I went across the street on Sunday just to ask if they fix tires. An extremely nice man let me know that they did and if I came back the next morning they would fix it right up. He patched it up this morning in record time and didn’t even charge me! Everywhere else you go you are usually overcharged!
It is not often you come across such a helpful and extremely nice group of people. I was really amazed actually. They deserve all the business in the world because they are the absolute definition of great customer service.
Having car trouble is usually always such a pain in the neck but they really changed that. I will never go anywhere else. What a great group of people. They’ll be getting cookies from me!

Honestly the best customer service you could ever ask for. They’re super sweet and accommodating to me every time I go in. They really are a Pike staple that I will return again and again for my gas needs or car repair needs.
Side note — Ricardo the manager goes above and beyond to get you great prices when you have to get repairs done to your car. You’ll know exactly who I am talking about when you go in – he is the super handsome Salvadorian guy who always has a smile on his face. Of course Hadi the owner and Jossef are the exact same way with helping. They’re wonderful people and their demeanour is beyond the business aspect of things, but also on a personal level really pleasant people to work with.