Gander Mountain – Arlington

Needed hiking boots for our kid. Checked online they had the exact boots we were seeking. We go in, let our child try on a boot, it was a tight fit. The sales girl was assisting another couple but they were trying on shoes she retrieved for them. My husband politely asked, «excuse me please, do you happen to have this boot in a larger size?» The sales girl replies in an annoyed tone, «look if that’s a kids boot that’s all we have on the shelf and see those shoes on the wall those are the only ones we have in the back.» I shook my head and told my husband lets go we are not buying anything here.” She realizes her mistake and goes «wait did you need it in a time frame; we could order it.» I told her, no thank you were fine. As we were leaving the front cashier gentleman kindly asked if we were able to find what we needed. We kindly replied, thank you but no thanks your sales girl in the shoe department was rude to us have a nice day.
We understand being frustrated but taking frustration out onto other patrons or customers is unprofessional period. We will not return ever. We will keep taking our business to Academy Sports, Dicks Sporting Goods and Cabelas.
Just sad it was our first time in the store. Cashier was nice. Shoe sales girl was rude.

Took a number like all of the signs say. Let the 1 salesperson know I just needed to purchase a gun and then I proceeded to wait 30 minutes with not even a single word or look given my way. I knew what I wanted, all I needed him to do was take a second and go grab it for me and I couldn’t even get that much help. Will not be going there anymore. You would think a place that large would have more than 1 person working.

I went Gander to purchase my 4^th gun I was looking for a compact 9 mm or 40 for my wife. My son and I arrived at 11am 3 people working at the gun counter there were 3 people not busy at all so I took a number 19. Waited 15 min let a young kid know I was waiting on some help he said he was helping another customer with a safe no problem waited another 15 min let another person know I was waiting on service he said he was helping another customer that I saw just walk up and not take a number and began to help. Now I was waiting for the you kid I spoke to first looking around I could see him at all so I waiting another 15 min this place was empty 45 min nothing not even I’ll be right with you sir nothing. Now I am a Mexican American I could careless what these people are but I did feel a bit discriminated only when the white man walked up and was helped out right away as he approached the gun counter. My son was with me he walked over toward the people behind the counter and I saw one look over at him and exited to the back. By this point I was frustrated and I held over to my son lets go I’ll go buy a gun a Cabela’s well as we were exiting out and this has never happened with guns in tow before a lady says to me you have to exit through these doors which were the alarm detection for theft we clearly had nothing in our hands but she was sure on letting me know that I was to exit out the side doors even though I had not purchased anything. I asked for a manager she happened to be the manager and I told her I have been waiting to buy a gun for 45 min nobody assisted me kept getting the run around and a white man was helped as he approached the counter and that I had a number and this customer didn’t. Told her I bought 3 guns here and that I will never set foot in this store again and that for now on I will make the hour drive to Cabela’s or any other place as long as it’s not Gander. Now that being said Cabela’s could be jammed pack at gun counter I have never had to wait 15 min to get services and I always got the time for my questions never rushed and I was always approached for customer service not the other way. Grander wants to compete with Cabela’s customer service they don’t have a chance. Before you buy from gander give the other places a shot. No pun. If you want all questions answered and your experience buying your first gun ever go to Cabela’s for the surroundings and experience the only reason I gave a star was because of previous service Unilocal don’t give minus stars to bad too.

Avoid this company. I purchased a Taurus gun from them. Got home, unpacked it and the laser wasn’t working. So I took it back to the store and they said all sales are final. This was a brand new $ 500 gun but I had to let them send it off to Taurus for repair?
The counter worker apologized and told me she would call Taurus for me and ship it the next day so Taurus would have it in 2 days. She also promised to call me and let me know how long it would take them to fix it once it reached them.
After 5 days I decided to go back to gander to check on it because I hadn’t heard anything. My $ 500 was in limbo. So when I arrived I ended up waiting 30 minutes before someone could talk to me. Then I was told that my gun was still there! I asked why hasn’t it been shipped? He told me it was waiting on a laser to come from Taurus so they could repair it. I called back 3 days later and the gun had just shipped out that day. The manager told me they had just shipped it 10 days after I had given it to them. He said they never were waiting on a laser and apologized for the delay.
I’m sitting here 15 days later with no gun, no one has updated me, and I have no idea when it will be fixed and returned. Do not buy from gander. Go around the corner to Academy for a cheaper price and way better service. Gander is terrible to deal with. While I was waiting there for my number to be called a guy in front of me had the exact same complaint.

Smallest gander mountain in an oddly placed location I have ever been to which lead to realizing that there selection is quite poor. Guy in the archery department was helpful trying to help us find what we came in for though. Walked through the gun department and the prices were outrageous so we left without buying anything and won’t go back.

William was extremely helpful in guiding me through my first handgun purchase. If you ever need to go to this location for handgun assistance ask for William.

Place is a mess, been there twice to buy a handgun, waiting 45 minutes the first day, 30 the next visit… Guess only certain employees can help when a customer needs help behind gun counter but the manager should have figured this out long time ago. Several customer walked out because they got tired of waiting. will never go back, went online and found it bought and it’s on its way… No thank Gander, no golden egg for you… More like scrambled.

Kind of on the pricy side. But they got what you looking for. Great selection and friendly staff.

