Dunkin’ Donuts

Friendly, fast and efficient. Tigit is wonderful. She is always cheerful and remembers all of our favorite orders. She has them waiting for us when we reach the head of the line. Everyone is friendly. My whole work team loves going there!

This place is comicly bad. The coffee and food never taste quite right from this location. The staff always look confused. I ordered a medium back iced coffee. I couldn’t see his hands, but I watched they guy make it but it was taking forever. I walked up and asked him if there waa a problem and he told me it would just be a minute longer. He eventually hands me a small warm cup with a couple ice cubes in it. I tell him I ordered a medium black iced coffee, which it was neither iced nor medium. I was insistand and eventually another staff member comes over and makes the correct drink. This was about a month ago. About 10 minutes ago, i was standing in line and a family orders 2 medium black dark roast iced coffees. He starts to make 2 coffees, then dumps them in the sink. Then fills the same two cups with ice and makes the coffee again. He hands the customer one coffee that obviously has cream or milk in it and the customer asks if there was milk in the coffee. The staff member says «no». Customer then says, «we ordered black coffees. Is that the color of your coffee?» staff member says «yes.» that is when I walked away. This is 2 examples. This place is consistently awful.

My husband and I visited DC from Tuesday, Sept 22^nd thru Sunday, Sept 27^th. We stayed at the Westin Crystal City which was half a block from this Dunkin Donuts. Because it was so close to the Crystal City Metro Station, we visited this Dunkin Donuts almost everyday. The donuts and bagels were always fresh. The staff were always very helpful and courteous.

I got off the train in crystal city and i knew by the smell that a dunkin donuts was near by.
It is 2 doors in from the main hall way.
The staff was efficient, they did have chocolate covered donuts, that are hard to find in denver, but they had plenty at this one. The munchkins were pretty but they didn’t fully glaze the fellas, which makes me sad.
All in all, it was nice to enjoy a donut, and beggars can’t be choosers!

This really is the worst Dunkin ever. Seriously save your time and money. I don’t know why but I kept going back. I’m done now. The people working are slow and snotty, they get orders wrong almost every time, and could care less when you ask them to fix the order. I’m done with this Dunkin. If you need other options take a lap around the shops. You’ll find plenty of other places that are willing to take your money and provide half decent service…

There donuts are the bomb but there breakfast sandwiches are a joke dry as ever eggs there hash browns are rubbery I say they need to stick to the donuts microwaved breakfast don’t get it

Tried DDs version of the cronut today. I have never tasted the original cronut but my expectations were high. It was ok but I’m not really impressed with it and can’t understand the hype…
Now if DD made their regular donuts like this that would be great. The cronut is light and fluffy similar to the texture of Krispy Kreme without as much glaze. It doesn’t have the buttery taste you expect from a croissant. So it just really tastes like a good donut. The cronut was nothing more than a over priced ($ 3) hyped donut for me…

The customer service is 9 times out of 10 super friendly and nice, which is why I gave 2 stars instead of 1. The coffee is always burnt, the lines are always long, and their sweet tea is always SUPER STALE. Like vile. It breaks my heart. You’re better off going to Starbucks.

The ladies who work at this location are nice, but donuts such as glazed, are usually stale! If there is one thing I want fresh, it is a donut. I hardly eat them, so when I spend my monies, I want something fresh!

Service was fast, but both mine and the fiancé’s iced coffees either tasted burnt, or they gave us the dark roast.

Man, living on top of a Dunkin Donuts is the best. Working from home and want a donut at 1pm? No problem! They’re always there! Just ran one of the Crystal City 5ks and need a pick me up? Go get some munchkins for the metro ride home.
They always have donuts. And coffee. They’re always pretty fast. And the people are really nice.

this is a great place the staff is friendly and ctedits its a quick in and out. Grab a cup before you hit the train.

