JoS A Bank Clothiers

I came here to buy my first suit and had a very nice experience.
The good: the associate I worked with, Curtis, was extremely patient and helpful throughout the entire process. He worked within my budget to find something that was going to make me look good without breaking the bank.
The bad: I’ve been in this store several times and it seems like I need to make myself known to the associates. This wouldn’t normally be a problem if they were swamped, but if I come in 15 minutes after you’ve opened and I’m the only person there at least say «hello.»
Four out of five stars because of the awesome experience with Curtis when purchasing my first suit, but lack of recognition from the rest of the staff.

Went in to get an update for my wedding party’s tuxedos & once again 3 sales associates do not know how to access the new database! Why am I not surprised! The worst! I will make sure I tell everyone not to use this company in the future!

I went to this location to try to find a suit for my wedding. Even thought the suit I wanted only had pleated pants, my sales associate Steven was extremely helpful and knowledgeable. Next time I need help with any kind of suit, i will be coming back to this location.

Both my husband and son love the selection of shirts, slacks, sweaters etc… that Jos A Bank has to offer and I enjoy shopping for them but I must say that the sales that Jos A Bank offers are confusing to say the least and I think they want you to be confused so they get you to buy items that are not included in the sales!!! This issue could easily be remedied by stocking correctly. How difficult is it to stock the various styles together as opposed to comingling all the various styles and also CLEARLY and CONCISELY displaying sale criteria. The staff at this location is AWFUL, they don’t even know where the items that are on sale are and they aren’t very good at helping you find the sale merchandise either… all they are interested in is ringing you up!

This Jos a Banks location is horrible. The wrong recommendations were made for suits based on my body type. I had to return the suits and get fitted for another three suits. Later, I had some alterations done on two pairs of pants which the staff could not find. Giant waste of my time that I will never get back. Do yourself a favor and don’t go to this location.

Nice selection of midrange suits, jackets, shirts and slacks. Helpful staff. Decent alterations. Make sure you get them on sale. They have frequent promotions.

Love the clothing and the sales. The staff is cool and helpfull. The store is in the mall and on the small size.

Absolutely the worst suit buying experience I’ve ever had! Extremely poor customer service, from both the manager and sales assistant. After being greeted (by the store manager) who said «What do you want?» not welcome sir, how are you?, good evening… no…he said «What do you want?» as soon as I walked in. I politely said, «I’m here to buy a new suit». I was then directed to speak with a sale associated as he just stood there. After approaching the sales associate, I soon realized that she was somehow even ruder than he was. After first being ignored, and then withstanding some very rude comments for a few minutes whereby she indicated that I have no clue what I’m talking about (although I don’t claim to be an expert, I’ve previously purchased several suits so I definitely have some clue). I was enticed to eventually leave the store. I’ve never experienced such rudeness, unprofessionalism, and frankly unwillingness to help me find what I was looking for at a clothier. There were maybe two other customers in the store besides myself, so I sense the rudeness was not due to being overburdened by customers that evening. Many of the suits that I currently own are from Jos A Bank, and I absolutely will not buy there again. A suit a large purchase, and should be treated by helpful and patient sales reps who assist the customer in that purchase. I hope readers realize that there are plenty of clothiers in the DC metro area with much friendlier sales associates and who offer the same suits at similar or lower prices. So, if you plan to make a large purchase like a suit, why not shop where the sales associates want your money, and are willing to help you find what you like in a friendly manner? Clearly, they do not at Jos A Bank.

Many thanks to the salesman named Curtis for making it impossible for me to buy clothing at this location. Every time I turned around, Curtis rushed to help another customer walking in the door. He left me in the changing room area trying to find someone who would help me. Everyone else «seemed» to busy to help. I had to walk out of the store without being able to purchase anything at all. Thanks guy!

It was time for a wardrobe refresh and a new suit. I ordered a suit online from Jos. A. Bank during one of their frequently recurring (or is it continuous) sales. It was delivered promptly. However, this review isn’t about their online store.
The suit jacket looked and fit fine, but the pants just didn’t look good on me. For whatever stylistic reasons, the pants were made with double-​pleats and simply look awful on anyone, especially if you’re short. Give me a break, I’m Asian! Anyway, I took it into the Jos. A. Bank store in Pentagon City to return my online purchase. Thankfully, they accepted it and processed my return without question. As I looked around the store at other suits, I noted that ALL of their suits came with double-​pleated pants. Yikes! I guess I can never buy any suits from them!
In the end, I give Jos. A. Bank in Pentagon City 4-​stars for customer service, but 2-​stars for not having suits with flat-​front pants! Final tally…3-stars!

I’ve browsed here a number of times and picked up a few things on sale. If you know what you want and don’t need assistance, it’s OK.
But I think the service at this location is terrible. I spent so much time waiting to be helped, I walked out.

Somewhat crappy suits for bargain prices. If you are in dire need of a suit but don’t have a ton of cash, come here. Otherwise? Eh, even the Men’s Wearhouse is a better bet.

The salesmen are pretty helpful and they have all sizes and styles in stock.
BUT…the tailoring stinks. Of the six things I’ve had tailored, only two have come back right the first time. Three pair of slacks, fitted the same day, came back in waist sizes ranging from «huge clown pants» to «marginally tight» to «just right.» What am I, Goldilocks?
I really don’t have time to keep revisiting the store. I’d be a regular customer if you would just give me what I pay for.
I don’t recommend shopping at this location.