Ok! So I am going to post this for no other reason than to make people aware that the people at Gander Mountain would rather loose my business completely than to «find» my scope rail.
So here I go… Dateline Oct. 23 2015. Heavy rains outside and I was early for dinner plans. So I stopped at Gander Mountain to see if I could find a rail to bolt onto my Savage Rifle to try to mount my night vision monocular onto my Bushnell scope. Talked a long time with the man at the gun desk in the back. I decided to purchase a Rifleman Savage Axis/​LA rail. ($ 9.99) not a huge amount I know. I also purchased (and did not set out to) a Deadshot Combo Rifle rest for the range. I went on to dinner and was out late. The next morning I awoke and went to get my new toy!!! Very excited about the prospect of having my dream «hog» rifle. I went out to my truck grabbed the bag and the box with the rest was there but no rail. So I called and they said the lady cashier (#590 134) was not there but she may have set it aside for me. That I should call back later.
Well with the storms and me going to Wisconsin and buying a new truck, I just got back to Gander Mountain today to see if they still had it for me. The Manager on Duty (Black Bearded Guy) said the lady was there, remarkable because there is no name on the receipt and he told me that before he even looked at my receipt. And he would check with her to see if she recalls it.
He was gone all of five minutes, came back and said she doesn’t recall it. Soooooo… Ok,
I know it has been a minute since I’ve been in there. I get that I should have followed up more intensely. I understand I have a responsibility to be more diligent in making sure I don’t get ripped off!
And that’s right there is the key words… Why do I have to make sure that when I purchase something that I don’t get ripped off by them simply engaging me in conversation and setting my item aside for personal gain or maybe even company gain. I would love to sell the same roof to two different customers and only have to install it for one!!!
So Gander Mountain you are here by notified your chance to save me as a life long customer has been shot. And to ALL of my fellow hunters across the land, please be aware of this incident and check your bag before you leave. Gander Mountain condones employee theft by not being more diligent in making sure items that have been paid for are with the customer when they walk out the door. Faithful in little faithful in much! Gander Mountains integrity can be bought for $ 10!!!

Came here with my girl, looking for hiking boots for both of us. Stood looking at the hiking boots for a while. Didn’t seem very busy for a Sunday. One man was helping someone with some shoes, he walked by us about half a dozen times. Never acknowledged us once. We decided to browse some other departments and come back. When we came back there was a female employee helping a woman and the same man was apparently trying to help her also. We stood, holding the boots we wanted to try on, trying to get someone’s attention. The female employee was talking to the customer, the man wasn’t doing anything. Yet he turned his back to us and again, failed (or shall I say refused??) to acknowledge us. What rude service. Lost my business for sure. I will never come back here again.

I’ve bought a shirt from here and realized the button that would hold the sleeve up when you roll it up is broken. Then went back another time and there were no day packs or backpacks. what kind of «outdoor» store is this

After shooting my pistol, I needed to buy pistol cleaning kit. I was going to Academy, but my friend told me Gander MTN, brand new store. I went there, and everything was new. Store was really clean. Price was also good. I bought 50 rounds of 9m, 24 round for home defense, and pistol cleaning kit. I loved there. The only thing that I wanted there was worker. There were only few worker who can help me. However, I will go later if I need, and I like there.

Grossly overpriced and poor customer service typify this GM location. I was in the store within a couple of weeks of their opening and was in immediate need of a tactical flashlight. I found one – they had a decent selection – and made the purchase. I stumbled across the same flashlight at Academy a few weeks later for about $ 40 less. Ouch. I emailed the store manager and expressed my dismay and dissatisfaction that there was such a disparity in price, especially with Academy being just down the street. I also posted a comment on their corporate website under the customer service tab. I’m still waiting for a reply, but it’s been several months so I’m not holding out much hope. I went back into the store this week to check handgun prices and hoping to see a particular model. While GM boasts something like a 300-​foot handgun case, there was no one – no one – to assist me at the cun case. A sign in the handgun area said «Please Take a Number» for handgun assistance. Well, I’m not in to «taking a number» when I’m looking at spending several hundred dollars on a firearm. I left, and that gun is still under the glass. It looks great there, and I decided it should stay there.

Gander MOUNTAIN doesn’t have anything for mountains. If you are a hunter, its a decent place but overpriced. Academy has a better selection of Mountain/​cold weather gear than this place. If you are into hiking, climbing, camping go to the MOUNTAIN SHOP on pioneer parkway/​303. If you need a hunting/​fishing go to Academy/​Cabellas/​Bass Pro. THIS PLACE STINKS

New location. Store is pretty big and has a good variety of things. Was hard for me to find someone to help me find what I was looking for but when I finally got help the man was very helpful. Overall not a bad place. But by no means is Gander Mountian as good as Bass Pro or Cabelas.

I have been wanting to check out the newest mega-​outdoor store since they finally arrived in DFW, but this location is way south by The Parks Mall. I had a business lunch nearby so I finally had the chance, so oh boy Cabellas and BassPro step aside. I walked in as excited as Gandhi at a peace rally.
My first impression was a big letdown. No huge fish displays, no bikes, no tents, no «hugeness». It really is just a lot of clothes, footwear, fishing gear and a shitton of guns. What they have they do well at, but a fly fishing kit I bought for $ 114 I found later at the dreaded walmart for $ 74.
I think I will go to Cabellas and wander.