Bose Store

Bose company policies are awesome. I have had my Bose stereo for the past 15 years. It still worked for the most part, but the cds would sometimes have issues playing. I traded in my Bose from 2000 and got $ 250 off a new Bose stereo. I don’t know many companies who have policies like that. I will probably be a Bose customer for life! Of course the quality of Bose speakers is well known so I don’t feel that need to espouse how clear music sounds on a Bose stereo.

I dropped in due to my headphones fraying at the point where the cord connects to the headphone. Previously the customer service here was excellent. I recall trading in my last pair of headphones after they stopped working for a reasonable exchange so I figured I’ll give it a shot here.
This time the gentleman offered me a credit of $ 25 for my headphones. What a joke. These things were like $ 130 a couple of years ago. I asked…“really? That’s the best you can do?” He responded, «yep» So I left.
Long story short, I contacted
customer service and they took care of me.
Don’t bother with this place. Just order online. SO much easier AND the customer service representatives actually know the meaning of customer service.

Great service, went in for a speaker and came out with new one. Great job did not get the guys name but wow!
And thanks!!!

Yesterday i stopped by this Bose store to replace a lost headphone cable for my Bose QC 3s. This Bose store is conveniently located in Pentagon City mall, practically adjacent to the Metro entrance. If you abhor malls (as I do), then this location is spectacularly convenient!
Since I had lost my headphone-​to-​device plug-​in cable on one of my many flights, I was anxious to get back into action. On line, i discovered an iPhone compatible, two way cable was available. Since i was on a short turn around for travel, i opted to go to the store to purchase this rather than order on-line…but, alas, this cable was not in stock. However, they had the standard cable, so i opted for that. While one associate prepared my purchase, the other went to the back of the store and dug around their parts bin. Well, wouldn’t you know, the other associate came back with the exact two way cable that i had been looking for! It turns out they had a spare laying around among their loose parts, and these gentlemen were kind enough to throw it in with my purchase! What a score!
This was by far the best experience that i have ever had in Pentagon City Mall. I commend Bose on their professional associates, and for their desire to take care of their customers!
If you a are true Bose client, be sure to stop by the Bose Store in Pentagon City to have your needs taken care of!

Although most Bose products are sold online, here you can look and test them out. I could decide which noise reduction headphones to get so I came here and tried them on. (Ended up getting the a QC20 earbuds.). The staff is friendly but not experts on electronics or all Bose products, certainly not in comparison to the staff at an Apple Store.