I understand that this is a small location in a crowded area so the service isn’t going to be very fast, I will give them credit for being quick if you just get coffee and a doughnut but I deducted points for the fact that any time I order more than one coffee, one of them is prepared wrong (I’m talking cream in one, sugar in the other, nothing crazy), the coffee is not as good as other Dunkin Donuts, and half of the staff is relatively friendly but the extreme rudeness of the other half overshadows that. Also, again, I know it’s a smaller location but it takes forever if you order a sandwich.

Celebrated National Donut Day (June 1) here at this Dunkin’ Donuts location. No issues to report as I ordered the required coffee and asked for my donut. Minimal wait in the middle of the day. A small coffee is definitely small here at Dunkin Donuts. Its more like a shot glass in my opinion!

Yummy blueberry is my fave!

OK, first off, I love DD. Anything they make, I’m happy to eat or drink.
With that said, this location isn’t my favorite. I love it because it’s next to the metro and is underground where my friend works, so when I go see him I don’t even have to go out into the weather.
But they do suck at the delivery of food process. It’s small, a little crowded, and the people don’t seem to know how to form a line. While you wait for your food to be cooked, people seem to form a mob and you have to fight for your food. «#4?» «That’s mine!» «I was here first!»
Not that it’s DD’s fault, just that there needs to be some sort of order. Maybe a ticket system like the DMV. «Now serving B22…»

Since I’m Dunkin’ Donuts deprived at home, I’ve kept visiting this location during my stay in DC (stayed at Crystal Getaway). I liked the fact that I can take the underground pathway from the hotel directly to the plaza… and a short walk to this location which is near the intersection of the plaza and entrance to MetroRail.
Stopped in the morning hours to pick up a coffee and donuts. Every time I went, there were about 3 – 4 people waiting in each line (there were two), but the lines moved quickly. In and out, get your coffee and donut, and go.
On a hindsight, I’m glad that there are no Dunkin’ Donuts near my area, especially my office. I would be a lot fatter.

The coffee was delicious — only if you overlook the moderately sized hair on the lid. Sadly, the donuts were not nearly as good. Call me old fashioned but if you order a glazed donut, it should be, well, glazed, and not a dry piece of deep-​fried dough. This DD is so disappointing, considering that most DDs have great coffee and donuts. Plus they were out of at least half of their donut flavors by 11:30am on a Sunday, but then again I’m from a crazy country where people go for donuts on Sunday. Not coming back.

This summer I’ve started going to this DD a couple times a week for coffee and a bagel.
The good:
Efficient service. The line moves quick and they’re even quicker in hooking you up with your coffee. Also pretty speedy in producing bagels with cream cheese; never takes more than a couple minutes to get my food.
The bad:
Ocassionally incompetent. They haven’t messed up my order, but they have screwed up my co-worker’s donut order a couple times. One time a cashier decided I’d pay by cash without asking me, then decided he hadn’t screwed up enough and shorted me 5 bucks in change (but realized it right after he closed the cash register).
Basically it is just an average Dunkin Donuts place.

I have to agree that this Dunkin’ Donuts is bad.
I visit Dunkin’ Donuts here every now and then because I like coffee and doughnuts and I have sentimental attachments to Dunkin’ Donuts. Not to mention that their coffee is actually pretty good, provided you are explicit about how you want it served – «regular» means a crapload of cream and sugar, and I’ve occasionally ordered black coffee at Dunkin’ Donuts and still received sugar. So if you are clear that you want just a cup of coffee and a donut you can generally be assured that you will get, promptly, what you asked for.
Here, that was not so much the case. First off, the location in the Crystal City underground complex is crowded, which wouldn’t be such a problem if they were better at managing crowds. Part of managing crowds is getting people’s orders right the first time around. And this is where the Crystal City mall’s Dunkin’ Donuts fails completely. Every time I’ve been it has taken multiple tries to get my order correct, or else I have given up and settled for whatever donut they give me instead of my usual chocolate glazed.
Also, waiting in line, it’s like these people ahead of you have never been to Dunkin’ Donuts before. The menu isn’t that complex and it never really changes, except for when they occasionally introduce a new item here and there. So make a decision, order, pay and move, damn it.